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CT-S651 Series Service Manual 

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2-3. Troubleshooting 

Procedure 

When a fault occurs, confirm its phenomenon, locate the problem in accordance with “2.2 Troubleshooting 
Guide”, and troubleshoot it as described below. 

 

Phenomenon 

Find the fault phenomenon in this column.    If there are multiple phenomena, take all the applicable 
items into consideration.    This will help you locate hidden problems as well. 

Cause 

Possible causes are listed here.    Find probable causes from the list and follow the check method to 
identify the cause of the fault. 

Check Method 

The check method for identifying the cause of the fault is described. 

Remedies 

Take the remedies described in this column. 

 

By following the above-mentioned procedure, you can troubleshoot problems efficiently with fewer 
misjudgments.

 

 

2-4. Troubleshooting 

Guide 

  Power Supply Failure 

Phenomenon 

Cause 

Check Method 

Remedies 

The power cable is not 
connected. 

− 

Connect the power cable. 

Power cannot be turned 
on. 
(The POWER LED not 
illuminated.) 

The fuse is blown. 

Check if the specified fuse is 
used.

 

Use the specified fuse. 

The control PCB is faulty. 

 

Replace “SA, MAIN PCB”. 

The fuse is blown soon if 
it is replaced with a new 
one. 

The circuit drive power is 
abnormal. 

Use a tester and measure 
the circuit drive voltage.

 

Replace “SA, MAIN PCB”. 

 

*  If the fuse is blown with the specified AC adapter used, the thermal head or control PCB may be defective.    Replace 

the defective part with a new one.    Check wiring of the interface cable. 

 

Содержание CT-S651 Series

Страница 1: ...Service Manual COMPACT LINE THERMAL PRINTER CT S651 Series Revision 1 00 2010 3 29...

Страница 2: ......

Страница 3: ...ies Service Manual 1 REVISIONS Rev No Date Page Comment 1 00 2010 3 29 Newly issued CITIZEN is a registered trademark of CITIZEN HOLDINGS CO LTD Japan CITIZEN es una marca registrada de Citizen Holdin...

Страница 4: ...9 2 2 1 Paper Near End 29 2 2 2 Paper End 29 2 2 3 Front Cover Open 29 2 2 4 Paper Cover Open 29 2 2 5 Cutter Error 29 2 2 6 Print Head Hot 29 2 2 7 Memory Error 29 2 2 8 System Error 29 2 2 9 Low Vol...

Страница 5: ...rol Board RAM 57 4 1 5 Main Control Board GATE_ARRAY 58 4 1 6 Main Control Board HEAD OP PANEL 59 4 1 7 Main Control Board PF MOTOR 60 4 1 8 Main Control Board SENSOR 61 4 1 9 Main Control Board POWER...

Страница 6: ...s unless it is absolutely necessary After finishing inspection perform a check to ensure that there is no irregularity before turning on the printer Use caution not to leave any part or screw used for...

Страница 7: ...FRAME BOTTOM and UNIT I F PCB 2 Disassembling SA COVER 02 Push KNOB COVER OPEN 02 upward and open SA COVER 02 Remove three SCREW BHT PT M3 0 10 and remove SA COVER 02 from COVER FRAME Hold HOLDER DAM...

Страница 8: ...nt edge and slide it backward When mounting SA COVER 02 align the boss with the hole at COVER FRAME and slide SA COVER 02 upward with hooks inserted into COVER FRAME Precaution at disassembly reassemb...

Страница 9: ...ides of SA HEAD COVER fit into the holes at COVER FRAME and engage the lugs to secure SA HEAD COVER 4 Disassembling SA THERMAL HEAD 02 Move down HOLDER HEAT SINK 02 by pressing the edges at the right...

Страница 10: ...assembling SA PLATEN UNIT 02 Raise HANDLE PLATEN 02 on both sides and pull SA PLATEN UNIT 02 out from SA MAIN FRAME 6 Disassembling SA CUTTER UNIT 02 Push PIN FRONT COVER at the right side of SA CASE...

Страница 11: ...Remove HOLDER FRONT COVER 02 from SA FRONT COVER 02 Remove HOLDER FRONT COVER 02 while pulling its side edge outwardly 8 Disassembling SA CASE 02 Remove two SCREW BHT ST M3 0 6 that fasten SA CASE 02...

