12 - eCOMM Terminal User Guide
Frequently Asked Questions
How do I order till rolls?
You can order these by contacting [email protected]
Someone has come to my premises claiming to represent eCOMM
and asking for access to the terminal. What should I do?
A scenario like this will never arise unless eCOMM has agreed this with you in
writing or over the phone before a scheduled meet. Our engineers will never turn up
unannounced. If this scenario happens and eCOMM did not arrange the meeting in
advance, refuse access to the terminal and call eCOMM customer support as soon as
you can. If a meeting is scheduled, please always ask the engineer on site for ID before
granting access to the terminals.
How do I know if my device has been tampered with?
If a skimming device was inserted into your terminal you will be able to identify it by
manually checking around the card entry points. You may also notice users struggling
to insert the card into the device.
What is PCI DSS?
The Payment Card Industry Data Security Standards (PCI DSS) are a set of mandatory
requirements designed to safeguard cardholder data.
How do I become PCI Compliant? Is it mandatory?
PCI Compliance is a mandatory requirement for all merchants who accept credit and
debit card payments. Within five working days of receiving your ‘eCOMM Welcome’
email a separate PCI email is sent out with all the information you need to become
compliant.
You have 2 options to become compliant:
1) The compliance website: https://ecomm365.pcidssportal.com/safemaker/login/
2) Call the PCI helpline: 1800 816 737 (IRL) or 0800 0608 484 (UK)
Please only contact the PCI team when you have received the PCI information email.
Your merchant number is found on the eCOMM Welcome email.
A non-compliance fee is applicable every month as per your contract with eCOMM
Merchant Solutions. Once you become compliant the fee is signicantly reduced to a
compliance fee as stated in your contract. You have 30 days from the date of the PCI
information email to become compliant, where upon if you are not the non-compliance
fee will be applied to your account.
