Nucleus 8 Sound Processor User Guide
79
Troubleshoot
Contact your clinician if you have any concerns regarding the
operation or safety of your sound processor.
Sound processor
Problem
Resolution
Sound processor will
not turn on/button
will not respond
1�
Try turning the sound processor on
again. See
2�
Try unlocking the button. See
3�
Change the batteries. See
4�
If you are using a new rechargeable
battery, that has not been charged it
may still be in ‘Sleep Mode’.
See
5�
If you have two implants, check that
you are wearing the correct sound
processor on each implant.
6�
Check the battery contacts are free of
dirt and dust. See
7�
If the problem continues, contact your
clinician.