Troubleshooting Your System
AlphaServer 1000A Rackmount Owner’s Guide 8-11
Table 8–6: Troubleshooting Problems Detected by the Operating System
Symptom
Action
System is hung or has crashed
Examine the crash dump file.
Refer to the OpenVMS Alpha System Dump Analyzer
Utility Manual (AA-PV6UB-TE) for information about
how to interpret OpenVMS Alpha crash dump files.
Refer to the Guide to Kernel Debugging (AA-PS2TA-TE)
for information about using the Digital UNIX Crash
utility.
No startup display
The console environment is set to "serial;" thus, the
startup screen is routed to the COM1 serial
communication port and cannot be viewed from the VGA
monitor.
If you are using a VGA monitor, set the console
environment variable to "graphics." (Use the
set
console graphics
command). See "Console
Problems."
Errors have been logged, and the
operating system is up
Have your service provider examine the operating system
error log files to isolate the problem.
If the problem occurs intermittently, have your service
provider run an operating system exerciser, such as DEC
VET, to stress the system.
Refer to the DEC Verifier and Exerciser Tool User's
Guide (AA-PTTMA-TE) for instructions about running
DEC VET.
Storage Problems
Mass storage device problems at startup are usually indicated by read fail messages.
Problems are also indicated by storage devices missing from the
show config
display.
Use the following tables to diagnose the likely cause of the problem.
•
Table 8–7 provides information about troubleshooting fixed-media mass storage
problems indicated at startup.
•
Table 8–8 provides information about troubleshooting removable-media storage
problems indicated at startup.
