Cocoon HE414114, Инструкция по эксплуатации

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8
After Sales Support
1300 663 907
Model Number HE414114
customercare@winplus.com.au
Troubleshooting Guide
Problem Solution
No sound or
hard to hear
the visitor
• Is the Handset plugged into the Monitor’s base unit
correctly?
• Is the Handset properly connected to the Doorbell?
• Are all of the wires in the Handset connected
correctly?
• Ask the visitor to speak closer to the doorbell unit.
My door lock
won’t unlock
when I press the
button
• Ensure you are using a 12V “Fail-Secure” type of lock. If
your lock is a “Fail-Safe” lock, it will unfortunately not be
compatible.
Where can
I place the
doorbell unit?
• As the unit is not waterproof, it is always recommended
to place it under an eave, or where it will have some
cover from rain and other elements.
If you are still having difficulties, check that everything is properly installed
as per the installation instructions.
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
customercare@winplus.com.au
www.winplus.com.au
Door Intercom System with 2.4” Colour LCD
AFTER SALES SUPPORT
MODEL: HE414114 PRODUCT CODE: 49100 02/2015
customercare@winplus.com.au
YEAR WARRANTY
1
1300 663 907
AUS