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Cisco TelePresence Content Server Release 7.0 Quick Start Guide
Troubleshooting and Technical Support
Troubleshooting and Technical Support
Using the server logs to help solve a problem
You can use the server logs to produce debugging information to assist customer support in solving
issues. From the
Management
tab, go to
Diagnostics > Server logs
to access the Content Server logs.
Getting more help
If you experience any problems when configuring or using the Content Server, consult the online help
for an explanation of how individual features and settings work. Also, see the
Cisco TelePresence
Content Server Administration and User Guide
for this release on Cisco.com.
When contacting Cisco for support, make sure that you have this information:
•
The serial number and product model number of the server
•
The software build number, which can be found on the product user interface
•
Your contact email address or telephone number
•
A full description of the problem
Related Documentation
•
Cisco TelePresence Content Server Documentation
http://www.cisco.com/en/US/products/ps11347/tsd_products_support_series_home.html
•
Cisco UCS C220 Documentation
http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html
•
Cisco Capture Transform Share Documentation
http://www.cisco.com/en/US/products/ps12130/products_installation_and_configuration_guides_l
ist.html
Information About Accessibility and Cisco Products
For information about the accessibility of this product, contact the Cisco accessibility team at
[email protected].
