36
After Sales Support
1300 663 907
Model Number
HE150242
FAQs
Question
Solution
I have no picture
• Check that power is on and the Power LED is lit up
• Check the HDMI cable is connected properly in both
the DVR unit and your television
• Set the TV or monitor to the correct video input
channel. On most TV’s, you can change inputs by
pressing the button labelled source, input, A/V,
channel 0 etc
I have no power
Make sure the power adaptor is connected to the back
of the DVR and the other end is plugged into a socket
that is turned on
Why are some camera images discoloured?
Your cameras are equipped with a night vision filter to
help them see at night. This can make some colours
appear discoloured. Try adjusting the colour settings in
the display menu
My night vision image is very dark or just a
black screen
The cameras will work to about 24m in the dark. If you
are getting a dark image, the camera may be aimed
at a target further than 24m away. Try aiming it closer
or down towards the ground to make sure they are
working
My night vision image is very bright and
I can’t see anything when aimed out a
window
The infrared light is bouncing off the window and
reflecting back into the camera. Either place the
camera on the other side of the window or make sure
the camera face is flush with the glass surface
Motion Detection settings keep recording
all night long
Night vision uses infrared light to ‘see’ an image at
night. It relies on small amounts of ambient light to
function correctly. The less light there is, the harder
it is for the camera to see an image. This can result in
artefacts in the image. If there are too many artefacts
and motion recording keeps triggering, try adjusting
the sensitivity settings in the ‘Alarm Area Menu’ to a
lower value. See page 21 for instructions
Where do I place my cameras?
Camera placement depends on your application.
For homes, suggested camera placements are near
doorways, under eaves looking down the driveway,
in backyards or in a child’s room. For small businesses,
high traffic areas near doorways, over cash registers, or
down aisles are suggested
Can I add more cameras?
The Cocoon DVR Unit accepts up to 4 cameras. You
can replace any of the cameras with other cameras,
however there is no way to add additional channels to
the DVR
.
Содержание HE150242
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