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3

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4

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CallExtend will not work on extension ports that will not perform call transfers.

 

Cabling CallExtend to Your Phone System: 

After testing the phone system’s analog extension ports, you are ready to connect 
CallExtend to these extensions.  Use standard modular cords with RJ11C connectors, 
as shown in Figure 1. 
 
Your phone system should be programmed to route incoming calls to the extension 
port(s) CallExtend is connected to. 
 

 

 

Note:

  Typically, if both ports of CallExtend are to be used, incoming calls should be 

routed first to the phone system extension that is connected to CallExtend’s Port 1.  
Calls should then hunt to the phone system extension connected to CallExtend’s 
Port 2.  Do 

not

 have each incoming call ring simultaneously to both of the phone 

system extensions that CallExtend is connected to. 
 

Inserting the Battery Backup: 

A standard 9-volt battery can be inserted on the back of the CallExtend unit to 
prevent loss of the voice messages during power failures (see Figure 2).  CallExtend 
stores all of its programmed settings, except the voice messages, in non-volatile 
RAM, so these settings are 

not

 erased when there is a power failure. 

 

 

 
If the battery runs out (or if no battery is inserted in CallExtend), CallExtend will 
only lose the voice messages when there is a power failure.  Once power is returned, 
it will answer calls, but it will not have a greeting to play to the caller.  When 
CallExtend is powered on, it will light up the “Battery Low Light” on the front panel 
to indicate low battery voltage or no battery attached. 

Содержание CallExtend

Страница 1: ...nsfers 19 Recording Voice Messages 21 Programming Format for Voice Messages 22 Programming Commands for Voice Messages 23 Recording the Main Greeting 24 Recording a PAGE Message 25 Recording a Transfe...

Страница 2: ...e the next incoming call Connecting CallExtend to Your Phone System Your CallExtend Unit Your CallExtend package contains a CallExtend unit a power transformer this User s Manual and a Programming Gui...

Страница 3: ...lExtend s Port 2 Do not have each incoming call ring simultaneously to both of the phone system extensions that CallExtend is connected to Inserting the Battery Backup A standard 9 volt battery can be...

Страница 4: ...begin programming CallExtend you will first program PAGE 0 with your system settings and your receptionist s extension Then you will program each PAGE of CallExtend memory that corresponds to the fir...

Страница 5: ...ata to indicate you re done For more information on CallExtend s display see Appendix A The CallExtend Programming Guide that came with this manual indicates what to dial and allows you to write down...

Страница 6: ...within this time the call will be transferred to the receptionist Enter the number of seconds 0 9 to wait FIELD 3 Transfer Supervision Mode This field tells CallExtend how to supervise call transfers...

Страница 7: ...nd transfer calls without supervision In this mode CallExtend will connect the call through to the desired extension and then immediately exit the call CallExtend will NOT send the call to the recepti...

Страница 8: ...the receptionist CallExtend does not hunt through multiple receptionist extensions If more than one receptionist extension is programmed on PAGE 0 ROWS 1 4 CallExtend will transfer the first call to t...

Страница 9: ...digit 8 see Appendix B Case D Dial PAGE number 1 7 then 0 5 then the extension length then Dial PAGE number 1 7 then 0 7 to review the ext length make sure it s correct Example If your phone system us...

Страница 10: ...nsion number exactly as the phone system needs to see it to transfer the call If the phone system needs to see 70 at the beginning of an extension to transfer a call enter 70 at the beginning of each...

Страница 11: ...program ROWS 1 6 of this PAGE with the extensions callers will reach by dialing the second single digit 1 6 The digit dialed is the ROW number e g the extension programmed in ROW 2 of the PAGE is reac...

Страница 12: ...rs after an unsuccessful call transfer attempt but before the call is transferred to the receptionist This message will generally be something like That extension is not answering your call is being t...

Страница 13: ...oming call This greeting generally identifies your company and invites callers to dial an extension or dial a single digit from a menu Main Greeting Example You have reached the ABC Company If you kno...

Страница 14: ...ten to the message 2 A Second Level Menu Message such as Example In their Main Greeting the ABC Company has told callers to dial 4 for Technical Support DATA programming for this example was done on P...

Страница 15: ...le for recording messages A All voice storage 98 100 is available for use 9 90 97 is available for use 8 80 89 is available for use 7 65 79 is available for use 6 55 64 is available for use 5 45 54 is...

Страница 16: ...down for at least one second and then released CallExtend shows S on the display indicating that CallExtend is recording your SPEECH message After a Review Data Command the Data display shows the cont...

Страница 17: ...tend will wait before transferring an unanswered call to the receptionist s Example if Field 4 is set to 0 zero a 3 in Field 3 would tell CallExtend to wait 12 4 x 3 seconds Case B Disconnect supervis...

Страница 18: ...want CallExtend to pause while dialing enter a pause character by dialing on the ADMIN phone a single sign followed immediately by a single without a significant delay The pause counts as a single dig...

Страница 19: ...transferred to the receptionist Set the Transfer Supervision Mode field in PAGE 0 ROW 0 to a higher number of rings see Programming System Settings PAGE 0 ROW 0 If a call is not answered by the exten...

Страница 20: ...ecord them all in the order described on page 22 A voice message stops part way through at a random point and there is a pause before the call is disconnected or is transferred to the receptionist Cal...

Страница 21: ...EN for the calling area 4 If this equipment causes harm to the telephone network the telephone company has the right to discontinue service temporarily on the line to which this product is connected T...

Страница 22: ...time and without notice This manual is copyrighted All rights are reserved This document may not in whole or part be copied photocopied reproduced translated or reduced to any electronic medium or mac...

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