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Using Advanced Phone Features

Using the Cisco SPA501G Interactive Voice Response Menu

Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

38

4

Using the Cisco SPA501G Interactive Voice Response Menu

The Cisco SPA501G provides an interactive voice response (IVR) menu. You can
enter options and receive information about the phone and its operation.

To access the IVR:

STEP 1

Press the Setup button.

STEP 2

Enter the IVR option by dialing the number number code for the specific option,
then press #. Some typical options that you might use are:

Advanced Procedures for Technical Support

Technical support personnel might need to view information about your phone or
phone activities. Follow these procedures if instructed to do so by the technical
support person assisting you.

Status Information and Statistics

To view status information and statistics:

STEP 1

Press the

Setup

button.

STEP 2

Scroll to

Settings

and press

Select

.

Option Number

Action

110

The IP address of the phone.

140

The MAC address (hardware address) of the phone.

150

The version of the firmware on the phone.

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Содержание SPA500S

Страница 1: ...Cisco Small Business IP Phone Models SPA50X SPCP USER GUIDE ...

Страница 2: ...nnecting Your Phone to the Network 15 Connecting the Phone to the Wired Network 15 Connecting the Phone to the Wireless Network 15 Connecting a PC to Your Phone Optional 16 Connecting a Wired or Wireless Headset Optional 16 Installing the Desk Stand or Wall Mount Optional 17 Reverse the Handset Retention Tab 18 Verifying Phone Startup 19 Upgrading Your Phone Firmware 19 Chapter 3 Using Basic Phone...

Страница 3: ...Placing a Three Way Conference Call 27 Using the Local Directory 28 Using the Call History Lists 29 Accessing Voicemail 29 Chapter 4 Using Advanced Phone Features 30 Logging in to Your Phone 31 Creating Speed Dials 32 Adding Speed Dials 32 Editing Speed Dials 33 Deleting Speed Dials 33 Calling Speed Dials 34 Monitoring Accessing Another Phone from Your Phone 34 Customizing Your LCD Screen 35 Chang...

Страница 4: ...38 Status Information and Statistics 38 Rebooting Restarting and Resetting a Phone 39 Chapter 5 Using the Cisco SPA500S Attendant Console 41 Connecting the Cisco SPA500S Attendant Console to the IP Phone 42 Connecting a Single Cisco SPA500S 43 Connecting a Second Cisco SPA500S 46 Configuring the Cisco SPA500S 48 Using the Cisco SPA500S 49 Appendix A Where to Go From Here 50 ...

Страница 5: ...guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone NOTE The Cisco Small Business IP Phone features vary depending on the type of call control system that you are using This document describes using the Cisco Small Business IP Phones with a SPCP phone system such as the Cisco Unified Communications 500 Series If you are using your Cisco Small Bu...

Страница 6: ... your Cisco Small Business IP phone Chapter 3 Using Basic Phone Functions This chapter provides instructions on using your phone s basic functions It includes the following sections Chapter 4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone Chapter 5 Using the Cisco SPA500S Attendant Console This chapter describes how to install and use the C...

Страница 7: ... ports that allow a computer to be connected to the network through the IP phone Unlike traditional phones Cisco Small Business IP phones require a separate power source You can power the phones by connecting them to a switch that provides Power over Ethernet PoE or by using an optional PA100 power adapter The following table shows the Cisco Small Business IP Phones covered in this document and th...

Страница 8: ...he Cisco SPA509G shown in Figure 1 illustrates most of the Cisco Small Business IP Phone physical features Other models support different features See the Overview of the Cisco Small Business IP Phones section on page 6 Numbered objects in Figure1 are described in the following table Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting Indicator Displays solid re...

Страница 9: ...e keys available on Cisco SPA509G only 5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above Note The Cisco SPA501G has the following four buttons Redial Dials the last number called Cancel Cancels an action such as a transfer Conference While on a call press to start a conference call and dial another number After the second party answers press ...

Страница 10: ...up button Press to access a menu to configure features and preferences such as your directory and speed dials access your call history and set up functions such as call forwarding For the Cisco SPA501G accesses the Interactive Voice Response menu which allows you to perform tasks like getting the IP address of the phone See the User Guide documents on Cisco com for more information See the list of...

Страница 11: ...o that you can edit numbers or letters or enable or disable a feature GPickUp Allows you to answer a call ringing on an extension in a group of phones Ignore Ignores an incoming call Login Logout Log in and out of the call system to use the Extension Mobility feature Extension mobility allows you to log in to any physical phone and retrieve your personal settings and directory number to that phone...

