Troubleshoot
Nucleus 8 Sound Processor User Guide
81
Problem
Resolution
You do not hear
sound or sound is
intermittent
1�
Make sure the coil cable is fully
inserted into the socket on the
processing unit.
2�
Make sure you are using the correct
coil magnet for your implant. If unsure,
contact your clinician.
3�
If you use the Remote Control, turn up
the volume.
4�
If you use the Nucleus Smart App, turn
up the volume or sensitivity.
5�
Try a different program. See
6�
Change the batteries. See
7�
If the problem continues, contact your
clinician.
You hear
intermittent sound, a
buzzing sound
or distorted speech
1�
Check for sources of interference such
as radio and TV transmission towers
(within approximately 1.6 km or 1
mile), shopping centres, airport
security systems and mobile phones.
2�
Try moving away from any source of
magnetic or electronic interference.
3�
If the problem continues, contact your
clinician.