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Footprint Dashboard
Help Guide
between modules, and due to Zigbee mesh technology the units are not limited
to only one path, and will find the best path to connect to the Gateway.
Is the information real time?
The information is recorded in real time; and will update on the Dashboard
every 2 minutes.
What reports are available?
The Footprint Dashboard allows the Administrator to generate reports on all
zones, groups and units. Reports can then be downloaded and printed as PDF
or CSV format.
Can the Master socket be switched off?
The module could be configured with a Manual switch before the master socket
but the Master Socket cannot be switched off by the dashboard.
How long is data stored for?
Data is stored for is at 1 year unless the optional data extra is purchased, and
then data is stored for up to 3 years maximum.
Who to contact for Tech Support?
If you have any difficulaties we recommend you first check the Help Guide. If
you are unable to find a solution then please contact our dedicated support line
on:
+44 01332 604010 or email support@cmdfootprint.co.uk.
What is warranty period?
All Gateway and Units are covered by our standard 1 year warranty policy.
Can units be confined to communicating with a specific Gateway?
Units can be locked down to a specific gateway, but will still use all gateways
available to find the best connection route.
Can units use a backup / redundant Gateway?
Yes if required. Modules will jump to use any available Gateway which has the
same PAN ID.
Can a Gateway communicate via GPRS?
Yes, with a GPRS modem with Ethernet connection. However, we do not
recommend using this method.
Can I override the module manually?
The Dashboard grants the administrator the ability to override any module by
FAQ