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Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1
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Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1
Troubleshooting Caller Connectivity
Checking the Cisco Unified MeetingPlace Audio Server System When Unable
to Dial Out on IP Ports
Step 1
Verify that incoming calls to the server are connecting. If not, perform the following procedures:
•
Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer,
page 4-4
•
Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server
When IP Ports Do Not Answer, page 4-4
•
Checking Cisco Unified CallManager When IP Ports Do Not Answer, page 4-5
Step 2
Verify that the port group is enabled for outgoing calls by using the
port
command.
Step 3
Check the translation table to verify IP calls are being directed to a port group that is configured for IP.
Tip
You can use the
xltest
utility to check which port group will be used for the dialed number. This is
especially important for mixed PSTN and IP systems.
Step 4
At the tech$ prompt, enter
cptrace -T 5
.
Step 5
While monitoring the output of the trace command, make a test call.
Step 6
At the tech$ prompt, enter
viewexlog -s info -l | more
.
Tip
Enter
f
to move forward in the log.
Step 7
Check for warnings and alarms, especially those that occur in “cpiphandler.cc” and “cpplacecall.cc”.
Step 8
At the tech$ prompt, enter
activity
.
Step 9
Choose option
4
to make a test call.
Step 10
Test internal extensions and outside numbers to isolate the problem.
Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software
Release 5.2.1 Server When Unable to Dial Out on IP Ports
Step 1
Open the Cisco Unified MeetingPlace Gateway SIM eventlog and verify that the IP-gateway server
receives the
outdial
command from the Cisco Unified MeetingPlace Audio Server system.
Step 2
In the Cisco Unified MeetingPlace Gateway SIM eventlog, verify that the correct phone number was
received by the IP-gateway server, as shown in the following example:
MeetingPlace IP outdial. Phone=651515 IRC=0 PSTN=46 Unit=0
Step 3
In the Release 5.2.1 configuration, verify that the outdial is sent by using the appropriate protocol.
Step 4
Verify that the gateway, gatekeeper, and proxy server addresses and ports are correct according to the
desired protocol.
