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CN-1108 Setup and Installation Manual
19
13. TROUBLESHOOTING
This section covers some common problem areas, also known fixes and
solutions. Although the solutions offered in this section should solve your
problem, occasionally a problem might arise that takes on a symptom of an issue,
hence cannot be solved in the same fashion. If you are unable to fix the problem
after going through this section, contact your vendor technical support for
assistance.
Cross Talk Noise: Can Include Collisions and Link On/Off
Cross Talk Noise can be generated by HomePNA signals of bundled pairs
of telephone wire. When two pairs are adjacent to each other, or twisted around
each other they can create cross talk noise. A significant amount of cross talk
noise can be generated on the HPNA switch due to the high power output of the
switch. Therefore, when telephone pairs are close together and twisted at the
switch, the adjacent port may suffer from above problem.
Available solutions for this issue are:
1.
Use Cat. 5 certified cables between the MDF and switches,
including Cat. 5 punchdown blocks and shielded/booted RJ-11
connectors going into the switch.
2.
Turn on the Auto Noise Leveling Feature
3.
Make manual adjustments if previous solutions failed. Manual
adjustments are covered in the “Auto Noise Level Feature”
chapter.
Reflection Noise: Caused by Un-Terminated Phone Jacks
HPNA uses Frequency Division Multiplexing to allow simultaneous flow
of data and voice services on same pair of wires. For this reason, your phone
lines also act as data transmission lines for the frequency range of 5.5 MHz to 9.5
MHz. Therefore, if there is any open jack at the end of the circuit in HPNA port,
the frequency information (data) will have nowhere to go, and reflect back into
the system, causing noise and non-function.
Solution:
Terminate those jacks using a CN-Terminator or one of its specifications.
Otherwise, remove the excess jacks from the circuit.