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Cochlear is with you at every step of your hearing
journey. We o ff er services to help support you
and enrich every moment life has to o ff er.
Device support and troubleshooting
– if you need device support
related to your sound processor, Smart App or accessories, visit Device
Support to view a library of helpful videos and tools. If you are experiencing
di
ffi culties with your sound processor, many issues can be fi xed using our
troubleshooting resources. If the troubleshooting tips do not resolve your
issue and your sound processor is under warranty, you are able to place
an online service request.
https://support.cochlear.com/us/en/home
Chapter meetings
– provide a rich community with ongoing education
and support for recipients—from initial activation and beyond.
www.cochlear.us/chaptermeetings
Hear Always – Reduce time spent “o ff air” with expedited service
for your sound processor.
Hear & Now
– follow our blog with stories and resources
especially for recipients.
www.hearandnow.cochlearamericas.com
Find a Clinic – instantly fi nd clinics near you that provide hearing
implants and request an appointment right from the site.
www.cochlear.com/us/en/connect/ fi nd-a-clinic
Reimbursement and insurance services
– learn more
about our direct insurance billing services.
www.cochlear.com/us/insurancesupport
Service plan – Protect your investment and take comfort
in knowing replacement parts and repairs are covered
after your original warranty ends.
Social media
– follow us for current information,
inspirational stories and more.