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Chapter 8 Troubleshooting

Problem Solving Using a Subsystems Approach

Cisco SCE 2000 4/8xFE Installation and Configuration Guide

OL-7826-05

8-9

•

When all LEDs come on to indicate that the system has booted successfully, the initial system
banner should be displayed on the console screen. If it is not displayed, see

Connecting the

Local Console

(on page

5-1

) to verify that the terminal is set correctly and that it is properly

connected to the console port.

•

If the banner is displayed, but the Status LED is flashing orange, indicating a warning state,
check the user log:

At the prompt, type:

more user log

If any of the following warning messages appear, turn the

SCE 2000

platform off and call

technical support.

•

"voltage problem:"

•

"fans problem"

•

"abnormal raise in interior temperature:"

If the following warning message appears, delete unneeded files from the disk.

•

“insufficient disk space:”

Troubleshooting the Power Subsystem

Check the following to help isolate a problem in the power subsystem. In the normally configured

SCE 2000

platform with redundant power supply units, it is unlikely that the device will not start

at all. However, at startup it should be verified that both power supply units are operational, and
therefore the following steps should be followed if one of the Power LEDs on the front panel
remains unlit when the

SCE 2000

platform is powered up.

Note

If the system powers off due to an environmental shutdown, wait at least one minute before manually
rebooting the system, or it will pause indefinitely.

Table

8-3 Troubleshooting

the Power Subsystem

Symptom

Possible Cause

Possible Solution

Power LED on the front
panel and LEDs on the
power supply unit are not
lit, or do not remain lit
continuously.

Power cable not fully seated at system.

Turn the power switch to the off position and
reseat the power cable in the system.

Power cable not fully seated at source.

Turn the switch to the off position and reseat
the power cable at the power source.

Power source is faulty.

Turn the switch to the off position, connect the
power cable to another power source, if
available, and turn the switch back on.

Faulty power cable.

Turn the switch to the off position, remove the
cable and replace it.

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Содержание SCE 2000 4/8xFE

Страница 1: ...sman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 782605 Text Part Number OL 7826 05 Cisco SCE 2000 4 8xFE Installation and Configuration Guide Version 3 0 5 OL 7826 05 ...

Страница 2: ...or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circ...

Страница 3: ...ion Feedback x Obtaining Technical Assistance x Cisco com x Technical Assistance Center x General Overview 1 1 The Cisco Service Control Concept 1 1 Service Control for Broadband Service Providers 1 2 Cisco Service Control Capabilities 1 2 The SCE Platform 1 3 Management and Collection 1 4 Network Management 1 5 Subscriber Management 1 5 Service Configuration Management 1 5 Data Collection 1 6 Int...

Страница 4: ...ce 4 1 Preparing to Install the SCE 2000 Platform 4 1 Tools and Parts Required 4 2 Site Requirement Guidelines 4 3 Installing the SCE 2000 Platform 4 4 Installation Precautions 4 5 Installing the SCE 2000 on a Workbench or Tabletop 4 5 Rack Mounting a SCE 2000 Platform 4 6 Attaching a Chassis Ground Connection 4 10 Power Supply Overview 4 11 LEDs 4 12 Power Supply Specifications 4 14 Removing and ...

Страница 5: ... Step 8 Configuring SNMP 5 16 Step 9 Configuring the Topology Dependent Parameters 5 19 Step 10 Completing and Saving the Configuration 5 23 Connecting the Management Interface 5 25 Cabling the Management Port 5 26 Verifying Management Interface Connectivity 5 26 Cabling the Line Ports and Completing the Installation 6 1 Connecting the line ports to the network 6 1 Cabling Diagrams 6 2 Connecting ...

Страница 6: ...he System Uptime 7 10 Rebooting and Shutting Down the SCE Platform 7 10 Rebooting the SCE Platform 7 10 Shutting Down the SCE Platform 7 11 Troubleshooting 8 1 Troubleshooting Overview 8 1 Troubleshooting Tools 8 2 CLI Commands for Troubleshooting 8 2 The User Log 8 4 Check the LEDs 8 7 Problem Solving Using a Subsystems Approach 8 8 Identifying Startup Problems 8 8 Troubleshooting the Power Subsy...

Страница 7: ...fiber cabling between cascade ports Added maximum hostname length Cisco Service Control Release Part Number Publication Date Release 3 0 OL 7826 04 February 2006 DESCRIPTION OF CHANGES Updated circuit breaker information Cisco Service Control Release Part Number Publication Date Release 3 0 OL 7826 03 December 2005 DESCRIPTION OF CHANGES Added the following new features Redundant management Mng po...

Страница 8: ...ter provides a brief introduction to Cisco Service Control Chapter 2 Introduction to the SCE Platform on page 2 1 This chapter provides a hardware overview of the SCE 2000 platform Chapter 3 Topology on page 3 1 This chapter describes the possible deployment topologies of the SCE 2000 and explains how various aspects of the topology determine the configuration of the system Chapter 4 Installation ...

Страница 9: ...vailable at the following URL International Cisco Website For initial installation and startup information refer to the SCE 2000 4 8xFE Quick Start Guide For international agency compliance safety and statutory information for wide area network WAN interfaces for the SCE 2000 platform refer to the Regulatory Compliance and Safety Information for Cisco Service Control Engine SCE For installation an...

Страница 10: ...on marks screen font Terminal sessions and information that the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font Nonprinting characters such as passwords are in angle brackets Default responses to system prompts are in square brackets An exclamation point ...

Страница 11: ... is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription OrderingDocumentation Cisco documentation is available in the following ways Registered Cisco Direct Customers can order Cisco Product documentation from the networking Products MarketPlace http www cisco com cgi bin order order_root pl Registered Cis...

