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C H A P T E R
23-1
Cisco Nexus 1000V Troubleshooting Guide, Release 5.2(1)SV3(1.1)
OL-31593-01
23
Before Contacting Technical Support
This chapter describes the steps to take before calling for technical support and includes the following
sections:
•
Cisco Support Communities, page 23-1
•
Gathering Information for Technical Support, page 23-1
•
Obtaining a File of Core Memory Information, page 23-2
•
Note
If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you
purchased support directly from Cisco, contact Cisco Technical Support at this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm
Cisco Support Communities
For additional information, visit one of the following support communities:
Cisco Support Community for Server Networking
Cisco Communities: Nexus 1000V
Gathering Information for Technical Support
At some point, you may need to contact your customer support representative or Cisco TAC for some
additional assistance. This section outlines the steps that the you should perform prior to contacting your
next level of support, so you can reduce the amount of time that you spend resolving the issue.
Note
Do not reload the module or the switch at least until you have completed
. Some logs and counters
are kept in volatile storage and will not survive a reload.
Step 1
Collect switch information and configuration before and after the issue has been resolved.
Configure your Telnet or SSH application to log the screen output to a text file. Use the
terminal length
0
CLI command and then use the
show tech-support details
CLI command.
Step 2
Capture the exact error codes you see in CLI message logs.
Содержание Nexus 1000V
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