
Troubleshooting
If you experience physical problems or any di
ffi
culty using
your sound processor, follow the guidelines listed in this chart.
If this fails to help, please contact your hearing care center
for further assistance. For more detailed troubleshooting,
please refer to your User Manual.
* Applicable to the Baha Attract System only
Model:
Serial number(s):
My hearing care center:
Clinic:
Contact details:
My device details
Problem
Cause
Possible Solution
No sound /
weak sound
Weak or dead battery. Replace / recharge battery.
Volume too low.
Turn up volume.
Feedback
(whistling)
Hat, glasses or other
object in contact with
sound processor.
Check that the sound processor
is not touching anything.
Relocate or remove the object.
Battery door in
wrong position.
Correct the position and close
battery door.
The sound processors
settings are not
optimal.
Contact your hearing care
professional to program
your sound processor
in an optimal way.
Sound is
distorted or
intermittent
Too high volume.
Decrease volume.
Weak battery.
Replace / recharge battery.
Sound
processor
does not work
Sound processor
is not turned on.
Turn on sound processor.
Battery door is not
completely closed.
Make sure to insert the battery
the correct way and gently close
the battery door completely.
Dead battery.
Replace / recharge battery.
Battery inserted
wrong way.
Make sure battery is inserted
correctly.
Audio accessory
program active and no
accessory connected.
Check program setting.
Sound
processor
repeatedly
falls o
ff
*
Magnet is too weak.
Contact your hearing care
professional.
Persistent skin
irritation
*
Magnet is too strong.
Contact your hearing care
professional.
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