Страница 12: ...d services that provides immediate open access to Cisco information and resources at any time from anywhere in the world This highly integrated Internet application is a powerful easy to use tool for doing business with Cisco Cisco com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity Through Cisco com you can find...

Страница 13: ...ter for Cisco com on page x go to http tools cisco com RPF register register do If you cannot resolve your technical issue by using the TAC online resources Cisco com registered users can open a case online by using the TAC Case Open tool at http www cisco com tac caseopen Contacting TAC by Telephone If you have a priority level 1 P1 or priority level 2 P2 problem contact TAC by telephone and imme...

Страница 14: ......

Страница 15: ...on their existing infrastructure With the power of Service Control service providers have the ability to analyze charge for and control IP network traffic at multigigabit wire line speeds The Cisco Service Control solution also gives service providers the tools they need to identify and target high margin content based services and to enable their delivery As the downturn in the telecommunications...

Страница 16: ...elivering Service Control solutions include Subscriber and application awareness Application level drilling into IP traffic for real time understanding and controlling of usage and content at the granularity of a specific subscriber Subscriber awareness The ability to map between IP flows and a specific subscriber in order to maintain the state of each subscriber transmitting traffic through the S...

Страница 17: ...nts and RISC processors to go beyond packet counting and delve deeper into the contents of network traffic Providing programmable stateful inspection of bidirectional traffic flows and mapping these flows with user ownership the SCE platforms provide real time classification of network usage This information provides the basis of the SCE platform advanced traffic control and bandwidth shaping func...

Страница 18: ...ManagementandCollection The Cisco Service Control solution includes a complete management infrastructure that provides the following management components to manage all aspects of the solution Network management Subscriber management Service Control management These management interfaces are designed to comply with common management standards and to integrate easily with existing OSS infrastructur...

Страница 19: ... according to actual subscriber placement The SM provides subscriber awareness by mapping network IDs to subscriber IDs It can obtain subscriber information using dedicated integration modules that integrate with AAA devices such as Radius or DHCP servers Subscriber information may be obtained in one of two ways Push Mode The SM pushes subscriber information to the SCE platform automatically upon ...

Страница 20: ...forwards them as Raw Data Records RDRs using a simple TCP based protocol RDR Protocol The Cisco Service Control Management Suite SCMS Collection Manager CM software implements the collection system listening in on RDRs from one or more SCE platforms and processing them on the local machine The data is then stored for analysis and reporting functions and for the collection and presentation of data ...

Страница 21: ...trol Engine SCE platform which is the hardware component of the Cisco Service Control solution is designed to support observation analysis and control of Internet IP traffic The following table summarizes model information for the SCE 2000 platform Table 2 1 SCE Platform Model Information Model number SCE 2020 4 8xFE Link Type Fast Ethernet Number of Ports 4 Number of Links 2 FrontPanel The SCE 20...

Страница 22: ...ent interface connect both ports to the LAN via a switch Console 1 RS 232 RJ 45 port for use by technicians A local terminal console using an RS 232 cable with an RJ 45 connector as provided in the SCE 2000 kit AUX 1 RS 232 RJ 45 port used by technicians FE 1 SUB NET FE 2 SUB NET 4 FastEthernet RJ 45 ports for connecting to the line and or cascading two devices CLI designation interface FastEthern...

Страница 23: ... operational but is in a warning state Red indicates that there is a problem or failure Note that Alarms are hierarchical Failure takes precedence over Warning which takes precedence over operational Bypass Continuous green indicates that the traffic bypasses the SCE 2000 through an internal electrical bypass module Single SCE 2000 topology The SCE 2000 is either in bypass or sniffing mode Cascade...

Страница 24: ...own 10 100 1000 Steady green indicates that the port is set to 100 Mbps Unlit indicates that the port is set to 10 Mbps Flashing Green indicates that the port is set to 1000 Mbps BackPanel The SCE 2000 platform back panel contains the following components Two field replaceable power supply units with ON OFF switches A field replaceable fan drawer Ground connections The rear panels of both the AC a...

Страница 25: ...for 19 rack Two crossrail supports for 19 rack with front and back posts Management cables Fast Ethernet cable for connecting to the Management port RS 232 serial cable DB 9 to RJ 45 for connecting to a local terminal Power cables Two AC power supply cords if ordered with AC input power supply units Grounding kit Grounding cable Two Hex nuts Two spring washers Documentatio n If ordered SCE 2000 ha...

Страница 26: ...SCE 2000 platforms number of links and whether inline or receive only Installation Checklist copied Site log established and background information entered Site power voltages verified Site environmental specifications verified Required passwords IP addresses device names and so on needed for initial configuration available refer to Setup Command Parameters on page 5 3 Required tools available Net...

Страница 27: ...rms The SCE 2000 supports wire speed processing of full duplex 2 Fast Ethernet streams The SCE 2000 can therefore be deployed in a multi link environment either in a single or dual SCE platform topology single SCE 2000 topology Provides increased network capacity and the ability to process both directions of a bi directional flow processing both the upstream and downstream paths of a flow even if ...

Страница 28: ... depending on the results of the monitoring functions of the SCE 2000 and the configuration of the Service Control Application for Broadband or Mobile solution In order to perform control functions the SCE 2000 must be physically installed as an inline installation and the connection mode must be inline Monitoring only The SCE 2000 monitors traffic flow but cannot control it Either an inline insta...

Страница 29: ...e network link while in parallel allowing the SCE 2000 to process the traffic for monitoring only Cutoff There is no forwarding of traffic and the physical link is forced down cutoff functionality at layer 1 Maintaining the Network Links vs Maintaining SCE 2000 Platform Functionality When a single SCE 2000 is deployed the user may decide that in case of a failure maintaining the network link is mo...

