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11. Appendices

11.1 Troubleshooting

The status LED and buzzer are used to confirm error status when errors occur in the
printer.

Status

LED

Buzzer

Error

Error description (in bold) and resolution

Flashes
in red

2 short
tones

Head Up Error

Top cover is not closed correctly.

Close the top cover correctly.

Flashes
in red

3 short
tones

End of Media Error

Printer has run out of media.
Media is not set correctly.

Open the top cover and load media or set the media correctly.

Flashes
in red

4 short
tones

Media Load Error
Media Jam Error

Label gaps or black lines cannot be detected.

Check the media sensor positions.

Readjust the media sensors.

Make sure the selection of transmissive sensor, reflective

sensor, or continuous media matches the type of media used.

Media cannot be transported.

Open the top cover, remove any media blocking transport,

and set the media again.

Flashes
in red

5 short
tones

End of Ribbon Error

Printer has run out of ribbon.

Open the cover and replace the ribbon.

Ribbon is not loaded correctly.

Open the cover and load the ribbon again.

Flashes
in red

6 short
tones

Cutter Error
(models with cutters)

Cutter is not operating.

Open the top cover and remove any media or other object

blocking cutter operation.

If the cutter does not operate after removing foreign objects,

the cutter may not be connected or installed correctly or may
have failed. Contact your retailer.

Home position cannot be detected.

The auto cutter may have failed. Contact your retailer.

Содержание CL-E321

Страница 1: ...LINE THERMAL PRINTER MODEL CL E321 CL E331 User s Manual...

Страница 2: ...2 96 CE sobre residuos de aparatos el ctricos y electr nicos RAEE vigente nicamente en la Uni n Europea Ge Fr Sp It Se desiderate gettare via questo prodotto non mescolatelo ai rifiuti generici di cas...

Страница 3: ...d in accordance with the instruc tions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipm...

Страница 4: ...n experienced radio TV technician for help tat de conformit EMI l usage des utilisateurs Canadiens Cet quipements informatiques EI de la classe B est conforme la norme CAN ICES 3 B NMB 3 B du Canada C...

Страница 5: ...per or incorrect usage or by the usage environment Data is basically for temporary use and not stored for an extended period of time or permanently Please note that Citizen Systems is not responsible...

Страница 6: ...ep it in a safe readily accessible place for future reference Some of the descriptions contained in this manual may not be relevant to some printer models The following describes the degree of hazard...

Страница 7: ...he cable itself Do not pull or carry the device while cables are under load Do not drop or insert small objects such as clips or push pins into the device Do not connect too many power cords to a sing...

Страница 8: ...solvents or cleaning cloths with chemicals to clean the case surface Do not use the device in environments exposed to significant levels of oil metal shavings waste and dust Do not spill liquids onto...

Страница 9: ...place objects or step on power cords Do not pull or attempt to carry the device by the power cord or an interface cable Do not connect too many power cords to a single electrical outlet Do not bundle...

Страница 10: ...osition shown in the following figure Carefully read the handling precautions before using the printer These labels indicate that the head becomes hot so touching it may cause burns and touching the a...

Страница 11: ...or Positions 49 3 5 Connecting the AC Adapter 51 3 6 Connecting the Printer to a Host Computer 52 3 7 Install the Printer Driver 54 4 Configuring Printer Settings Using the Specialized Utility 55 4 1...

Страница 12: ...tching mode 77 7 5 HEX Dump Mode 78 7 6 Initialization Mode 79 8 Online Configuration Mode 81 9 Clearing Jobs Stored in the Printer 82 10 Maintenance 83 10 1 Plastic Surface of Printer and Platen 84 1...

Страница 13: ...k ribbon High speed High quality Printing This printer employs the direct thermal method and thermal transfer method by utilizing a thermal head and includes a 32 bit RISC CPU with a maximum operat in...

Страница 14: ...structure that facilitates easy loading of a ribbon thanks to the adoption of an up down opening mechanism Use the LabelPrinterUtility developed by Citizen to configure printer settings from a host co...

