Reference Guide
A–1
A
Troubleshooting
Using the World Wide Web
Support services are available on the Internet through the
Compaq Support Forum. You can either browse the postings as a
guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq Support Forum, go to the Compaq Web
site at
http://www.compaq.com
.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. To receive
the fastest possible solution when you call, run Compaq
Diagnostics. Refer to your computer documentation for
information on running Compaq Diagnostics. Have the following
information available when you call:
■
The computer
■
Serial number
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that have occurred
■
Hardware configuration
■
Hardware and software you are using
■
Type of printer connected
