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Cisco TelePresence System EX Series

Administrator Guide

D14726.15 EX Series Administrator Guide TC7.2, AUGUST 2014.

Remote support user

In cases where you need to diagnose problems on the video

system you can create a remote support user.

The remote support user will be granted read access to the

system and will have access to a limited set of commands

that can aid troubleshooting.

you will need assistance from Cisco Technical Assistance

Center (TAC) to acquire the password for the remote

support user.

The remote support user should only be enabled

for troubleshooting reasons when instructed by

Cisco TAC.

Navigate to: Maintenance > System Recovery: Remote Support User tab

Create remote support user

1. open a case with Cisco TAC.

2. Click

Create user

3. Copy the text in the

Token

field and

send to Cisco TAC.

4. Cisco TAC will generate a

password

The remote support user is valid for seven

days, or until it is deleted.

Delete remote support user

Click

Delete user

Содержание EX60

Страница 1: ...istrator Guide D14726 15 EX Series Administrator Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 1 Software version TC7 2 AUGUST 2014 Administrator guide Cisco TelePresence Systems EX60 and EX90 ...

Страница 2: ...Controlling your camera 19 Local layout control 20 Capturing snapshots 21 Controlling the far end camera 22 Accessing call information 23 System configuration 24 Changing system settings 25 System status 26 Managing the favorites list 27 Favorite list folders 28 Choosing a wallpaper 29 Choosing a ringtone 30 Peripherals overview 31 User administration 32 Adding a sign in banner 36 Managing the vid...

Страница 3: ...20 Cisco VCS provisioning 121 Audio outputs and microphones 122 Optimal definition profiles 123 ClearPath Packet loss resilience 124 EX90 dimensions 125 EX60 dimensions wall mounting and arm mounting 126 Factory resetting the video system 127 Factory resetting the Touch 8 control panel 128 Technical specifications 129 Supported RFCs 132 User documentation on the Cisco web site 133 Cisco contacts 1...

Страница 4: ...o TelePresence System EX Series Administrator Guide D14726 15 EX Series Administrator Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 4 Chapter 1 Introduction ...

Страница 5: ...dminister your product Quick reference guides How to use the product User guides How to use the product Knowledge base articles Video conferencing room primer General guidelines for room design and best practice Video conference room acoustics guidelines Things to do to improve the perceived audio quality Software release notes Regulatory compliance and safety information guide Legal license infor...

Страница 6: ...CS Expressway If the VCS Control or VCS Expressway goes down the endpoint will automatically re register to another VCS Control VCS Expressway Call preservation is not supported Provisioning HTTPS If the provisioning service goes down the endpoint will receive provisioning data from another provisioning service Phone book If the phone book service goes down the endpoint will automatically use anot...

Страница 7: ...co Systems Inc All rights reserved 7 System configuration changes New configurations H323 Profile 1 Encryption MinKeySize NetworkServices Medianet Metadata Peripherals Profile TouchPanels Time OlsonZone Configurations that are modified Video Input Source n Type OLD other camera PC DVD document_camera NEW other camera PC DVD document_camera whiteboard ...

Страница 8: ...uch controller with cable Handset with cable DVI D to DVI I cable recommended for optimal PC image quality VGA to DVI I cable Stereo audio cable 3 5mm Ethernet cable AC adapter and power cable EX90 rear view without rear cover Detach the rear side cover when connecting cables When finished snap on the rear cover The camera can be tilted and used as a document camera EX90 front view Touch controlle...

Страница 9: ...hen connecting cables When finished snap on the rear cover The camera can be tilted and used as a document camera EX60 front view Touch controller A handset can be attached to the Touch controller EX60 system overview The system is delivered with EX60 unit Touch controller with cable Handset with cable DVI D to DVI I cable recommended for optimal PC image quality VGA to DVI I cable Stereo audio ca...

Страница 10: ...r speaker Use the directory favorites list or call history list to call someone Call Help desk optional Standby Access your voice mail Switch Do Not Disturb mode on or off Open the Settings menu How to use the Touch controller The principal operating device for your Cisco TelePresence EX90 or EX60 system is a Touch controller The basic function of the Touch controller is illustrated below The Touc...

