Cisco NORTEL DMS-100, Инструкция к добавке

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viii Preface
viii
Describes the specifics of the Eicon Card Configuration.
Appendix A, “DMS100 Switch Datafill Example”
Provides a Datafill Example on the DMS100 Switch.
Typographic Conventions
This manual uses the following conventions:

Boldface type is used for emphasis; for example:
Real-time information is not stored in the central database.

Italic type indicates one of the following:

A newly introduced term; for example:
A skill group is a collection of agents who share similar skills.

A generic syntax item that you must replace with a specific value;
for example:
IF ( condition, true-value, false-value )

A title of a publication; for example:
For more information see the Database Schema Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted .

Sans serif type with small caps is used to represent keys on your
keyboard; for example:
Press the
S
HIFT
key to select a range of items.

An arrow (
→
) indicates an item from a pull-down menu. For example,
the Save command from the File menu is referenced as File
→
Save.
Other Publications
For more information on Unified ICM, see the following documents:

Administration Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted

Installation and Setup Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted

Configuration Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted

Scripting and Media Routing Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted
For information on Cisco Network Applications Manager (NAM), see the
following documents:

Product Description Guide for Cisco Unified ICM Hosted

Setup and Configuration Guide for Cisco Unified ICM Hosted Edition

Multiple-NAM Setup and Configuration Guide for Cisco Unified ICM
Hosted