For technical assistance, please call our Automated Help Desk which can assist
you by answering the most frequently asked questions about Cobra products.
773-889-3087
24 hours a day, 7 days a week.
A Consumer Service Representataive can be reached through this same
number 8:00 am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked Questions
(FAQ) section at www.cobraelec.com pr by e-mail to [email protected]
16
If You Think You Need Service, Call 773-889-3087
We will try to help you over the phone. We may ask you to send your unit to the
Cobra factory. It will be necessary to furnish the following in order to have the
product serviced and returned:
1.
For Warranty Repair include some form of proof-of-purchase, such as a mechani-
cal reproduction or carbon or a sales receipt. If you send the original receipt it
cannot be returned.
2.
Send the entire product. For example—phone must include base, handset, cords
and power adapter furnished with the product.
3.
Enclose a description of what is happening with the unit. Include a typed or clearly
printed name and address of where the unit is to be returned.
4.
Pack unit securely to prevent damage in transit. If possible, use the original packing
material.
5.
Ship prepaid and insured by way of a traceable carrier, such as United Parcel
Service (UPS), or First Class Mail
to: Cobra Factory Service, 6500 W. Cortland
St., Chicago, IL 60635.
6.
Upon receipt of unit at Cobra, an acknowledgment card will be sent to you. Keep
this card, and if you need information about your unit, refer to the “Receiving
Number,” model number, your (or other) name exactly as it appears on return
address (#3 above) and date unit was shipped. It is recommended that you contact
Cobra Service by mail only.
Registered with the FCC
Please note: This cordless telephone operates under part 15 and part 68 of FCC rules.
Operation is subject to two conditions: 1) It may not interfere with radio communi-
cations, and 2) It must accept any interference received, including that which may
cause undesirable operation. See the Operational Features section of this booklet for
ways to reduce interference.
Your telephone company is required by the Federal Communications Commission to
allow you to connect FCC registered telephones to their lines.
The FCC requires you to provide information, if requested by the local telephone
company, about the connection of an FCC registered telephone to their lines. They
may ask you for the FCC registration number and the ringer equivalence number
(REN), both of which are on the bottom of the base. They may also ask for the
Universal Service Order Code (USOC) number, which is RJ-11C.
It is illegal to use this phone on a party line or to connect it to a coin-operated
telephone.