Страница 11: ...2 Using the web interface The Cisco TelePresence System EX90 EX60 can be configured using the Touch controller or the web interface For full access to the system settings the web interface must be used the Touch controller provides access to a limited set of parameters only The Touch controller and its use are described in the EX90 and EX60 User Guides the web interface is described in this guide ...

Страница 12: ...ning out Hover the mouse over the user name and choose Sign out from the drop down list Accessing the web interface The web interface provides full configuration access to your video conference system You can connect from a computer and administer the system remotely In this chapter you will find information how to use the web interface for system configuration and maintenance We recommend that yo...

Страница 13: ...ation This includes the default admin user A warning saying that the system password is not set is shown on screen until you set a password You can read more about passwords in the Setting passwords chapter 1 Open the Change Password dialog Hover the mouse over your the name and choose Change password in the drop down list 2 Set the new password Enter your current and new passwords as requested an...

Страница 14: ...main menu you can navigate to its related sub pages Main menu Hover the mouse over a main menu item in order to see the titles of the related sub pages Click a sub page s title to open it Click the main menu item itself if there are no sub pages Only pages that the user has access rights for are shown Click Home to return to the System Information page Call Control Maintenance Software Upgrade Bac...

Страница 15: ...shows an overview of the basic set up and status of the system This includes information like system name and product type which software version the system runs its IP address etc Also the registration status for the video networks SIP and H 323 is included as well as the number URI to use when making a call to the system Navigate to Home The system information shown in the illustration serve as ...

Страница 16: ...ne A point to point video call a call involving two parties only may be expanded to include more participants If your system supports the optional built in MultiSite feature not available for EX60 up to four participants yourself included can join the video call conference One additional participant can join on audio only Follow the same procedure to call the next conference participant as you did...

Страница 17: ...nputs of your video system Most often a PC is used as presentation source but other options may be available depending on your system setup While in a call you can share content with the far end that is the other participant s in the call If you are not in a call the content is shared locally on your display Sharing content 1 Choose a Presentation source from the drop down list 2 Click Start Prese...

Страница 18: ...features using the Call Control page Audio output selector Volume down Navigate to Call Control Call details If necessary scroll your browser to see the call details Show hide call details Choose between speaker headset and handset Volume up Microphone mute Click the information button to show details about the call Click the button again to hide the information Click the button to mute the microp...

Страница 19: ...avigate to Call Control Controlling your camera You can control the camera from the Call Control page only available for EX90 The camera controls zoom are available when the cursor is placed in the Main Source video area Live snapshots are automatically taken during this period Note that the camera controls are not available if the system is in standby mode Zoom Use and to zoom in and out ...

Страница 20: ... Call Control page The term layout is used to describe the various ways the videos from the conference participants and a presentation can appear on the screen Different types of meetings may require different layouts Change the layout Click Change layout and choose your preferred layout in the window that opens The set of layouts to choose from depends on the system configurations You may change ...

Страница 21: ...re The snapshot feature is disabled by default The feature must be enabled using the web interface Web interface Go to the Configuration tab and select System Configuration Navigate to Video AllowWebSnapshots and choose On Click Save for the change to take effect Far end snapshots while in a call While in a call snapshots of the remote participant s main camera and presentation channel far end wil...

Страница 22: ...Mode setting is switched On on the far end video system The far end camera has pan tilt or zoom functionality Only the relevant controls will appear Far end camera control indicator If this symbol is present you can control the remote participant s camera Control the remote participant s camera 1 Click the snapshot to show it in a larger window 2 Place the cursor in the image to enable the control...

Страница 23: ...coming calls Call state indicator The call state indicator is available on all pages except the Call Control page The badge indicates the number of active calls If the system is idle there is no badge Click the indicator to get more details about connected calls Call control Use these buttons to Show call details Put the call on hold Disconnect the call Incoming call notification As default a noti...

Страница 24: ...ral categories When you choose a category in the left pane all related settings appear to the right Each system setting is further described in the System settings chapter Expanding and collapsing lists Use these buttons to expand and collapse all or individual lists Searching for settings Enter as many letters as needed in the search field All settings including the value space containing these l...