Страница 12: ...rn it counterclockwise and pull it upwardly to remove it Precaution at disassembly reassembly Do not assemble or disassemble SA CASE 02 by force When removing SA CASE 02 raise it little by little When...

Страница 13: ...ower connector Note that this connector is of the lock type Precaution at disassembly reassembly The power connector is a lock type connector Unlock the connector by pulling the outer slide at the end...

Страница 14: ...bly reassembly When dismounting or mounting FRAME BOTTOM be careful not to damage the DC connector and DK connector When mounting FRAME BOTTOM align the lugs with four slots at which FRAME BOTTOM is t...

Страница 15: ...and UNIT MOTOR at the front and remove UNIT MAIN PCB Precaution at reassembly Connectors are provided at the right left and front sides Be careful not to pull these cables by force When reassembling...

Страница 16: ...emove two SCREW BHT ST M2 0 4 that fasten SA MAIN FRAME and GEAR DAMPER Precaution at disassembly reassembly The unit can be mounted in either orientation This part is not compatible with the one for...

Страница 17: ...reassembly Align two holes at PLATE PNE SENSOR 02 with the bosses at SA MAIN FRAME and secure them with screws 5 Disassembling SA PAPER HOLDER 02 Remove four SCREW BHT BT M3 0 6 that fasten SA MAIN F...

Страница 18: ...slot at SA MAIN FRAME When removing SA PAPER HOLDER 02 pull it upward while keeping it clear of the bosses at SA MAIN FRAME and the bent section at the front Precaution at reassembly When reassemblin...

Страница 19: ...ng SA FRAME COVER UNIT 02 Remove WASHER PLATEN that fastens the hinged section at SA FRAME MAIN to SA FRAME COVER and GEAR COVER DAMPER and remove GEAR COVER DAMPER Precaution at reassembly When reass...

Страница 20: ...tion at disassembly reassembly When reassembling check the orientation of SPRING COVEROPEN 02 Attach the bent side to the hook at the SA MAIN FRAME side and attach the other side to the hook at the SA...

Страница 21: ...to align its end with the edge at COVER CABLE 02 9 Disassembling KNOB COVER OPEN 02 Remove POLYSLIDER KNOB 02 that fastens SA FRAME COVER UNIT 02 and KNOB COVER OPEN 02 pull KNOB COVER OPEN 02 out fro...

Страница 22: ...alignment mark at SA FRAME COVER UNIT 0 can be seen 11 Disassembling GUIDE HEAD HOLDER 02 Remove three SPRING HEAD 02 from SA FRAME COVER UNIT 02 Precaution at disassembly reassembly The photo shows...

Страница 23: ...astens SA MAIN FRAME and UNIT MOTOR 13 Disassembling SA POWER SW Pull SA POWER SW attached to SA MAIN FRAME toward the front while squeezing the right and left sides of SA POWER SW Precaution at reass...

Страница 24: ...Remove SPRING COVER OPEN LEVER 02 from the hooks at LEVER R COVER LOCK 02 and SA MAIN FRAME Remove four SCREW PHT ST M3 0 6 that fasten LEVER R L COVER LOCK 02 and PLATE COVER LOCK LEVER 02 16 Disasse...

Страница 25: ...screw is locked with NUT M2 Be careful not to loose it The shaft of SHAFT INTERLOCK SENSOR is specially shaped to prevent it from rotating When reassembling align SHAFT INTERLOCK SENSOR with the hole...

Страница 26: ...Kasei Daphne Eponex Grease No 2 Idemitsu 2 Oiling Positions FLOIL G311S 1 Shaft at COVER GEAR 2 Shafts at SHAFT PAPER HOLDER 4 positions Apply oil to the HOLDER PAPER side 3 Hinge holes at SA COVER FR...

Страница 27: ...holes press formed projections and hooks at LEVER R L COVER LOCK 02 and SA MAIN FRAME Slideways at LEVER COVER OPEN 02 and SA MAIN FRAME Outside of press formed projections at SA MAIN FRAME Inside of...

Страница 28: ...CT S651 Series Service Manual 26 5 Both ends of the shaft at SA CUTTER UNIT Daphne Eponex Grease No 2 Right left cutting edges of the blade at SA CUTTER UNIT Daphne Eponex Grease No 2...

Страница 29: ...blink Not lit Normal operation 3 ERROR LED red Lit Cover open paper end Blinking Occurrence of an error waiting for macro execution Not lit Normal operation Status POWER LED Green PAPER LED Orange ERR...

