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TS9000/TS9050 TouchStar Systems User Manual
APPENDIX___________________________________
A
TROUBLESHOOTING, TECHNICAL SUPPORT &
EQUIPMENT RETURNS
This chapter provides a checklist of common problems and
their potential solutions.
Initial Checklist
Perform an initial check of the TouchStar unit as follows:
1. Check the unit for any signs of exterior damage.
2. Check and reseat all rear panel cable connections.
3. Check to be sure the TouchStar is receiving operating
power.
a. TS9000 - Check the circuit breakers feeding the
110VAC wall outlet supplying power to the TouchStar.
Make sure the wall-mounted power supply is firmly
seated in the wall outlet. If a surge protector is installed
between the wall-mounted power supply and the wall
outlet, make sure that if it has an ON/OFF switch, that
it is on, and that any fuses or circuit breakers on the
surge protector have not blown or tripped.
b. TS9050 - Be sure the vehicle’s battery is not dead.
Verify that the ON/OFF switch on the DC power
converter is on. Reseat the connectors on both the power
input and output cables on the DC power converter.
Specific Problems
The following pages present solutions to specific problems or
malfunctions.
PROBLEM: Touchscreen Does Not Respond
The video display appears to be working properly, however,
touching the screen does not cause anything to happen.
Possible Causes and Solutions:
The touchscreen drivers did not load, the touchscreen may be
disconnected or defective. Reboot the TouchStar. If this does not
solve the problem, contact the factory for assistance. In DOS
applications, in CONFIG.SYS, verify command line reads
TBDRIVER /A: 2AO /I:9l