Страница 25: ...ifferent user credentials In order to be sure that an administrator is able to change all system settings an administrator user must possess all user roles You can read more about user administration and user roles in the User administration chapter Drop down list Click the arrow to open the drop down list Choose the preferred value and click Save for the change to take effect Text input field Ent...

Страница 26: ...d status information Expanding and collapsing lists Use these buttons to expand and collapse all or individual lists Searching for status entries Enter as many letters as needed in the search field All entries including the value space containing these letters will be highlighted System status The system status is grouped in several categories When you choose a category in the left column the rela...

Страница 27: ...act details Click a contacts name followed by Edit contact Change the details in the form as appropriate and click Save Deleting a contact Click a contacts name followed by Edit contact Then click Delete to remove the entry from the Favorites list Adding a contact method You can store more than one contact method for each contact e g video telephone and mobile Storing a contact in a folder Choose ...

Страница 28: ...lder Click the folder name to open the folder and show its list of contacts Adding a folder Click Add folder and fill in the form that pops up Then click Save to create the folder Changing or Deleting a folder Click Edit folder and update the information in the form that pops up Then click Save to store the changes Click Delete to remove the folder and all its contacts and sub folders Confirm your...

Страница 29: ...loaded a custom wallpaper it will appear in the list Click the miniature to switch to the corresponding wallpaper Choose None if you do not want a wallpaper The chosen option is highlighted Upload a custom wallpaper Click Browse and locate your custom wallpaper image file Click Upload to save the file on the video system Supported file formats BMP GIF JPEG PNG Maximum file size 2 MByte The custom ...

Страница 30: ... ringtone can be played back from this page The ringtone will be played back on the video system itself and not through the web interface Changing ringtone Choose a ringtone from the drop down list and click Save to make it the active ringtone Playing back the ringtone Click the play button to play back the ringtone Use the stop button to end the playback Navigate to Configuration Personalization ...

Страница 31: ...tem like video inputs and outputs cameras microphones ISDN Links and Touch controllers The peripherals shown in the illustration serve as examples Your system may have different peripherals and video input output configurations Managing ISDN Link If an ISDN Link is paired to the video system it can be managed from this page How to configure and use the ISDN Link are described in the ISDN Link docu...

Страница 32: ...of several user roles The following three user roles with non overlapping rights exist ADMIN A user holding this role can create new users and change most settings The user neither can upload audit certificates nor change the security audit settings USER A user holding this role can make calls and search the phone book The user can modify a few settings e g adjusting the ringtone volume and settin...

Страница 33: ...me and Password and check the appropriate user roles check boxes As a default the user has to change the password when signing in for the first time Do not fill in the Client Certificate DN Distinguished Name field unless you want to use certificate login on HTTPS 3 Set the Status to Active to activate the user 4 Click Create User to save the changes Use the Back button to leave without making any...

Страница 34: ...nge the password on the next sign in and fill in the Client Certificate DN field if using certificate login on HTTPS 3 Click Update User to save the changes Use the Back button to leave without making any changes Changing the password Follow these steps in order to change the password 1 Click the name of an existing user to open the Editing user window 2 Enter the new password in the appropriate i...

Страница 35: ...activate a user account 1 Click the name of an existing user to open the Editing user window 2 Set the Status to Inactive 3 Click Update User to save the changes Use the Back button to leave without making any changes Deleting a user account Follow these steps in order to delete a user account 1 Click the name of an existing user to open the Editing user window 2 Click Delete user name and confirm...

Страница 36: ...a sign in banner If a system administrator wants to provide initial information to all users he can create a sign in banner The message will be shown when the user signs in to the web interface and the command line interface Adding a sign in banner Enter the message that you want to present to the user when signing in and click Save to activate the banner Navigate to Configuration Sign In Banner ...

Страница 37: ...an be used for each service at a time If authentication fails the connection will not be established Enabling and disabling certificates Use the buttons to switch a certificate on or off for the different services You can also view a certificate and delete a certificate using the corresponding buttons Contact your system administrator to obtain the following file s Certificate file format PEM Priv...