Страница 15: ...r printer NAME Exterior appearance Printer CL E321X NX standard model CL E321X NS model with AC adapter storage case CL E321X BC model with cutter AC adapter All models except models with an AC adapte...

Страница 16: ...ssification Model numbers indicate printer features according to the following system CL E321 X E B N N X 1 2 3 4 5 6 7 1 Model name CL E321 203 DPI CL E331 300 DPI 2 Fixed value 3 Market A Asia C Chi...

Страница 17: ...17 6 Cutter N None BC Available 7 AC adapter storage case X Not available S Available Certain combinations may not be available Please contact us for inquiries on desired configurations...

Страница 18: ...18 2 Part Names and Function 2 1 Front of Printer CL E321X NX standard model 1 2 4 4 3 CL E321X NS model with AC adapter storage case The figure illustrates the standard model with AC adapter case 5 6...

Страница 19: ...panel Includes 2 LEDs and 1 key Enables users to perform different printer operations and check printer status Refer to 2 2 Operation panel 4 Cover release buttons The cover is opened by pressing the...

Страница 20: ...d amber depending on the printer status Color Lights flashes Status Green On Printer is online Flashes Receiving data Amber On Startup Red green amber Flashes Error or alarm Off Paused 3 FEED key Feed...

Страница 21: ...tear off position For models with a cutter the printer will feed media to the cut position and then cut the media 2 Press and hold the FEED key for at least 3 seconds while the printer is not receiv i...

Страница 22: ...22 2 4 Rear of Printer CL E321X NX standard model 1 2 3 4 8 5 6 CL E321X NS model with AC adapter storage case 7...

Страница 23: ...printer power supply on and off 3 DC jack Connects to the included AC adapter 4 D SUB 9pin serial interface 5 Ethernet Interface 6 USB interface 7 AC port 8 Ethernet panel button This button prints a...

Страница 24: ...24 2 5 Inside of Printer CL E321X NX standard model State with bottom ribbon cover open 1 10 2 8 4 5 7 6 9 11 13 3 11 12 16...

Страница 25: ...ated by media feed operations to prevent print errors 4 Bottom sensor This sensor detects the media position Devices are equipped with lock mechanisms 5 Fixed left side media guide 6 Adjustable right...

Страница 26: ...13 Ribbon shaft Pass the shaft through the core of the ribbon to install the ribbon in the printer 14 Auto cutter 15 Media discharge port 16 Bottom ribbon cover Open this to replace or install the rib...

Страница 27: ...g a Ribbon 5 Adjusting Media Sensor Positions Refer to 3 4 Adjusting Media Sensor Positions 6 Connecting the AC Adapter Refer to 3 5 Connecting the AC Adapter 7 Connecting the Printer to a Host Comput...

Страница 28: ...nch media roll cores by flipping it upside down The media shaft has markings indicating which side supports the different core sizes Select the media shaft orientation in accordance with the size of t...

Страница 29: ...he printer 1 Assemble the media shaft and media shaft guide 2 Insert the media shaft through the core of the media roll and then set the assembly into the printer 3 Set the media in the printer and sl...

Страница 30: ...with a cutter CL E321X BC pass the media through the cutter slit Media insertion slot Media CAUTION Insert media into the slit correctly Failure to do so may result in improper feeding of media which...

Страница 31: ...on of the right media guide in accordance with the media width From the front of the printer set in front of the edge of media by approximately 10 mm CAUTION Too much abutment force of the right movab...

Страница 32: ...not to damage the thermal head Damaged thermal heads will result in poor printing paper jams and malfunction If using media in thermal transfer printing with a width of 2 inches or less we recommend s...

Страница 33: ...e on the cutter blade which could result in a failure Refer to the following specification table for information on the types of media compat ible with this printer A C I I G H D K K F E B Label Print...

Страница 34: ...ht edge position 8 3 0 32 60 80 2 39 J Notch left edge position 0 0 57 20 2 25 K Notch length 2 54 0 10 17 80 0 70 L Black line right edge position 15 00 0 59 66 50 2 62 M Black line left edge positio...

Страница 35: ...afts Ribbon Ribbon take up core CAUTION Fully insert the ribbon shafts all the way into the ribbon and ribbon take up core Use of ribbon with a width that is at least 5 mm wider than the width of the...

