www.tsicustomerservice.com
A408
7
TROUBLESHOOTING GUIDE
Problem
Root Cause
Corrective Action
1. No power
1a. Power cord was not plugged into
the outlet.
1b. Circuit board failure
1a. Check that unit is plugged directly into a standard 120 volt outlet.
1b. Contact Customer Service for a replacement main PCBA.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective button
2d. Control panel circuit board failure
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Contact customer service to replace the control panel PCBA.
2d. Contact customer service to replace the control panel PCBA.
3. Stove does not
turn on with remote.
3a. Improper operation
3b. Remote control not working
3a. Point directly at center of the unit.
3b. Install new battery into remote control or Replace remote control if necessary .
4. Flames are not
moving
4a. Defective Flame Generator Drive
Motor
4b. Flame Generator/Spinner
detached from the Flame
Generator Drive Motor
4a. Contact customer service for a replacement Flame Generator Drive
Motor.
4b. Unplug the stove and remove the back panel and check to see if
“Flame Generator/Spinner” is correctly mounted to the Flame
Generator Drive Motor.
5. Flames are not visible
5. Burnt out light bulb
5. Replace 40 watt candelabra bulb.
6. Flames are not bright
6. Normal operation
6. Press the FLAME button then press the UP arrow until the flame setting is on
5.
7. Heater is not turning off
7. Defective Main PCBA
7. Contact Customer Service for a replacement main PCBA.
8. Heater is not turning on
8a. Improper operation
8b. Defective heater blower motor
8c. The HEATER function is locked.
8a. Manually press main power button on front of unit.
8b. Replace heater blower motor.
8c. Hold the POWER button up to 10 seconds to activate the heater function.
9. Not producing
enough heat
9a. power strip/surge protector/
extension cord being used
9b. Location of unit
9a. Plug unit directly into the wall.
9b. Make sure unit is located on an interior wall or away from drafty doors or
windows.
10. Unit blows cool or
cold air after the
heater was running
10. cool down cycle.
10. Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
11. Noise with
heater on
11a. Dirty heater blower motor
11b. Defective heater blower motor
11a. Gently vacuum heater blower vents.
11b. Replace heater blower motor
12. Noise with flames
on and heater off
12a. Defective flame generator
drive motor.
12b. Dented back panel
12c. Warped Flame Generator/
Spinner shaft
12a. Contact customer service to replace the flame generator drive motor.
12b. Contact customer service
12c. Contact customer service
13. Power cord gets
warm
13. Normal operation
13. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
14. Is it safe to place
unit on carpet?
14. Product inquiry
14. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product inquiry
15. Provides supplemental heat up to 1000 square feet
16.Heater doesn’t work, but
Power and Heater switches
are in the “ON” position
and thermostat is set on
the highest level.
16a. The thermal protector has
activated.
16b. The HEATER function is
locked.
16a. Turn the stove off and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate
as normal.
16b. Hold the POWER button for 10 seconds to activate the heater function.