Страница 30: ...ports both single FE link and dual FE link topologies Single Link Inline Topology Typically the SCE 2000 is connected in a full duplex FE link between two devices Router BRAS etc When the SCE 2000 is installed as an inline installation it physically resides on the data link between the subscribers and the network Figure 3 1 Single SCE Platform Single Link In line Topology When configuring the SCE ...

Страница 31: ...00 The SCE 2000 therefore only receives traffic and does not transmit Figure 3 2 Single SCE Platform Single Link Receive Only Topology When configuring the SCE 2000 an external switch topology is referred to as receive only connection mode Note that in an external switch topology the SCE 2000 only enables traffic monitoring functionality Note When implementing receive only topologies with a switch...

Страница 32: ...ccur and some of the flows may be split i e the upstream packets of the flow go on one link and the downstream packets go on the other link When installed in this topology the SCE 2000 completely overcomes this phenomenon and provides its normal functionality as if asymmetrical routing were not occurring in the two links Figure 3 3 Single SCE Platform Dual Link Inline Topology This topology suppor...

Страница 33: ...henomenon and provides its normal monitoring functionality as if asymmetrical routing were not occurring in the two links This installation supports monitoring functionality only and is configured as receive only connection mode Figure 3 4 Single SCE Platform Dual Link Receive Only Topology No te When implementing receive only topologies with a switch the switch must support SPAN functionality tha...

Страница 34: ...r solution preserves the SCE 2000 functionality and the network link The two SCE 2000s are simultaneously aware of the subscriber contexts and subscriber states are constantly exchanged between them such that if the primary SCE 2000 fails the secondary can take over with minimum state loss When one SCE 2000 fails depending on the type of failure its link traffic is still bypassed to the functionin...

Страница 35: ...ng It is not applicable to receive only topologies Refer to On Failure Mode Parameter on page 3 10 Any of these parameters may be configured via either the setup command or the connection mode command Connection Mode Parameter The connection mode parameter refers directly to the physical topology in which the SCE 2000 is installed The connection mode depends on two factors Inline Receive only Inli...

Страница 36: ...ism the bypass card supports four different modes The following two modes are possible when the SCE 2000 is not operational due to platform failure or boot Bypass The external switch forwards traffic with no intervention of the control application running in the SCE 2000 platform but monitoring functions continue uninterrupted Cutoff There is no forwarding of traffic The link is forced down result...

Страница 37: ...Install the SCE 2000 Platform 4 1 Installing the SCE 2000 Platform 4 4 Power Supply Overview 4 11 Removing and Replacing a Power Supply Unit 4 14 Fan Module Overview 4 20 Replacing the Battery 4 22 PreparingtoInstalltheSCE2000Platform Before installing your SCE 2000 platform you should consider the power and cabling requirements that must be in place at your installation site the equipment you nee...

Страница 38: ... However you need the following tools and equipment to install the SCE 2000 chassis and the rack mount kit if installing the SCE 2000 platform in a rack fan modules and power supplies Number 1 and 2 Phillips screwdriver 1 4 inch flat blade screwdriver Hex Wrench Screws compatible with your rack for mounting the SCE 2000 to the rack 12 AWG or 2 5 mm copper installation wire with hex or loop connect...

Страница 39: ...y ventilated can cause system over heating In addition chassis panels made inaccessible by poor equipment placement can make system maintenance difficult Airflow Figure 4 2 Airflow Through the SCE Platform When you plan the location and layout of your equipment rack or wiring closet you need to consider how air flows though your system The SCE 2000 draws cooling air in through the intake vents on ...

Страница 40: ...gtheSCE2000Platform The SCE 2000 operates as either a tabletop or a rack mounted unit A rack mounting kit is included with the SCE 2000 when it is shipped from the factory The kit provides the hardware needed see SCE 2000 Component List to mount the SCE 2000 in either of two types of standard 19 inch equipment rack 19 inch rack with only two posts in the front Use the supporting brackets included ...

Страница 41: ... will receive adequate ventilation Do not install the SCE 2000 in an enclosed cabinet where ventilation is inadequate Provide an adequate chassis Ground earth connection for the SCE 2000 see Attaching a Chassis Ground Connection on page 4 10 for instructions InstallingtheSCE2000onaWorkbenchorTabletop You can install the SCE 2000 platform on any flat surface as long as the surface is large enough f...

Страница 42: ...wo standard types of equipment racks and the appropriate brackets for each are provided in the enclosed kit 19 rack with front rack posts the mounting kit includes two mounting brackets as illustrated below 19 rack with front and back rack posts in addition to the mounting brackets illustrated below the mounting kit includes two crossrail supports that the unit slides onto Mounting Brackets for 2 ...

Страница 43: ...is complete the following steps Step 1 Align the rack mount bracket to the side of the SCE 2000 Choose the proper bracket for your installation 2 post rack or 4 post rack as illustrated in Rack Mounting a SCE 2000 Platform on page 4 6 Step 2 Insert and tighten three screws Figure 4 4 Attaching the Mounting Brackets 4 post Figure 4 5 Attaching the Mounting Brackets 2 post Step 3 Repeat steps 1 and ...

Страница 44: ...teps Step 1 Assemble the two crossrail supports as illustrated below Use three screws for each crossrail assembly Make sure that they are oriented so that both crossrails will support the SCE 2000 when they are attached to the rack Figure 4 6 Assembling the Slider Brackets Step 2 Align the crossrail supports with the side of the rack parallel to the floor Step 3 Insert and tighten two screws to th...

