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USER GUIDE
7
Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will resolve problems
promptly if you handle it correctly. Please read these instructions carefully.
Examine the contents of all shipping cases. If you find any damage, call your transportation agent at
once and have them make a description on the freight or express bill describing the damage and the
number of pieces. Then contact us and we will send you the original bill of lading. Also promptly
contact the transportation company and follow their procedure for filing a claim. Each company will
have a unique procedure to follow.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it would be sent
to your local freight agent for verification and investigation. This time can be saved by you filing the
claim directly. Every consignee is on the ground floor, in contact with the local agent who inspects the
damaged goods, and thus, each claim can be given individual attention.
Since our goods are packed to comply with the regulations of all railroad, truck, and express companies,
we cannot allow deduction from any invoice because of any damage, however, be sure to file your
claim promptly. Our goods are sold F.O.B. factory. We take receipt from the transportation company
certifying that the goods were delivered to them in good order and our responsibility ceases.
It is seldom that any breakage or damage occurs in any of our shipments and in no case will the
customer be out any expense if they follow the above instructions.
Be sure to keep all damaged goods subject to examination of the truck or express company
inspector, who may call on you sometime later. These damaged goods, of course, will belong to
them, and they will inform you what to do with them. If you dispose of these damaged goods,
your claim may not be paid.