If you have a problem with this player, please read the troubleshooting guide be
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low and check our website at www.cobyusa.com for Frequently Asked Questions
(FAQs) and firmware updates. If these resources do not resolve the problem,
please contact Technical Support.
The player does not turn on.
The battery level may be too low. Try installing a new battery.
Ensure that the Lock switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try down
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loading the file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the
file, the better it will sound. The minimum recommended bitrate is 128kbps for
MP3s and 96kbps for WMAs.
Ensure that the headphones are attached securely to the player.
The buttons do not work.
Ensure that the battery is charged.
Ensure that the Lock switch is disengaged.
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COBY Electronics Technical Support
56-65 Rust St.
Maspeth, NY 11378
Hours: Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email:
Phone: 800-681-2629 or 718-416-3197
Web:
www.cobyusa.com
trouBlEsHootInG