Страница 36: ...36 2 Open the top cover...

Страница 37: ...37 3 Open the top ribbon cover...

Страница 38: ...38 4 Open the bottom ribbon cover...

Страница 39: ...hment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange Protruding part Flange on delivery side Attachment hole in left par...

Страница 40: ...40 6 Use tape or the like to fix the end of the ribbon that you pulled out from the bottom ribbon cover side to the ribbon shaft with the loaded ribbon take up core and wind the ribbon Tape Ribbon...

Страница 41: ...ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange Flange on take up side Protruding part...

Страница 42: ...42 8 Once you have set the ribbon shafts turn the flange on the take up side in the direction to take up the ribbon slack...

Страница 43: ...43 9 Close the bottom ribbon cover...

Страница 44: ...44 10 Close the top ribbon cover...

Страница 45: ...ality may be affected If wrinkles occur in the ribbon press the Feeds key until there are no wrinkles If there are still wrinkles in the ribbon perform the procedure described in Adjusting the Left Ri...

Страница 46: ...in the following procedure Ribbon Initial setting position Ribbon left right balance adjustment knob 1 Check on which of the left and right sides that slack occurs when looking from the front of the...

Страница 47: ...ont Ribbon Ribbon left right balance adjustment knob The right side of the ribbon guide shaft will lower down toward the thermal head Ribbon guide shaft Ribbon Once you have determined the adjustment...

Страница 48: ...n Ribbon left right balance adjustment knob The right side of the ribbon guide shaft will rise up in the opposite direction to the thermal head Ribbon guide shaft Ribbon Once you have determined the a...

Страница 49: ...e replaced with a reflective sensor for certain types of media Refer to 7 1 Sensor Adjustment Mode Range of Paper Sensor Adjustment The following figure illustrates the range of media sensor adjustmen...

Страница 50: ...sensor horizontal adjustment is 10 steps between the triangle marks Use a pen or other object with a narrow tip to unlock the bottom sensor and then reposition it Lock the sensor in place once the new...

Страница 51: ...re the power switch on the printer is turned off before connecting the AC adapter Insert the AC adapter connector completely into the DC jack 1 Insert the DC plug on the output side of the AC adapter...

Страница 52: ...onnecting the Printer to a Host Computer This printer is equipped with print data interfaces including a USB port an Ethernet port and a serial port Use the following procedure to connect this printer...

Страница 53: ...ng screws to secure the cable Using an Ethernet connection Configure network settings as necessary Refer to 5 Configuring Ethernet Network Settings Using Network Seeker CAUTION To check the current Et...

Страница 54: ...from the Citizen Systems support website The latest documentation drivers utilities and other support information are also available from this website http www citizen systems co jp support download...

Страница 55: ...e the LabelPrinterUtility configuration application to change printer settings Refer to the following sections for more information on obtaining and using LabelPrint erUtility Refer to 4 2 Obtaining t...

Страница 56: ...millimeter values when using the printer in mm mode Vertical Position 0 00 inch 0 0 mm 1 00 to 1 00 inch 25 4 to 25 4 mm Adjusts the printing start position Horizontal Shift 0 00 inch 0 0 mm 1 00 to...

Страница 57: ...gth of label media Settings Lock Off On Off Prevents changes via setting com mands Keyboard Lock Off On Off Prevents changes via key operation Control Code STD STD ALT ALT 2 Changes the command mode f...

Страница 58: ...on mode when AutoConfigure is Off Each option has a specified media stop position Enables operation of the applicable device when selected Cutter Action Only valid for models with cutters Backfeed Bac...

Страница 59: ...n as configured with the settings previously described This setting sets a relative value from these other settings Feed Key Action Feeds Media Repeat Last Set Repeat Last One Feeds Media Changes the...

Страница 60: ...rinter Printer VCOM Sets the USB device class USB VCOM Protocol Auto Auto DTR X ON Sets the USB VCOM protocol flow control IPv4 Address 169 254 001 010 000 000 000 000 to 255 255 255 255 Sets the IPv4...

