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Rev. G
TROUBLESHOOTING
COMMON SYMPTOMS AND SOLUTIONS
If you are experiencing problems with your WD-02.2 or CLiC Glass panel, please read the information below before
contacting technical support. If you continue to experience problems, see the next chapter for more information
on contacting Cardinal IG Company technical support.
Symptom
Troubleshooting Steps
Glass stuck in Clear S
tate (won’t
change state)
1.
Verify wiring from switch or dry contact device to Glass Controller
2.
Verify switch or dry contact device is functioning properly and opening
the circuit
Glass stuck in Private State (won’t
change state)
1.
Verify wiring from Glass Controller to the CLiC Glass panel
2.
Verify wiring from switch or dry contact device to Glass Controller
3.
Verify switch or dry contact device is functioning properly and closing
the circuit
4.
If a digital multi-meter is present, verify presence of 24VDC at terminal
on Glass Controller
5.
See No Power to Glass Controller Below
No power at Glass Controller
1.
Verify the power supply is plugged into a wall outlet
2.
Verify that the wall outlet has power
3.
Verify the wiring from the power supply to the Glass Controller and
that the connector is fully inserted
4.
Verify that circuit breaker on the Glass Controller is fully depressed
and does not immediately pop back out
5.
Thermal protection may have been activated on the power supply.
Unplug power supply from the wall, verify all wiring, and wait 30
minutes to allow the power supply to cool down
Clear state unstable
1.
Verify wiring and connections from the Glass Controller to CLiC glass
panel
2.
Contact technical support