Страница 45: ...he front end is closest to you and lift it carefully to place it into the rack To prevent injury avoid sudden twists or moves Step 3 Slide the SCE 2000 into the rack pushing it back until the brackets installed at the front of the SCE 2000 meet the mounting strips or posts on both sides of the rack A rack with both front and back posts will have the crossrail supports installed Slide the SCE 2000 ...

Страница 46: ...s Warning When installing the unit the chassis ground connection must always be made first and disconnected last To connect the grounding cable to the chassis grounding connector on the SCE 2000 complete the following steps Step 1 From the enclosed grounding kit remove the necessary materials the grounding cable green and yellow colored cable and pairs of hex nuts and spring washers Step 2 On the ...

Страница 47: ...ower supply is down for instance a power supply fails or a new power supply needs to be installed the SCE 2000 can continue to run properly using the other power supply Each power supply has fans that cool the power supply unit These fans also help to cool the internal components of the SCE 2000 as they direct the air flow to the outside through vents in the rear of the power supply unit The facep...

Страница 48: ...ut power supplies the IN LED iis used to monitor the voltages received by the platform from the power source If the input voltages are within normal operating ranges the green IN LED is illuminated If the input voltages are above or below normal ranges the IN LED is not illuminated On both the AC input and DC input power supplies the OK LED is used to monitor the power supply DC output voltages us...

Страница 49: ...oltage is in the required range between 11 9 and 12 1 VDC Off The output voltage is not within the required range is greater than 12 1 VDC or less than 11 9 VDC Table 4 6 Power LED on front panel Status for AC input and DC input Power Supply Units LED State Power Supply Unit Condition Continuous green Corresponding power supply unit is present and functioning normally Red Corresponding power suppl...

Страница 50: ...ating 7A at 48 VDC DC input cable 12 AWG or 2 5 mm copper installation wire with hex or loop connectors DC input circuit breaker One Fast 10A for each power supply unit Note For AC input power we recommend powering the SCE 2000 platform from a 120 VAC 15A receptacle U S 240 VAC 10A international at the power source RemovingandReplacingaPowerSupplyUnit The procedures for removing and replacing the ...

Страница 51: ...put Leads on page 4 16 Powering Down an AC Input Power Supply To power down an AC input power supply to the SCE 2000 platform complete the following steps Warning Make sure that the power supply unit is switched off before replacing it NO hot swap Note that one AC input power supply can be running when the other power supply is being removed or replaced Step 1 Place the on off switch on the AC inp...

Страница 52: ...ther power supply is being removed or replaced Step 1 Place the on off switch on the DC input power supply in the OFF position Step 2 Make sure that that power is removed from the DC circuit by turning off the circuit breaker or switch providing power to the DC input power supply Step 3 Observe that the corresponding Power LED on the front panel turns off Step 4 Remove the screw from one DC power ...

Страница 53: ... slide the module into the chassis until its faceplate is flush with the chassis rear panel Warning When inserting a power supply into the SCE 2000 platform do not use unnecessary force slamming the power supply into the chassis can damage the connectors on the rear of the power supply Step 4 Seat the power supply in the SCE 2000 platform by tightening the captive installation screw with a 1 4 inc...

Страница 54: ...Look at the IN and OK LEDs on the power supply unit and the corresponding Power LED on the front panel If the new AC input power supply unit is operating properly these LEDs will be glowing green Step 5 Ensure that the power supply is properly aligned and the installation screw is tightened This completes the steps for reconnecting the AC input power supply to the SCE 2000 platform Reconnecting DC...

Страница 55: ...mber 2 Phillips Repeat for the remaining power line input lead Figure 4 15 Connecting the DC Power Note The color coding of the DC input power supply leads depends on the color coding of the DC power source at your site Make certain the lead color coding you choose for the DC input power supply matches lead color coding used at the DC power source Note Use 12 AWG 2 5 mm copper wire only with hex o...

Страница 56: ...e 4 16 SCE Platform Fan Module When a fan failure occurs the environment monitor will send an error message to the console An SNMP trap indicating that the fan is not functioning properly is also sent Note that a fan failure is often audible RemovingandReplacingtheFanModule The following sections explain how to remove and replace a fan module in a SCE 2000 platform Removing the Fan Module on page ...

Страница 57: ... underneath the fan module for support The handle of the unit should be at the bottom Step 2 Fit the groove in the side of the new fan module into the guide in the chassis Step 3 Gently but firmly slide the module into the chassis until its faceplate is flush with the chassis rear panel Figure 4 17 Inserting the Fan Module Warning When inserting a fan module into the SCE 2000 platform do not use u...

Страница 58: ...ts main circuit board When the battery loses its charge call Cisco Technical Support to replace the battery Warning Do not attempt to replace this battery yourself Warning There is danger of explosion if the lithium battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Страница 59: ...he section Installing a Cascaded System on page 6 9 This chapter contains the following sections Connecting the Local Console 5 1 Initial System Configuration 5 3 Connecting the Management Interface 5 25 ConnectingtheLocalConsole Even if you will be managing the SCE 2000 from a remote location you must first connect the unit to a local console and configure the initial settings for the SCE 2000 to...

Страница 60: ... push on the RJ 45 connector attached to the RS 232 serial cable until you hear a click which indicates that the connector is fully inserted and secured in the receptacle Gently pull on the plug to confirm whether the plug is locked into the socket Step 2 Connect the other end of the serial cable with an attached DB 9 connector to the VT100 compatible local serial terminal Step 3 Make sure the loc...

Страница 61: ...ged The system also displays any errors that are detected in the configuration When the configuration is satisfactory you may apply and save the new configuration The following table lists all the parameters included in the initial configuration It is recommended that you obtain values for any parameters that you will configure at this time before beginning the setup Note For further information r...

