23
13. Support
For additional support including helpful guides and videos, visit the Cocoon support
website at
www.winplus.com.au/cocoon.html
Telephone:
1300 663 907
Email:
Website:
www.winplus.com.au
Warranty Details
This product is guaranteed against defects for a period of 1 year from date of
purchase. This warranty is provided by Winplus Australasia Pty Ltd (Winplus)
ABN 38 150 345 645 of PO Box 537 Bayswater Business Centre Victoria 3153. If the
product is faulty, Winplus will either repair or replace the product at their discretion
provided the product has been used in accordance with instructions provided.
To claim under this warranty, contact Winplus on telephone 1300 663 907 or email
[email protected] . You will need your receipt or proof of purchase.
Additional information may be requested of you to process your claim.
Any expenses incurred relating to the return of this product to store will normally
have to be paid by you. For more information contact Winplus on telephone 1300 663
907 or email [email protected].
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The benefits to the consumer given by this warranty are in addition to other rights
and remedies of the Australian Consumer Law in relation to the goods and services to
which this warranty relates.
Winplus Australasia Pty Ltd
ABN : 38 150 345 645
PO Box 537
Bayswater Business Centre Vic 3153