Страница 61: ...hine not connected IPv6 On On Off Enables disables IPv6 Fixed IPv6 Address On On Off Enables disables IPv6 static net work address IPv6 Address 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0...

Страница 62: ...Service Counter km Displays the service counter Cut Counter Displays the cut counter only for models with cutters Sensor Monitor 2 V Displays the sensor level MAC Address Displays the MAC address 2 T...

Страница 63: ...m NetSeeker exe from the CD ROM or our website double click the program A dialog box appears Start a search for printers by clicking the Seek button 1 4 3 6 8 7 5 2 1 Seek button Start a search for Et...

Страница 64: ...and so on are prohibited If you click Stop the Busy status is cleared forcibly 7 Communication timeout You can configure the time out duration for searches and other operations 8 Status log View the...

Страница 65: ...dress 3 Manufacturer 4 ROM version 5 Serial number These are changeable parameters Users can change these parameters 1 2 4 5 3 6 1 Host name 2 Line speed 3 IP address from DHCP 4 IP address 5 Gateway...

Страница 66: ...he printer s built in LinkServer function 6 1 LinkServer user roles LinkServer has the following three user roles available User Operator and Administrator The menus that appear for each user role can...

Страница 67: ...Home screen Page Setup Menu screen System Setup Menu screen After Print Menu screen Internal Interface Menu screen Global Configuration screen Operate The Printer Test Print screen Send File To Printe...

Страница 68: ...rocedure 1 Open a Web browser and enter the IP address of the desired printer into the address bar area circled in red The example illustrates the entry of http 169 254 1 10 2 Press the LOG IN to disp...

Страница 69: ...ric characters and symbols After successful authentication the Home screen for the Operator or Administrator role ap pears Administrator Home Screen The menus that appear for the User and Operator rol...

Страница 70: ...er closed turn on the power to the printer while pressing and holding the FEED key The printer changes to the special mode The buzzer emits 3 short tones and the status LED flashes alternately in gree...

Страница 71: ...s a long tone The printer is now in the desired operation mode 5 After finishing use of operation modes press and hold the FEED for at least 3 seconds to return to the normal startup mode After you ha...

Страница 72: ...et the media so that a black line is between the sensors Label Liner media Media gap Bottom sensor Upper sensor 3 Adjust the sensors Refer to Sensor adjustment Setting reflective sensor positions and...

Страница 73: ...he buzzer emits 1 short tone The status LED also flashes in green 3 Press and hold the FEED key for at least 3 seconds 4 Release the FEED key once the buzzer emits a long tone and then press the FEED...

Страница 74: ...conds at step 7 The buzzer emits 4 short tones and the printer restarts 7 2 Test print mode This mode prints the test sample This printer can print test samples to label media and continuous media Pri...

Страница 75: ...er emits a long tone The test print process starts Once the test sample has been printed press the FEED key to print another test sample without a feed operation 8 Once the test sample has been printe...

Страница 76: ...ion Load media and then perform the following procedure 1 Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode 2 Press the FEED key 3...

Страница 77: ...has been printed the printer will be in the online state To cancel configuration printing continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7 The...

Страница 78: ...once the buzzer emits a long tone and then press the FEED key again The selected emulation mode is set and the printer restarts To cancel setting the emulation mode continue pressing and holding the...

Страница 79: ...y 6 Press and hold the FEED key for at least 3 seconds 7 Release the FEED key once the buzzer emits a long tone and then press the FEED key again The hex dump list print process starts 8 Once the HEX...

Страница 80: ...n and user memory area initialization Initialization option Buzzer Status LED Color Interval Settings initialization 1 short tones Green Flashes Press the FEED key User memory area initial ization 2 s...

Страница 81: ...short tones Green Flashes quickly Press the FEED key Continuous media mode 3 short tones Amber Flashes Press the FEED key Thermal transfer printing mode 4 short tones Amber Flashes quickly Press the F...

Страница 82: ...rinter is now paused 2 Press and hold the FEED key for at least 3 seconds The buzzer emits 1 short tone 3 Release the FEED key One job has been cleared Alternatively continue to press and hold the FEE...