Страница 62: ...rver maximum of 3 servers RDR Formatter Destination Configuration IP address IP address of the RDR formatter destination TCP port number TCP port number of the RDR formatter destination Access Control Lists Access Control List number How many ACLs will be necessary What IP addresses will be permitted denied access for each management interface You may want ACLs for the following Any IP access Teln...

Страница 63: ...f this SCE 2000 is deployed inline should the failure behavior be bypass or cutoff of the link Admin status of the SCE 2000 after abnormal boot After a reboot due to a failure should the SCE 2000 remain in a Failure status or move to operational status provided no other problem was detected Following are some general instructions regarding the setup dialog All default values appear in square brack...

Страница 64: ...To configure the initial settings complete the following steps Step 1 The current IP address is displayed To accept the displayed value press Enter To change the value type the desired value in the format x x x x and press Enter Step 2 The current subnet mask is displayed To accept the displayed value press Enter To change the value type the desired value in the format x x x x and press Enter Step...

Страница 65: ...s Enter To change the value type any desired character string and press Enter Enter hostname SCE 2000 Step3 SettingthePasswords Configure the passwords as follows Set the password for each authorization level User Admin Root Enable disable password encryption When password encryption is enabled it encrypts the previously entered passwords Note Passwords are needed for all authorization levels in o...

Страница 66: ...and press Enter Step 3 The default Root password is displayed To accept the displayed value press Enter To change the value type the desired string and press Enter Step 4 Configure password encryption By default password encryption is not enabled To disable password encryption press Enter To enable password encryption type y and press Enter EXAMPLE Following is an example of changing all passwords...

Страница 67: ... 01 CET FRI 01 July 2002 Would you like to set a new time and date no Step 4 If the time and date are correct go to step 5 If the time and date are not correct answer yes to the above question and press Enter Would you like to set a new time and date no y Confirm your response and type the new time and date This change will take effect immediately both on the system clock and calendar it will also...

Страница 68: ... Would you like to set a new time and date no y This change will take effect immediately both on the system clock and the calendar it will also set the time zone you entered Are you sure yes no y Enter new local time and date 14 35 23 19 July 2002 Time zone was successfully set The system clock and the calendar were successfully set Would you like to enter the SNTP configuration menu no y Enable S...

Страница 69: ...nother Name Server no To exit the DNS settings dialog press Enter To add another domain server type y and press Enter You are asked to enter the IP address of the next domain name server Enter Secondary DNS IP address Step 6 When IP addresses for all servers have been entered exit the dialog by pressing Enter Would you like to add another Name Server no EXAMPLE Following is a sample DNS configurat...

Страница 70: ...umber Would you like to enter the RDR formatter configuration menu no y Enter RDR formatter destination s IP address 10 1 1 230 Enter RDR formatter destination s TCP port number 33000 Step7 ConfiguringAccessControlLists ACLs The SCE 2000 can be configured with Access Control Lists ACLs which are used to permit or deny incoming connections on any of the management interfaces Note ACL 0 is a pre def...

Страница 71: ...e configured to be permitted or denied access Table 5 2 IP address Wildcard bit examples Initial IP address Wildcard bits Range 10 1 1 0 0 0 0 255 10 1 1 0 10 1 1 255 10 1 1 0 0 0 0 63 10 1 1 0 10 1 1 63 10 1 1 0 0 0 0 0 10 1 1 0 individual entry Order of Entries The order of the entries in the list is important The entries in the list are tested sequentially and the action is determined by the fi...

Страница 72: ...nd press Enter Does this entry permit access yes Step 5 Type the IP address to be added to this list and press Enter Type any and press Enter to include any IP address in the ACL Note that there is no default for this parameter Enter IP address or the word any to denote any IP address Step 6 If you entered a specific IP address enter the wildcard bits to define a range of IP addresses and press En...

Страница 73: ...eed to create two access control lists For general IP access permit access to all IP addresses For Telnet permit access to the specified IP address and deny to all others ACL 1 permit any IP address Assign to IP access ACL 2 permit access to 10 1 1 0 10 10 10 1 deny to all others Assign to Telnet access Would you like to enter the Access lists configuration menu no y Would you like to create new A...

Страница 74: ...a password to permit access to the SNMP agent on the SCE 2000 To configure SNMP parameters complete the following steps Step 1 Enter the SNMP configuration menu Would you like to enter the SNMP configuration menu no y Type y and press Enter The SNMP configuration dialog begins Step 2 Enable SNMP management Type y and press Enter Enable SNMP management no y If you choose to disable SNMP management ...

Страница 75: ...ess Enter Enter Access list number allowing access with this community string use 0 to allow all Step 8 The maximum number of SET communities is 20 To add more entries type y and press Enter Would you like to add another SNMP SET community no y Enter up to 20 SNMP SET communities as described in step 6 and step 7 When all entries have been added press Enter Would you like to add another SNMP SET c...

Страница 76: ...he name of the system administrator and press Enter Note that there is no default for this parameter Enter system administrator contact name EXAMPLE Following is a sample SNMP configuration configuring one trap manager one GET community and one SET community and enabling the authentication failure trap as well as all enterprise traps Would you like to enter the SNMP configuration menu no y Enable ...

Страница 77: ... Platform a single SCE 2000 is deployed on one or two FE links Cascade two cascaded SCE 2000s are deployed on two FE links working as a fully redundant solution Physically connected link cascade topology only In a cascade topology the user must assign an index to each of the links This index is used to identify the services per link In a single SCE platform deployment the indices of the links cann...

Страница 78: ...presentation of all the questions in the topology configuration In actual practice all questions may not be presented for a particular configuration depending on the topology deployed Study the examples that follow to understand the procedure for various topologies To configure topology dependent parameters complete the following steps Step 1 Enter the topology configuration menu Would you like to...

