11
EN
CLAGE
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
4. Trouble-shooting and service
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone:
+49 4131 8901-400
Email: [email protected]
DFX Next
Problem
Cause
Solution
Water stays cold, remote control
cannot establish a connection
Master fuse tripped
Renew or activate fuse
Safety pressure cut-out tripped
Contact customer service
Flow rate of hot
water too weak
Outlet fitting dirty or calcified
Clean shower head, jet regulator or sieves
Fine filter dirty or calcified
Let clean fine filter by customer service
Water flow is limited
Deactivate Eco mode and flow limit
Selected temperature is not
reached
Water flow rate too high
(Re)activate motor-driven valve in the menu
“Flow Limit”
Cold water has been
added via the tap
Tap hot water only; set temperature, check
outlet temperature
App can’t find the DFX Next
Master fuse tripped
Renew or activate fuse
Out of Wi-Fi / Bluetooth range
Replace the tablet / smartphone near the
access point (router or DFX Next)
Wi-Fi deactivated
(air plane mode)
Activate Wi-Fi at tablet / smart phone settings
Tablet / smartphone is connected to
another Wi-Fi as the DFX Next
Change to the same Wi-Fi as the DFX Next
FX Next Remote control
Problem
Cause
Solution
Symbol “battery” lights
Flat batteries
Insert two new type AA
batteries in the remote control
Appliance does not response to
the remote control
Transmission range exceeded
Place the remote control closer to the appli-
ance, press key
Remote control does not respond
correctly or only sporadically
Display glass is wet
Dry display by wiping it with a soft cloth
The error symbol appears in the
display of the app/remote
control.
The appliance has detected an error.
Switch fuses off and on. If symbol “wrench” is
still indicated, contact customer service
This product was manufactured climate neutrally according to Scope 1 + 2. We recommend the
purchase of 100% green electricity to make the operation climate neutral as well.
Disposal of transport and packaging material:
For smooth transport your product is carefully
packed. The disposal of the transport material is carried out by the specialist tradesman or the
specialist trade. Separate the sales packaging according to materials separated according to
materials via one of the dual systems in Germany.
Disposal of old products:
Your product was manufactured from high-quality,
reusable materials and components. Products marked with the crossed-out
wheeled bin symbol must be disposed of separately from household waste at
the end of their service life. Therefore, take this product to us as the manufac-
turer or to one of the municipal collection points that recycle used electronic
5. Environment and recycling
devices. This proper disposal serves to protect the environment and prevents possible harmful
effects on humans and the environment that could result from improper handling of the prod-
ucts at the end of their service life. For more detailed information on disposal, please contact
your nearest collection point or recycling centre or your local council.
Business customers:
If you wish to discard equipment, please contact your dealer or supplier for
further information.
For disposal outside Germany, please also observe the local regulations and laws.