Страница 83: ...o ensure that the printer is always in good working condition Thermal printhead Platen CAUTION Excluding ethyl alcohol do not use solvents such as benzene acetone thinner or others to clean the printe...

Страница 84: ...ohol to clean the platen may cause surface deformation which would result in unstable feed operation 10 2 Thermal head Use a cotton swab dipped with a small amount of ethyl alcohol CAUTION The thermal...

Страница 85: ...sors Make sure the selection of transmissive sensor reflective sensor or continuous media matches the type of media used Media cannot be transported Open the top cover remove any media blocking transp...

Страница 86: ...is full Check the communication settings Flashes alter nately in red and amber Rep etitions of long tones Hardware Error A hardware error has been detected Immediately turn off the power to the print...

Страница 87: ...ing was paused Media Item Description Media types Roll fanfold media Continuous label media die cut media continuous tag media and continuous ticket media Roll media orienta tion Outer surface Recomme...

Страница 88: ...IG Add Code 93 Telepen ZIP UCC EAN128 UCC EAN128 for K MART UCC EAN128 Random Weight FIM Two dimen sional Maxi Code PDF 417 Data Matrix QR Code Aztec GS1 Databar Omnidirectional RSS 14 GS1 Databar Tru...

Страница 89: ...orwegian Desk Top ISO 8859 1 Latin 1 ISO 8859 2 Latin 2 ISO 8859 9 Latin 5 ISO 8859 10 Latin 6 ISO 8859 7 Latin Greek ISO 8859 15 Latin 9 ISO 8859 5 Latin Cyrillic ISO 69 French ISO 21 German ISO 15 I...

Страница 90: ...media state Ribbon encoder sensor Ink ribbon end detection Communication interfaces Item Description USB Full speed USB 2 0 12 Mbps Type B connector Ethernet 100BASE TX 10BASE T RJ45 connector Serial...

Страница 91: ...PR32 Class B UL 60950 1st 2nd Edition CSA No 950 FCC 47 CFR Part 15 Subpart B Class B EN 60950 1 EN 55032 2012 Class B EN 55024 2010 EN 61000 3 2 2014 EN 61000 3 3 2013 EU RoHS 2011 65 EC Energy Star...

Страница 92: ...nt AC Power Consumption Item Description CL E321 100 V 50 Hz 1 7 W standby 70 W during operation Thermal transfer USB print speed of 8 IPS print density of 10 and printing rate of 12 5 220 V 50 Hz 1 7...

Страница 93: ...apter and power cord Model with AC adapter storage case 3 3 kg excluding media ribbon and power cord Accessories AC adapter AC cord Media shaft Media shaft guide Ribbon shaft x2 Ribbon take up core US...

Страница 94: ...94 External Dimensions 5 CL E321X NX standard model 266 172 8 178...

Страница 95: ...95 CL E321X NS model with AC adapter storage case 266 214 8 178...

Страница 96: ...ance in manufacturing processes 11 3 Usage Conditions 1 Safe operating temperature 0 to 40 C 2 Safe printing temperature 5 to 35 C 3 Humidity 30 to 80 RH no condensation 0 5 35 30 40 80 40 Temperature...

Страница 97: ...Signal Line Pin Assignment Signal code Signal Pin No Function VBUS USB power 1 USB power 5 V D Negative signal line 2 Negative signal line D Positive signal line 3 Positive signal line GND GND 4 GND E...

Страница 98: ...on cannot be retrieved automatically a fixed IP address default is 169 254 1 10 is applied SNMP Agent SNMP Version SNMPv2 Trap function not supported Port No 161 Supported MIBs HOST RESOURCES MIB and...

Страница 99: ...l line RXD Receive data 2 Signal line used by printer to receive data from exter nal devices TXD Transmit data 3 Signal line used by printer to send data to external devices DTR Data terminal ready 4...

Страница 100: ...8 bytes available XON XOFF Receive buffer 16k bytes 128 bytes 1024 bytes DTR Protocol a Conditions when DTR signal state changes to Ready High Scenario in which the receive buffer has at least 128 byt...

Страница 101: ...CL E3X1_UM_100EN PMC 1802 February 2018...

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