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5.1 Troubleshooting for Windows XP
TCP/IP
1. Go to
Start/Control panel
and select
Network connections
. Right-click on
the network card connection you wish to configure and select
Properties
.
2. Select the TCP/IP protocol associated with the network card and choose
Properties
.
3. Check that
Obtain an IP address automatically
and
Obtain DNS server
address automatically
are chosen.
4. Click on
OK
.
Disable http-proxy
Make sure that the computer is not configured for a proxy server.
1. Open Internet Explorer and click on
Tools
and then select
Internet
options
.
2. Select
Connections
and then
LAN
settings
. Then remove all selections.
3. Press
OK
to close the windows.
Checking the configuration
You can check that the computer has a correct IP address by:
Checking that the computer is set to automatically receive an IP address and that
the computer has received a correct IP address from the router.
1.
Windows XP:
Click on
Start
and select
Run
….
Windows Vista:
Click on the Windows icon, enter
Cmd
in the search window and
press [Enter].
2. Type
Cmd
and then click on
OK
.
3. Type
ipconfig
and check that the computer receives a correct IP address (in this
case 192.168.1.4) and gateway (192.168.1.254).
4. If the computer has received a correct IP address according the figure below, no
further settings will be required. Type
exit
and press [Enter] to return to Windows.
Updating the configuration
If the computer still has an old or incorrect IP address it can be renewed to receive
a correct IP address. Proceed as follows:
1. Open
Programs/Accessories/Command
Prompt
type
ipconfig/release
and press
[Enter].
2. Type
ipconfig/renew
and press [Enter]. You
should now be assigned a new IP address.
3. Type
exit
and press [Enter] to return to
Windows.
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