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Footprint Dashboard
Help Guide
Are the connections secure?
Yes. All messages from devices, equipment or web browsers use SSL certificates
to encrypt the information that is passed.
The SSL certificate provides encryption between the web browser or device
and the host server platform and implements 128 bit AES/TLS encryption for
all traffic.
What security is available within the web applications?
All web based applications require an individual username and password
to access your systems. Each system that is implemented provides an
administration account, which allows you to be in control of who has access.
As the administrator for your account, you add and remove people plus control
their access levels as needed. This management is available through the web
interface.
Can I connect equipment if I do not want it on our main corporate
network?
Devices like the Gateway and other equipment can be connected to standard
ADSL line to provide additional segregation. Users can then access the
information using a web browser from your normal network.
What support is available?
Email based support is available through support@cmdfootprint.co.uk
How often is the data backed up?
The normal backup on our standard hosting platform is every 4 hours and
backups are made to an offsite location.
What equipment is used for the hosting?
The server solution we use is based on dedicated physical servers. The day to
day management and configuration is handled by CMD appointment agents
and management access is restricted to their engineers. The platform in use is
reviewed on a regular basis to make sure is always suitable for systems we are
running.
Frequently Asked Questions