Страница 79: ...o specify Not Operational status after abnormal boot type 2 and press Enter Enter admin status of the SCE after abnormal boot 1 Operational 2 Not Operational Enter your choice 1 The following examples present the procedure for configuring the topology related parameters for various topologies EXAMPLE 1 Following is a sample topology configuration for a non redundant topology using an external swit...

Страница 80: ...system configuration is completed EXAMPLE 3 Following is a sample topology configuration for a secondary SCE 2000 in a redundant inline topology In this topology there are two SCE 2000s that are cascaded via the cascade FE ports ports 3 and 4 Each SCE 2000 is connected inline to both sides subscribers network of one FE link In this case the user must specify the physically connected link index lin...

Страница 81: ...llowing errors were found Warning RDR formatter destination 10 1 1 1 is not allowed in the IP access class Step 3 You are asked whether to apply and save the configuration Apply and Save this configuration yes no To apply and save the configuration type y and press Enter To abort the setup procedure without applying or saving the configuration recommended if there are errors type n and press Enter...

Страница 82: ...the setup Had there been no errors confirmation would have been requested before aborting Data collection for the system configuration is completed Would you like to view the new configuration before it is applied yes no n Found errors in the new configuration would you like to view them yes y The following errors were found Warning RDR formatter destination 10 1 1 1 is not allowed in the IP acces...

Страница 83: ... configuration before it is applied yes no Apply and Save this configuration yes no n The changes you have just entered would be discarded are you sure yes no y Setup procedure aborted no configuration changes made ConnectingtheManagementInterface The SCE platform is equipped with two RJ 45 management MNG ports These ports provide access from a remote management console to the SCE platform via a L...

Страница 84: ...onfirm whether the plug is locked into the socket If the Link LED on the SCE 2000 management port does not light try removing the cable and reinserting it firmly into the module socket To disconnect the plug from the socket press down on the raised portion on top of the plug releasing the latch You should hear an audible click indicating the latch has released Carefully pull the plug out of the so...

Страница 85: ...g program sends an echo request packet to an IP address and then awaits a reply Ping output can help you evaluate path to host reliability delays over the path and whether the host can be reached or is functioning This completes the procedures for connecting the management interfaces and for initial configuration of the SCE 2000 platform Proceed to the next chapter for a description of the procedu...

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Страница 87: ...llow the sequence of procedures outlined in the section Installing a Cascaded System on page 6 9 This chapter contains the following sections Connecting the line ports to the network 6 1 Installing a Cascaded System 6 9 Loading and Activating a Service Control Application 6 13 Connectingthelineportstothenetwork The procedures for cabling the line ports configuring the interface parameters and test...

Страница 88: ...caded Dual Link Two SCE 2000s Topology on page 6 4 Note When installing a cascaded system it is extremely important to follow the sequence of procedures outlined in the section Installing a Cascaded System on page 6 9 Single Link Inline Topology In the inline topology the SCE 2000 resides physically on the FE Fast Ethernet link between the subscribers which are usually connected through either a B...

Страница 89: ...ne for upstream and one for downstream traffic on the FE link The replicated ports should then be connected to the appropriate SCE 2000 ports Note When implementing receive only topologies with a switch the switch must support SPAN functionality that includes separation between ingress and egress traffic and multiple SPAN ports destinations Figure 6 2 Cabling Diagram for Single SCE Platform Single...

Страница 90: ...onnected to the two FE links using the FE 1 and FE 2 ports as described above For receive only topologies the SCE 2000 is connected to the external switch which should be configured with two port replication configurations one for upstream and one for downstream traffic on the FE link The replicated ports should then be connected to the SCE 2000 using the FE 1 and FE 2 ports as described above Fig...

Страница 91: ...For inline topologies the SCE 2000 is directly connected to the two FE links using the FE 1 ports on the two SCE 2000s while the FE 2 ports on both units are used as the cascade ports as described above For receive only topologies the SCE 2000 is connected to the external switch which should be configured with four port replication configurations one for upstream and one for downstream traffic for...

Страница 92: ... Dual Link Inline Topology Two Cascaded SCE Platforms ConnectingtheFELineInterfacePorts The following sections present the general procedure for cabling the FE interface ports Refer to Cabling Diagrams on page 6 2 to find the appropriate cabling diagram for the topology of your system for the specific connections required Cabling the FE Line Port Note Ports FE 3 and FE 4 currently have no software...

Страница 93: ...6 5 Cabling the FE Interface Step 2 Verify that the link LED is green If the link LED does not light try removing the network cable plug and reinserting it firmly into the module socket TestingConnectivity ExaminingLinkLEDsandCounters If the SCE 2000 platform has been powered up test now to verify that connectivity has been established on all links If the SCE 2000 platform is not powered up perfor...

Страница 94: ...nse SCE 2000 show interface FastEthernet 0 1 Auto negotiation configured Enabled Actual Status Link is on Auto negotiation Enabled Bandwidth 100000Kbps Burst size 50000bytes Auto negotiation for an inline topology may be enabled or disabled For receive only topologies using an external switch auto negotiation must be disabled To view the FastEthernet counters complete the following steps Step 1 At...

Страница 95: ...he Management Interfaces and Performing Initial System Configuration on page 5 1 Step 2 Connect both SCE 2000s to the management station See Connecting the Management Interface on page 5 25 Step 3 Connect the cascade ports The cascade ports must be connected directly in Layer 1 dark fibers not through switches See Dual Link Two SCE 2000s Topology on page 6 4 Step 4 Set topology configurations for ...

Страница 96: ...e condition Show interface linecard number connection mode Show interface linecard number physically connected links Topology Related Parameters for Redundant Topologies All four of the topology related parameters are required when configuring a redundant topology Connection mode Redundancy is achieved by cascading two SCE platforms Therefore the connection mode for both SCE platforms may be eithe...

