Troubleshoot
84
Nucleus 8 Sound Processor User Guide
Problem
Resolution
You do not hear
sound from a
wireless accessory
1�
Testing has shown that interference
from nearby electrical devices can
sometimes disrupt streaming from a
wireless accessory – try moving away
from any device that might be causing
this interference.
2�
Check that the wireless accessory is
charged and turned on.
3�
Check that the wireless accessory is
paired with your sound processor.
4�
Check the volume of the wireless
accessory.
5�
If you use the Nucleus Smart App, use
the Status screen to check the sound
processor is receiving sound from the
accessory.
6�
If you use the Nucleus Smart App,
check and adjust the accessory/
microphone volume.
7�
If available, try a different sound
processor.
8�
For more troubleshooting, see the
True Wireless Accessories User Guide
.