Страница 12: ...ortcuts When using the phone menus you can use the keypad to enter the number shown next to the menu or sub menu item on the LCD screen Not applicable to the Cisco SPA501G For example on the Cisco SPA509G to change your ring settings press 3 for Settings and press 2 for Ring Type NOTE Menus and options vary depending on phone model ...

Страница 13: ... page19 Upgrading Your Phone Firmware page19 Before You Begin Before you install and connect your phone verify with your System Administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available CAUTION CAUTION Do not connect a telephone by using the RJ 11 port marked AUX It is reserved for connection w...

Страница 14: ...hone body over to expose the ports on the back of the unit STEP 2 Insert the long end of the phone cord into the RJ 11 handset port on the phone body that is marked with a phone symbol CAUTION Do not insert a telephone line cord into the RJ 11 AUX auxiliary port STEP 3 Optional Route the phone cord through the cable slot STEP 4 Insert the other end of the phone cord into the port at the bottom of ...

Страница 15: ...h Connecting the Phone to the Wireless Network You can use a Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the IP phone to a Wireless G network This procedure requires the optional Cisco IP Phone PA100 power adapter to provide power to the WBP54G Cisco does not recommend connecting a PC to the phone when it is operating wirelessly To connect your phone to the Cisco WBP54G STEP 1 Con...

Страница 16: ... marked PC on the back of the phone body See the Figure 1 STEP 2 Connect the other end of the Ethernet cable to the Ethernet port on your PC Connecting a Wired or Wireless Headset Optional Cisco IP phones support headsets from other manufacturers For the latest supported models contact your reseller Additional information can be found at the manufacturer websites For example http www plantronics c...

Страница 17: ...set on a flat surface such as a desk or mounted to a wall This section describes the installation of the desk stand If you are attaching a Cisco SPA500S attendant console attach the console before attaching the desk stand To mount the phone to the wall you must use the MB100 wall mount bracket kit available separately Do not attach the desk stand if you intend to mount the phone to the wall To mou...

Страница 18: ...he lower slots on the phone body and lightly press down on the stand It should easily slide into the upper stand slots Do not force it Reverse the Handset Retention Tab If you mount the phone to a vertical surface such as a wall you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle STEP 1 Push the latch in STEP ...

Страница 19: ... the phone has a dial tone On models with screens the phone displays the standard menu for the phone The date name and number of the phone display on the top line of the LCD screen At the bottom of the LCD screen softkeys are displayed over their associated soft buttons On models with no screen such as the Cisco SPA501G the lines glow green and you hear a dial tone when the handset is picked up or...

Страница 20: ...22 Placing or Answering a Call page 22 Using Hold and Resume page 23 Using Mute page 23 Ending a Call page 24 Transferring Calls page 24 Redialing a Number page 25 Viewing and Returning Missed Calls page 25 Forwarding All Calls to Another Number page 26 Setting Do Not Disturb page 26 Picking Up a Call from Another Extension page 27 Placing a Three Way Conference Call page 27 Using the Local Direct...

Страница 21: ...phone make sure the speakerphone or headset light is illuminated before placing the handset back on the hook When switching from the handset to a wireless headset do not replace the handset on hook or you will disconnect the call Using the Speakerphone To use the speakerphone press the Speaker button the handset can be either on or off hook Using the Headset with Your IP Phone Install the headset ...

Страница 22: ...ss the Volume button when the handset is on the phone and the speaker is off Retain the setting by pressing OK except on the Cisco SPA501G and the setting is saved Muting a Call To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button glows red Press the Mute button again to unmute Placing or Answering a Call There are several ways to place or answer...

Страница 23: ...beeps or music on hold plays for the caller to indicate that the call is on hold To resume the call press the flashing red line button for the call On the Cisco SPA502G press the Resume softkey If you have multiple calls all calls are put on hold except the active call If you are on a call and another call comes in press the flashing red line button or press the Hold button to place the call on ho...

Страница 24: ...ou can perform two types of transfers Attended You call the person to whom you are transferring the call and speak to them before transferring the call Blind You transfer the call without speaking to the other party to whom you are transferring the call Performing a Transfer Cisco SPA502G Cisco SPA504G Cisco SPA508G Cisco SPA509G STEP 1 During an active call press Trnsfer The call is placed on hol...