Страница 97: ...the primary The connection mode would be the same as the first and the behavior of the SCE platform if a failure occurs is also bypass SCE 2000 config if connection mode inline cascade physically connected links link 0 priority secondary on failure bypass Link Mode The SCE platform has an internal hardware card used to maintain the links even when the SCE platform fails This hardware card has four...

Страница 98: ...re the link mode for all links SCE 2000 platforms only It is recommended that both links be configured together Use the all links option Link mode is relevant only to inline topologies It is recommended that in cascaded topologies both SCE platforms be configured for the same link mode otherwise the service will be unpredictable Sniffing can only be configured for all links therefore to configure ...

Страница 99: ...cation The SCE 2000 platform provides the basic functionalities of Service Control analysis and enforcement A Service Control solution requires that a Service Control application be loaded into the platform to take advantage of the unique SCE platform capabilities Loading and activating an application includes the following stages Downloading the application provided as an SLI file to the SCE 2000...

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Страница 101: ...tting Down the SCE Platform 7 10 StartingtheSCE2000Platform The procedures for starting the SCE 2000 platform are explained in the following sections Checking Conditions Prior to System Startup on page 7 1 Starting the System and Observing Initial Conditions on page 7 2 CheckingConditionsPriortoSystemStartup Check the following conditions before you start your SCE 2000 platform Both power supply u...

Страница 102: ...The Status LED should be a constant orange while booting After a successful boot the Status LED is flashing green Note It takes a several minutes for the SCE 2000 to boot and for the status LED to change from orange to flashing orange or flashing green Step 5 Observe the initialization process When the system boot is complete the console screen displays a script and system banner similar to the fo...

Страница 103: ...g steps Step 1 On the SCE 2000 Front panel examine that the Status LED is flashing green Step 2 To display the operation status of the system at the SCE 2000 prompt type show system operation status and press Enter A message displaying the operation status of the system appears If the system is operating in order the following message appears System Operation status is Operational EXAMPLE The foll...

Страница 104: ...emory and is effective while the SCE platform is up After reboot the SCE platform loads the startup config which includes the non default configuration as saved by the user into the running config The SCE platform provides commands for Viewing the running configuration Viewing the startup configuration After configuring the SCE platform you may query for the running configuration using the command...

Страница 105: ...terfaces Furthermore when saving the running configuration to the startup configuration from any management interface all configuration settings are saved regardless of the management interface used to set the configuration To save configuration changes complete the following steps Step 1 At the SCE 2000 prompt type show running config to view the running configuration The running configuration is...

Страница 106: ...n To remove a configuration command from the running config use the no form of the command EXAMPLE The following example illustrates how to remove all DNS settings from the running configuration SCE 2000 config no ip name server SCE 2000 config RecoveringaPreviousConfiguration When you save a new configuration the system automatically backs up the old configuration in the directory tffs0 system pr...

Страница 107: ...ary 14 2006 cli type 1 version 1 interface LineCard 0 no silent no shutdown interface FastEthernet 0 0 ip address 10 1 5 109 255 255 0 0 interface FastEthernet 0 1 interface FastEthernet 0 2 exit line vty 0 4 exit SCE 2000 copy tffs0 system prevconf config tx1 tffs0 system config txt SCE 2000 PerformingComplexConfigurations After you have installed your SCE 2000 platform hardware checked all exter...

Страница 108: ...2000 show version System version Version 3 0 0 Build 240 Build time Jan 11 2006 07 34 47 Software version is Version 2 5 2 Build 240 Hardware information is rx 0x0075 dp 0x1808 tx 0x1708 ff 0x0077 cls 0x1721 cpld 0x0025 Lic 0x0176 rev G001 Bootrom 2 1 0 L2 cache Samsung 0 5 lic type MFE optic mode MM Product S N CAT093604K3 Product ID SCE2020 4XGBE MM Version ID V01 Deviation Part number 800 26601...

Страница 109: ...ets in their network by tracing specific devices through either CLI or SNMP The user can display inventory information for a remote device via either Entity MIB see ENTITY MIB in the Cisco Service Control Engine SCE Software Configuration Guide CLI show inventory command The show inventory CLI command displays the following information Device name Description Product identifier Version identifier ...

Страница 110: ...DowntheSCEPlatform RebootingtheSCEPlatform Rebooting the SCE platform is required after installing a new firmware in order for that firmware to take effect There might be other occasions where rebooting the SCE platform is necessary Note When the SCE restarts it loads the startup configuration so all changes made in the running configuration will be lost You are advised to save the running configu...

Страница 111: ...e following steps Step 1 Connect to the serial console port The CON connector on the SCE platform front panel 9600 baud The SCE 2000 prompt appears Step 2 Type reload shutdown A confirmation message appears Step 3 Type Y to confirm the shutdown request and press Enter EXAMPLE The following example shows the commands for system shutdown SCE 2000 reload shutdown You are about to shut down the system...

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Страница 113: ...at accompanied your SCE 2000 platform before using the troubleshooting procedures in this chapter This chapter contains the following sections Troubleshooting Overview8 1 Troubleshooting Tools 8 2 Problem Solving Using a Subsystems Approach 8 8 TroubleshootingOverview This section describes the troubleshooting methods used in this chapter and describes how the SCE 2000 platform is divided into sub...

Страница 114: ...gement subsystem on page 8 11 and go to Step 4 Step 5 Link interfaces operational Go to Step 6 Refer to Troubleshooting the link interface subsystem on page 8 13 and go to Step 5 Step 6 System startup successful all interfaces operating normally TroubleshootingTools There are three tools that will help you to successfully troubleshoot your SCE 2000 installation CLI Commands for Troubleshooting on ...

