Troubleshooting
48
4
This chapter explains corrective actions taken when the printer
malfunctions or when an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action
with reference to the following table. If the corrective action does not solve
the problem, consult with the service personnel at the dealer where you
purchased the printer.
Indication
Check
Corrective action
The LED do not
light up when
printer power is
connected.
1) Is the plug of the
power cord correctly
inserted into the
electric outlet?
1) Insert the plug of the power
cord correctly in the electric
outlet.
2) Is the connector of the
power cord correctly
inserted into the
power inlet of the
printer?
2) Insert the connector of the
power cord correctly into the
power inlet of the printer.
3) Is the power cord
damaged?
3) Replace the power cord.
Consult with the dealer where
the printer was purchased to
make sure you obtain a cord
made especially for the printer.
Note:
Do not use any power
cord except one made
especially for the printer.
4) Is power supplied to
the electric outlet the
printer is connected
to?
4) Check to make sure power
is supplied to the outlet. If
there are any problems, make
sure power is supplied to the
building. Or find out if a power
failure has occurred.
5) Is the main fuse in the
building’s fuse box
burnt out?
5) If necessary, replace the main
fuse in the building’s fuse box,
and reset the main breaker. Ask
a qualified serviceman to carry
out the replacement.
Paper is feeding,
but nothing is
printed.
1) Is the thermal
printhead dirty?
Is a label stuck to the
head?
1) If it is dirty, remove the dirt with
the attached head cleaner.
If a label is stuck to the thermal
printhead remove it.
Note:
Do not use a metal object
to remove a label stuck to the
inside of the printer. (This may
damage the thermal printhead.)
If adhesive label material is
stuck to the thermal printhead,
remove it with a soft cloth
soaked in ethyl alcohol.
The printer is not
printing neatly.
1) Is the media correctly
set?
1) Correctly set the media.
2) Is the printing density
too high or too low?
2) Set the appropriate printing
density using the menu or
control software.
3) Is the platen dirty?
Is it deformed?
3) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note:
Consult with the dealer
that supplied the printer
concerning the replacement.
Installing the Media (p.24)
Menu Setting Table (p.34)
Cleaning (p.47)