Страница 30: ...n that appears when the paper cover is opened during standby 2 This is the indication that appears when the paper cover is opened during paper feed or printing 3 A buzzer beeps when MSW5 1 buzzer sett...

Страница 31: ...closed Printing is not possible in this condition Close the cover to cancel the error Depending on the memory switch setting a command must be issued to resume printing 2 2 5 Cutter Error The auto cu...

Страница 32: ...ter immediately 2 2 11 Drawer Voltage Error If the cash drawer drive power is overloaded by any reason cash drawer fault connection of external device other than cash drawer contamination etc an error...

Страница 33: ...Take the remedies described in this column By following the above mentioned procedure you can troubleshoot problems efficiently with fewer misjudgments 2 4 Troubleshooting Guide Power Supply Failure P...

Страница 34: ...he thermal head with a new one The supply voltage is low Check the supply voltage with a tester Use the printer within the specified supply voltage range The thermal head is faulty Replace the thermal...

Страница 35: ...faulty Replace UNIT PE The paper near end sensor is faulty Check the indication at the LED or buzzer when the paper ends Replace UNIT PNE The sensor spring is broken Push the sensor by hand and check...

Страница 36: ...ad connection or cable disconnection Check the connecting condition of the connector Check the cable surface Connect the connector correctly Replace SA OP PANEL CABLE The operation panel LED does not...

Страница 37: ...02 1 10 TZ42201 0 SHAFT INTERLOCK SENSOR 1 11 E00620 080F SCREW PH PW M2 0 8 1 12 E40120 000F NUT M2 1 13 TZ23623 0 SPRING INTERLOCK 02 1 14 TZ44120 0 PLATE COVER LOOK LEVER 02 1 15 TZ44124 0 LEVER L...

Страница 38: ...1 56 TZ23615 0 SPRING HEAD 02 3 57 TZ40901 0 GEAR DAMPER C 1 58 E14020 040F SCREW BHT ST M2 0 4 2 59 TZ68710 0 SA COVER OPEN SENSOR F 1 60 E13517 070F SCREW No 0 PHT BT 3 M1 7 7 2 61 TZ49701 0 SA PAP...

Страница 39: ...model 101 1 TZ28501 1 SA PLATEN 1 For 3 inch model 101 2 TZ28502 1 SA PLATEN 2INCH 1 For 2 inch model 102 TZ24222 0 COVER PLATEN 02 1 103 TZ24224 0 HANDLE PLATEN 02 2 104 TZ04105 0 PLATE PLATEN 02 2 1...

Страница 40: ...F SCREW BHT ST M3 0 6 4 142 TZ66801 0 UNIT SERIAL I F PCB inch 1 Option 143 TZ66712 0 SA SERIAL I F PCB 1 144 TA54103 0 PLATE_SERIAL_I_F 1 145 C6390 054 LOCK SCREW INCH 2 146 E11130 060F SCREW BHT ST...

Страница 41: ...E14030 060F SCREW BHT ST M3 0 6 2 173 TZ66805 0 UNIT ETHERNET E type I F PCB 1 Option 174 TZ66716 0 SA ETHERNET E type I F PCB 1 175 TZ54111 0 PLATE LAN I F 1 176 TZ54112 0 JOINT LAN I F 2 177 TZ44134...

Страница 42: ...F SCREW BHT ST M2 0 4 54 58 E11130 040F SCREW BHT ST M3 0 4 138 E11130 060F SCREW PHT ST M3 0 6 17 147 E12820 060F SCREW BHT PT M2 0 6 90 E12830 100F SCREW BHT PT M3 0 10 139 E13517 070F SCREW No 0 PH...

Страница 43: ...ploded diagram 1 117 1 117 2 UNIT COVER FRONT RART No 118 126 131 1 UNIT MECHANISM PART No 2 115 130 1 130 2 136 135 1 135 2 129 128 129 133 132 134 1 134 2 100 1 100 2 110 137 92 137 92 99 116 138 1...

Страница 44: ...CT S651 Series Service Manual 42 Exploded diagram 2 120 119 125 126 122 124 118 1 118 2 121 127 123 109 108 107 106 105 103 104 101 1 102 For 2 inch model For 3 inch model 104 103 105 106 107 101 2...