Страница 115: ...figured default gateway Following is a sample output from the show ip default gateway command Default gateway 10 1 1 1 show ip route Displays the entire routing table and the destination of last resort default gateway Following is a sample output from the show ip route command gateway of last resort is 10 1 1 1 show access lists Shows all access lists or a specific access list Following is a sampl...

Страница 116: ...carded 0 Refer to The User Log on page 8 4 for an explanation of commands related to the user log TheUserLog The user log is an ASCII file that can be viewed in any editor It contains a record of system events including startup shutdown and errors You can use the Logger to view the user log to determine whether or not the system is functioning properly as well as for technical support purposes The...

Страница 117: ...lowing command From the SCE 2000 prompt type logger get user log file name target filename and press Enter The SCE 2000 prompt appears Viewing the User Log Note This command is not recommended when the user log is large Copy a large log to a file to view it see Copying the User Log on page 8 5 To view the user log From the SCE 2000 prompt type more user log and press Enter The user log appears fol...

Страница 118: ...command From the SCE 2000 prompt type show logger device user file log counters and press Enter The logger lines information appears followed by the SCE 2000 prompt To view the non volatile logger counters for both the User log file and the debug log file use the following command From the SCE 2000 prompt type show logger nv counters and press Enter The non volatile log counter information appears...

Страница 119: ... take some time ChecktheLEDs The front panel LEDS are the most immediate problem detection mechanism of the platform Refer to the following sections for information on SCE 2000 platform LEDS Front Panel LEDs SCE 2000 Operational Status on page 8 7 SCE 2000 Operational Status The following table lists the operational states of the SCE 2000 The Status LED on the SCE 2000 Front Panel reflects the cur...

Страница 120: ...figurable using CLI command Note Depending on the cause of failure the management interface and the platform configuration may or may not be active available Red ProblemSolvingUsingaSubsystemsApproach IdentifyingStartupProblems Startup problems are commonly due to the source power or to a poor cable connection When you start up the SCE 2000 platform for the first time you should observe the startu...

Страница 121: ...lly configured SCE 2000 platform with redundant power supply units it is unlikely that the device will not start at all However at startup it should be verified that both power supply units are operational and therefore the following steps should be followed if one of the Power LEDs on the front panel remains unlit when the SCE 2000 platform is powered up Note If the system powers off due to an en...

Страница 122: ...ff The output voltage is not within the required range is greater than 12 1 VDC or less than 11 9 VDC Power A B front panel Green Steady Corresponding power supply unit is present and functioning normally Red Steady Corresponding power supply unit present but malfunctioning Off Corresponding power supply unit is either not present or has failed TroubleshootingtheFirmwarePackageInstallation Check t...

Страница 123: ...t you are trying to open the correct package file Returned error is Error There are only X free bytes on device device name but Y bytes are needed for the extraction where X and Y are stated in bytes tffs0 device is full Delete old and unnecessary files and try the package extraction again TroubleshootingtheManagementSubsystem Check the following to help isolate a problem in the management subsyst...

Страница 124: ...LINK LED is lit ping to management interface fails CLI commands show ip route show ip default gateway One of the following configurations may be wrong IP address subnet mask IP default gateway See Initial System Configuration on page 5 3 Refer to IP Configuration in the Cisco Service Control Engine SCE Software Configuration Guide CLI command show access lists An ACL may be assigned that denies en...

Страница 125: ...nfiguration Guide CLI commands show access lists show line vty access class show ip access class Host is not a member of a valid access list Check reconfigure access list See Initial System Configuration on page 5 3 Refer to Access Control Lists in the Cisco Service Control Engine SCE Software Configuration Guide Telnet connection terminates automatically CLI commands show line show line vty timeo...

Страница 126: ...indicates LED problem Contact customer support CLI commands show interface FastEthernet 0 counters Check output of this command for In good unicast packet and Out unicast packet These counters should be constantly incrementing Auto negotiation may be incorrectly configured Check auto negotiation configuration in the SCE 2000 and in its peers FE link is up FE interface link LED is continuous green ...

Страница 127: ...lving Using a Subsystems Approach Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 8 15 Auto negotiation is disabled at the SCE 2000 but enabled at peer Check auto negotiation configuration in the SCE 2000 and in peer ...

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Страница 129: ...Configuring the Connection Mode 6 10 Connecting the FE Line Interface Ports 6 6 Connecting the line ports to the network 6 1 Connecting the Local Console 5 1 Connecting the Management Interface 5 25 Connecting the Management Interfaces and Performing Initial System Configuration 5 1 Connection Mode Parameter 3 9 Contacting TAC by Telephone xi Contacting TAC by Using the Cisco TAC Website xi Conven...

Страница 130: ... Power Supply Overview 4 11 Power Supply Specifications 4 14 Powering Down a DC Input Power Supply Unit and Removing the DC Input Leads 4 16 Powering Down an AC Input Power Supply 4 15 Powering Down the Power Supply Unit and Disconnecting Input Power 4 15 Preface v Preparing to Install the SCE 2000 Platform 4 1 Priority 3 10 Problem Solving Using a Subsystems Approach 8 8 R Rack Mounting a SCE 200...

Страница 131: ...l Assistance Center x Testing Connectivity Examining Link LEDs and Counters 6 7 The Cisco Service Control Concept 1 1 The Logging System 8 4 The SCE 2000 Platform 3 1 The SCE Platform 1 3 2 1 The User Log 8 4 Tools and Parts Required 4 2 Topology 3 1 Topology Considerations 3 1 Topology Related Parameters 3 8 Topology Related Parameters for Redundant Topologies 6 10 Troubleshooting 8 1 Troubleshoo...

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