C H A P T E R
4-1
Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1
OL-6571-02
4
Troubleshooting Cisco Unified MeetingPlace
H.323/SIP IP Gateway Software Release 5.2.1
This chapter provides troubleshooting tips about the following topics for problems that can occur after
installing and configuring Release 5.2.1:
•
Troubleshooting Network Connectivity, page 4-1
•
Troubleshooting Caller Connectivity, page 4-2
•
Troubleshooting Audio Problems, page 4-8
Troubleshooting Network Connectivity
If you experience a network connectivity problem, perform the following steps to make sure that the
IP-gateway server has not lost its connection to the Cisco Unified MeetingPlace Audio Server system.
Step 1
To verify that Release 5.2.1 services are running, choose
Start
> Settings > Control Panel > Services
from the IP-gateway server.
Step 2
Make sure the following services are started:
–
Cisco Unified MeetingPlace Gateway SIM
–
Cisco Unified MeetingPlace IP Gateway
Step 3
To verify that the IP-gateway server is logging in, telnet to the Cisco Unified MeetingPlace Audio Server
system.
Step 4
To verify that the IP-gateway server status is OK, enter
gwstatus
.
Step 5
Check the Cisco Unified MeetingPlace Audio Server System eventlog for any errors relating to the
IP-gateway server.
Step 6
Make sure that all cards are seated properly in the chassis.
Step 7
Check all cables and connections.
Step 8
Verify card configuration by entering the
blade
,
dcard
, and
span
commands.
Step 9
Verify port configuration by entering the
port
command.
Step 10
Check the error log by entering the
errorlog
command.