Страница 25: ... Cisco SPA501G STEP 1 During an active call press the Transfer button STEP 2 Enter the number where you want to transfer the call STEP 3 Press the Transfer button again Redialing a Number To redial the last number called from a Cisco SPA502G Cisco SPA504G Cisco SPA508G or Cisco SPA509G press the Redial softkey To redial the last number called from a Cisco SPA501G press the Redial button Viewing an...

Страница 26: ...lowed by your phone system administrator For outside numbers be sure to include any digit that is required to access an outside line To forward calls STEP 1 Press the CFwdAll softkey STEP 2 Enter a number where all calls are to be forwarded For an outside line be sure to enter any access code or area code that is required to complete the call STEP 3 Press EndCall The LCD screen displays Forwarded ...

Страница 27: ...r phone To pick up a call that is ringing at specific extension press the Pickup softkey Not available for the Cisco SPA501G To pick up a call ringing at an extension that is configured on one of the line buttons on your phone press the flashing line button This functionality requires configuration by your phone administrator To specify the extension from where the call is to be picked up press th...

Страница 28: ...All three parties are connected in the conference call When you hang up the other two parties are disconnected Using the Local Directory The local directory lists the phones and extension numbers in your company Depending on your phone network configuration you might have the following directories available not available for the Cisco SPA501G To display the local directory STEP 1 Press the Setup b...

Страница 29: ... your phone To display the Call History lists STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Scroll to the Call History list that you want to view Missed Calls Received Calls or Placed Calls STEP 4 Scroll to an entry and press Dial to dial the number Press Edit Dial to change the number before dialing Press Cancel to exit To delete all numbers from the history ...

Страница 30: ...our IP Phone It contains the following sections Logging in to Your Phone page 31 Creating Speed Dials page 32 Monitoring Accessing Another Phone from Your Phone page 34 Customizing Your LCD Screen page 35 Updating Your Ring Tone page 37 Using the Cisco SPA501G Interactive Voice Response Menu page 38 Advanced Procedures for Technical Support page 38 ...

Страница 31: ...s it It might be necessary to press More and scroll through the phone screens to locate this softkey If you do not have the Login softkey on your phone a Press the Setup button b Scroll to CME Services and press Select c Choose Extension Mobility STEP 2 Enter your username STEP 3 Press the Down Arrow key and enter your password STEP 4 Press Submit The phone is loaded with your user profile for exa...

Страница 32: ...ot associated with a line button Cisco SPA502G Cisco SPA504G Cisco SPA508G Cisco SPA509G To add a speed dial STEP 1 Press the Setup button STEP 2 Scroll to CME Services and press Select STEP 3 Scroll to My Phone Apps and press Select STEP 4 Scroll to Speed Dial Buttons and press Select STEP 5 Press Add to add a new number STEP 6 Enter the following information Label Enter a name or other identifie...

Страница 33: ... appears in the list along with the assigned speed dial number Deleting Speed Dials To delete a speed dial entry STEP 1 Press the Setup button STEP 2 Scroll to CME Services and press Select STEP 3 Scroll to My Phone Apps and press Select STEP 4 Scroll to Speed Dial Buttons and press Select STEP 5 Scroll to the entry that you want to delete STEP 6 Press Delete STEP 7 Press Submit Calling Speed Dial...

Страница 34: ...ne from Your Phone Your system administrator might configure your phone so that you can monitor other phones from your phone If this feature is configured some line buttons on your phone are assigned to display the status of another user phone For example if your line 4 is configured to display Bob s phone line the LED on your phone will glow red when his monitored line is ringing In addition if y...

Страница 35: ...n Contrast and press Select STEP 4 Use the navigation button to adjust the screen contrast To decrease the contrast Press the Left navigation button To increase the contrast Press the Right navigation button STEP 5 Press OK Setting the Back Light Timer You can set a timer for your screen back light so that your LCD screen becomes dark after a specified period of idle time on the phone STEP 1 Press...

Страница 36: ...to Preferences and press Select STEP 3 Scroll to Screen Saver Mode and press Select STEP 4 To change the status of your screen saver a Scroll to Enable Screen Saver and press Edit b Press Y N until the desired option appears Yes to enable a screen saver or No to disable this feature c Press OK to save the changes STEP 5 To specify the amount of idle time that can elapse before the screen saver app...

