CommScope ARRIS SURFboard SB6183 Скачать руководство пользователя страница 25

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Modem problem

Possible solution

Cannot access the

internet

■

Check that all cable and power connections on your cable

modem and computer are properly connected.

■

Check that the Power and Online LED icons on the front

panel are lit up solid.

■

Contact your service provider for assistance.

Front panel LED icons and error conditions

The SB6183 front panel LED icons provide status information for the following error

conditions:

Front panel LED icons and error conditions

LED Icon

Status

If, During Startup:

If, During Normal Operation

OFF

SB6183 is not properly plugged

into the electrical outlet

SB6183 is unplugged

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot

be acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

Chapter 6: Troubleshooting tips

SURFboard

SB6183 DOCSIS

3.0 Cable Modem User Guide STANDARD Revision x.4

Содержание ARRIS SURFboard SB6183

Страница 1: ...SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 P N 365 095 24153 ...

Страница 2: ...e the property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited ...

Страница 3: ...iance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate th...

Страница 4: ... device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage t...

Страница 5: ...wing two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee...

Страница 6: ... your residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 6 ...

Страница 7: ...the SB6183 web manager 16 SB6183 web manager screen options 17 Get help 17 Exit the SB6183 web manager 17 Chapter 5 Monitoring your cable modem and connected network 18 View the SB6183 network connection status 18 View the SB6183 product information 19 View the SB6183 event log 20 View the SB6183 cable modem configuration 20 Reset the SB6183 configuration settings 21 Reboot the SB6183 22 Exit the ...

Страница 8: ...he SB6183 check that the following items are also included in the box If any items are missing please call ARRIS Technical Support at 1 877 466 8646 for assistance SB6183 package contents Item Description SB6183 Cable Modem High speed DOCSIS 3 0 cable modem Power Supply Power cord for an electrical wall outlet connection Ethernet Cable Standard Category 5 CAT5 or higher cable for connecting to the...

Страница 9: ...r access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 7 Service Pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should still function with this model Macintosh 10 4 or higher UNIX Linux Contact Information For technical support and additional ARRIS product informa...

Страница 10: ... a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 10 ...

Страница 11: ...ors Description 10 100 1000 Base T Ethernet port Green LED is ON Indicates a 1 Gb data connection is made Green LED is Blinking Indicates data traffic is in progress Amber LED is ON Indicates a 10 100 Mb data connection is made Amber LED is Blinking Indicates data traffic is in progress Coaxial cable connector 12VDC Power connector Warning To avoid any damage to your SB6183 only use the power supp...

Страница 12: ...ce provider or ARRIS Technical Support To receive Internet service contact your service provider for assistance You may need to provide the following information listed on the cable modem label Model name SB6183 MAC address HFC MAC ID Serial number S N Chapter 2 Product overview SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 12 ...

Страница 13: ...ection provided by Comcast You can set up your cable modem in one of the following ways Using the Surfboard Central app SBC app It is recommended that you install and set up your cable modem using the SBC app For details on how to set up refer to the SURFboard Central User Guide for Cable Modems available on the http www arris com selfhelp Using client device laptop desktop If you are using your c...

Страница 14: ... automatically access the Internet you should still perform the following cable modem connectivity test to check that your devices were connected properly 1 Power ON the computer connected to the SB6183 if it is turned off and then log in 2 Contact your service provider to activate provision the SB6183 You may have to provide the HFC MAC ID listed on the cable modem label Note Your service provide...

Страница 15: ...Solid and you are not connected to the Internet you may have to contact your service provider to reactivate your SB6183 or check for possible signal issues If you still cannot connect to the Internet the SB6183 may be defective Please call ARRIS Technical Support at 1 877 466 8646 for assistance Chapter 3 Installing your SB6183 SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x...

Страница 16: ...art the SB6183 web manager 1 Open any Web browser on the computer connected to the SB6183 2 Type the default LAN IP address http 192 168 100 1 In the Address field and then press Enter The SB6183 Status screen displays Note If you cannot access the HTML pages in the SB6183 Web Manager please contact ARRIS Technical Support for assistance SB6183 opening screen SURFboard SB6183 DOCSIS 3 0 Cable Mode...

Страница 17: ...ink on the SB6183 Web Manager screen to open the SB6183 Help Pages screen SB6183 help overview screen Exit the SB6183 web manager To exit the SB6183 Web Manager Click the Close button in the upper right corner of the web browser window Chapter 4 Using the cable modem web manager SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 17 ...

Страница 18: ...SB6183 network connection status The Status screen displays the current connection status of the SB6183 and the downstream and upstream bonded channel connections for receive and send data transmissions Get help page 17 is available to resolve any connection issues that resulted in a failed state during the cable modem startup To open the Status screen 1 Open the SB6183 Web Manager see Start the S...

Страница 19: ... the Addresses screen 1 Open the SB6183 Web Manager see Start the SB6183 web manager page 16 2 Click the Product Information menu button or link on the SB6183 Web Manager screen SB6183 product information screen 3 Press F5 to refresh or update the information on the screen Chapter 5 Monitoring your cable modem and connected network SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revisi...

Страница 20: ...t logs screen View the SB6183 cable modem configuration The SB6183 Cable Modem Configuration screen displays the downstream and upstream connection to the network When the SB6183 successfully connects to the network it stores the connection frequency to automatically connect whenever you have to log back in to the SB6183 To open the Configuration screen 1 Open the SB6183 Web Manager see Start the ...

Страница 21: ...ng This action deletes the current SB6183 configuration and replaces it with the factory default settings To open the Configuration screen 1 Open the SB6183 Web Manager see Start the SB6183 web manager page 16 2 Click the Configuration menu tab or link on the SB6183 Web Manager Menu The Configuration screen displays SB6183 configuration screen 3 Click Restore Factory Defaults The following message...

Страница 22: ...en the SB6183 Web Manager see Start the SB6183 web manager page 16 2 Click the Configuration menu tab or menu link on the SB6183 Web Manager Menu The Configuration screen displays SB6183 configuration screen 3 Click Reboot The following message dialog will display Chapter 5 Monitoring your cable modem and connected network SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 22...

Страница 23: ...Click RELOAD to open the SB6183 web manager Exit the SB6183 web manager To exit the SB6183 web manager Click the Close button in the upper right corner of the web browser window Chapter 5 Monitoring your cable modem and connected network SURFboard SB6183 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 23 ...

Страница 24: ... working Is the outlet controlled by a wall light switch If so disconnect the cable modem power cord and connect it to another electrical wall outlet that is not controlled by a wall light switch Cannot send or receive data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make su...

Страница 25: ...tatus information for the following error conditions Front panel LED icons and error conditions LED Icon Status If During Startup If During Normal Operation OFF SB6183 is not properly plugged into the electrical outlet SB6183 is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLAS...

Страница 26: ...Product directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General I...

Страница 27: ...made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR AN...

Страница 28: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com ...

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