Страница 45: ...CT S651 Series Service Manual 43 Exploded diagram 3 93 95 94 1 94 2 94 3 94 4 95 95 95 98 96 97 97 98 97 98 97 98...

Страница 46: ...CT S651 Series Service Manual 44 Exploded diagram 4 54 53 24 55 29 28 23 27 31 25 52 30 33 47 48 1 48 2 49 34 32 51 50 For 2 inch model 56 For 3 inch model 36 35 37 41 42 40 44 38 43 46 45 39...

Страница 47: ...CT S651 Series Service Manual 45 Exploded diagram 5 91 61 66 65 66 64 63 62 87 86 85 88 89 84 90 115 83 83 82 69 67 67 68 73 72 81 70 79 74 80 75 78 77 71 76...

Страница 48: ...CT S651 Series Service Manual 46 Exploded diagram 6 17 14 15 17 16 18 21 22 20 2 59 60 57 58 23 5 7 8 11 6 3 4 7 8 19 12 10 13 9 83...

Страница 49: ...ce Manual 47 Exploded diagram 7 143 148 144 149 146 151 145 150 146 151 165 167 166 164 142 147 163 155 154 156 157 156 153 168 152 171 169 170 172 159 160 162 161 162 173 158 174 176 175 179 178 179...

Страница 50: ...CT S651 Series Service Manual 48 3 2 Parts Layout 3 2 1 SA MAIN PCB...

Страница 51: ...CT S651 Series Service Manual 49...

Страница 52: ...CT S651 Series Service Manual 50 3 2 2 SA OPEPANE PCB 651 3 2 3 SA SERIAL I F PCB...

Страница 53: ...CT S651 Series Service Manual 51 3 2 4 SA PARALLEL I F PCB 3 2 5 SA USB I F PCB...

Страница 54: ...CT S651 Series Service Manual 52 3 2 6 SA USB HUB I F PCB 3 2 7 SA POWERED USB I F PCB...

Страница 55: ...CT S651 Series Service Manual 53 3 2 8 SA ETHERNET E Type I F PCB...

Страница 56: ...CT S651 Series Service Manual 54 4 CIRCUIT DIAGRAMS 4 1 MAIN PCB 4 1 1 Main Control Board CPU1...

Страница 57: ...CT S651 Series Service Manual 55 4 1 2 Main Control Board CPU2 DAC...

Страница 58: ...CT S651 Series Service Manual 56 4 1 3 Main Control Board ROM...

Страница 59: ...CT S651 Series Service Manual 57 4 1 4 Main Control Board RAM...

Страница 60: ...CT S651 Series Service Manual 58 4 1 5 Main Control Board GATE_ARRAY...

Страница 61: ...CT S651 Series Service Manual 59 4 1 6 Main Control Board HEAD OP PANEL...

Страница 62: ...CT S651 Series Service Manual 60 4 1 7 Main Control Board PF MOTOR...

Страница 63: ...CT S651 Series Service Manual 61 4 1 8 Main Control Board SENSOR...

Страница 64: ...CT S651 Series Service Manual 62 4 1 9 Main Control Board POWER DRAWER BUZZER...

Страница 65: ...CT S651 Series Service Manual 63 4 1 10 Main Control Board IF PCB CON OPTION IF...

Страница 66: ...CT S651 Series Service Manual 64 4 1 11 Main Control Board CUTTER...

Страница 67: ...CT S651 Series Service Manual 65 4 2 PE PNE Sensor 4 3 Operation Panel...

Страница 68: ...CT S651 Series Service Manual 66 4 4 Serial I F PCB...

Страница 69: ...CT S651 Series Service Manual 67 4 5 Parallel I F PCB...

Страница 70: ...CT S651 Series Service Manual 68 4 6 USB I F PCB...

Страница 71: ...CT S651 Series Service Manual 69 4 7 USB HUB I F PCB...

Страница 72: ...CT S651 Series Service Manual 70 4 8 POWERED USB I F PCB...

Страница 73: ...CT S651 Series Service Manual 71 4 9 ETHERNET E Type I F PCB 4 9 1 CPU1...

Страница 74: ...CT S651 Series Service Manual 72 4 9 2 CPU2 4 9 3 SD RAM...

Страница 75: ...CT S651 Series Service Manual 73 4 9 4 PHY...

Страница 76: ...CT S651 Series Service Manual 74 4 9 5 I F...

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