Страница 37: ...croll to Screen Saver Mode STEP 3 Press Activate Updating Your Ring Tone Each extension of your phone can have a different ring tone You can also create your own ring tones To change a ring tone STEP 1 Press the Setup button STEP 2 Scroll to Settings and press Select STEP 3 Scroll to Ring Type and press Select A list of available tones appears STEP 4 Choose the ring tone that you want to change an...

Страница 38: ...ng the number number code for the specific option then press Some typical options that you might use are Advanced Procedures for Technical Support Technical support personnel might need to view information about your phone or phone activities Follow these procedures if instructed to do so by the technical support person assisting you Status Information and Statistics To view status information and...

Страница 39: ...tatus messages network statistics and call statistics Rebooting Restarting and Resetting a Phone If required you can reboot restart or reset your phone You should not do so unless directed by your phone administrator as this can negatively affect your phone function To reboot your phone and the firmware STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press Select STEP 3 When the confirma...

Страница 40: ...e factory reset you will return the phone to the original factory settings and will erase ALL current settings including the directory and call logs It is also possible that your phone extension will change STEP 1 Press the Setup button STEP 2 Scroll to Factory Reset and press Select STEP 3 When the confirmation message appears press OK to confirm or press Cancel to close the message without reset...

Страница 41: ...co SPA500S is a 32 button attendant console for the Cisco SPA500 Series IP Phones providing 32 three color red green and orange programmable LEDS The Cisco SPA500S attaches to the IP phone with the attachment arm provided It obtains power directly from the IP phone and does not require a separate power supply Two Cisco SPA500S units can be attached to a single IP phone to monitor a total of 64 sep...

Страница 42: ... Small Business IP Phone SPA 50X User Guide SPCP 42 5 Connecting the Cisco SPA500S Attendant Console to the IP Phone To connect the Cisco SPA500S Attendant Console to the IP phone you need the following Cisco SPA500S Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Interconnect Cable Stand ...

Страница 43: ...00S face down STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone STEP 4 Using an attachment arm screw secure the attachment arm to the IP phone STEP 5 Align the right screw hole in the Cisco SPA500S with the unused hole on the attachment arm STEP 6 Insert the pegs on the attachment ...

Страница 44: ... Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Cisco Small Business IP Phone SPA 50X User Guide SPCP 44 5 STEP 7 Using an attachment arm screw secure the attachment arm to the Cisco SPA500S ...

Страница 45: ...SPA500S STEP 8 Locate the AUX IN port on the back of the Cisco SPA500S Connect one end of the auxiliary cable to this port STEP 9 Locate the AUX port on the back of the IP phone Connect the other end of the auxiliary cable to this port The Cisco SPA500S is powered by the auxiliary cable with the IP phone no additional power source is required STEP 10 Route the auxiliary cable inside the cable slot...

Страница 46: ...00 Series IP Phone The instructions in this section are for connecting a second Cisco SPA500S If you are not attaching a second Cisco SPA500S skip to Configuring the Cisco SPA500S on page 48 STEP 1 Attach the first Cisco SPA500S to the IP phone and connect the auxiliary cable as described in the Connecting the Cisco SPA500S Attendant Console to the IP Phone section on page 42 STEP 2 Align the left...

Страница 47: ...STEP 6 Using the attachment arm screw secure the attachment arm to the second Cisco SPA500S CAUTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA500S STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA500S Connect one end of the auxiliary cable to this port STEP 8 Locate the AUX IN port on the back of the second Cisco SPA...

Страница 48: ...nsfer calls to another extension and more NOTE The options available on the Cisco SPA500S depend on the phone system configuration Your phone system might not provide all of the features mentioned in this document Configuration of the Cisco SPA500S and assignment of the line buttons is performed by the system administrator and is not described in this document To configure the Cisco SPA500S you ca...

Страница 49: ...nitor an extension by viewing its color The LED color of a line button gives you information about the line being monitored for example a red steady LED means that the monitored line is ringing Transfer an active call by pressing the line button on the Cisco SPA500S This requires that the line button is configured as a speed dial for the number to which you are transferring Dial a configured exten...

Страница 50: ...upport Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories http cisco com en US products ps10042 ts...

Страница 51: ...your Cisco IP phone Cisco WBP54G Wireless G Bridge for Phone Adapters User Guide Installation and use of the WBP54G wireless bridge with your Cisco IP phone Cisco Small Business SPA500 Series and WIP310 IP Phone Administration Guide Administration and advanced configuration of your Cisco IP Phone Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web...

Страница 52: ...of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R ...

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