Cisco NORTEL DMS-100, Инструкция к добавке

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Table 17: CompuCALL Events to Cisco Agent State Mapping
DMS-100 CompuCALL
State Cisco State
DV_AGENT_LOGIN AS_LOG_IN
DV_AGENT_LOGOUT AS_LOG_OUT
DV_AGENT_READY AS_AVAILABLE
DV_AGENT_NOT_READY AS_WORK_READY if Walkaway is not
specified and
AS_NOT_READY not ready if Walkaway is
specified.
DV_CALL_ANSWERED AS_TALKING
DV_SET_OFFHOOK-U AS_TALKING
DV_CALL_RELEASED AS_WORK_READY if Variable Wrap-up is
configured for this active Skill Group.
AS_ AVAILABLE if Variable Wrap-up is
not configured for this active Skill Group.
2.12.10. Dialed Numbers
Dialed numbers for the peripheral’s routing client correspond to the
Primary or Supplementary DN’s on the DMS-100 switch that are to be
Post Routed.
2.12.11. Labels
Labels for the peripheral’s routing client correspond to destinations to
which calls can be routed. Labels can be configured for any number that
can be dialed on the switch. For example, you can configure a label to a
Primary ACD DN, Supplementary ACD DN, or a Secondary DN. You can
also configure the hostCallData information in labels. The DMS-100 PG
will send the hostCallData information to the switch. The switch sends the
hostCallData information to another host application during the one call
procedure with the same CallID.
2.12.12. Peripheral Monitor Table Entries
See the section Peripheral Monitor Configuration of ACD Positions
XXXfor relevant details.
2.13. Monitoring Agent Skill Group Assignment Change
In the call center, there is a need for supervisor to reassign an ACD Agent
to another ACD group. When the Agent group reassignment happens, the
DMS100 switch will not send out any CompuCALL messages to the host