Страница 38: ...lustration to the right The list must include all CAs needed in order to verify certificates for audit logging HTTPS SIP and IEEE 802 1X connections If the server cannot be authenticated the connection will not be established The certificate and certificate issuers shown in the illustration serve as examples Your system will have other certificate s Contact your system administrator to obtain the ...

Страница 39: ...ExternalSecure audit logging mode the video system sends encrypted audit logs to an external audit server syslog server which identity must be verified by a signed certificate If the audit server cannot be authenticated the logs will not be sent Always upload the list of trusted certificate authorities before enabling secure audit logging Enable secure audit logging i Go to the System Configuratio...

Страница 40: ... If the Edge infrastructure certificate validation fails the video system will not receive the provisioning and not be registered Factory resetting the video system will not delete the list of pre installed certificates Navigate to Configuration Security Preinstalled CAs tab The certificate and certificate issuers shown in the illustration serve as examples Your system will have other certificate ...

Страница 41: ...rface are prohibited in strong security mode Setting strong security mode Read carefully about the consequences of strong security mode before you continue 1 If you want to use strong security mode click Enable strong security mode Confirm your choice in the dialog box that appears The system will restart automatically 2 Change the password when you are prompted The new password must meet the stri...

Страница 42: ... mode the following information will be lost cleared each time the system restarts System Configuration changes that have been made since the last system restart Information about calls that are placed or received since the last system restart call history Internal log files that has been made since the last system restart Changes that are made to the local contacts favorites list since the last s...

Страница 43: ...e web interface can be used to delete existing trust lists CTL and ITL that are stored on the video system Normally you will not delete the old CTL and ITL files but there are a few cases when you will need to delete them The trust lists fingerprints and an overview of the certificates in the lists are displayed on the web page This information can be useful for troubleshooting For more informatio...

Страница 44: ...for different products and installations Note that critical issues and errors are clearly marked in red color warnings are yellow Run diagnostics Click Re run diagnostics to make sure the information in the list is up to date The messages shown in the illustration serve as examples Your system may show other information Leave standby mode This button is only visible when the system is in standby m...

Страница 45: ...g file each time the system restarts If the maximum number of historical log files is reached the oldest one will be overwritten Downloading all log files Click Download logs archive and follow the instructions Use the drop down list if you want to include the call history in the archive You can choose whether to include the full call history or to make the caller callee anonymous The log files sh...

Страница 46: ...hat extended logging uses more of your video system s resources and may cause your video system to under perform You should only use extended logging mode when troubleshooting an issue Start extended logging Click Start extended logging Extended logging lasts for 10 minutes You can stop the extended logging before it times out by clicking the Stop extended logging button that appears when extended...

Страница 47: ...s Navigate to Diagnostics User Interface Screenshots If you want to delete all screenshots click Remove all To delete just one screenshot click the button for that screenshot Capture a screenshot Click Take screenshot of Touch Panel to capture a screenshot of the Touch controller The screenshot will display in the area below the buttons Note that it can take up to 30 seconds before the screenshot ...

Страница 48: ...r software version and the release key is pre installed on new systems As from TC7 0 it is no longer possible to enter a release key from the web interface Adding option keys An option key is required to activate optional functionality You may have several option keys in your system If the keys are already installed you can skip this point and continue with the software installation If you do not ...

Страница 49: ... screen or stored as a text file The text file can be loaded back onto the system thereby restoring the configuration Backing up or showing the current configuration Click Preview backup to display the current settings on screen Click Take backup to store the configuration as a text file Restoring an earlier configuration Click Browse and find the file with the configuration you want to restore Cl...

Страница 50: ...tact with Cisco technical support We strongly recommend that you backup your system s log files and configuration before you swap to the other software image Navigate to Maintenance System Recovery Backup tab and Software Recovery Swap tab 1 Revert to the previously used software version by clicking Switch to software TCx y z where x y z indicates the software version 2 Click Yes to confirm your c...

Страница 51: ...be deleted Option keys and release keys will not be affected The system restarts automatically after the reset It is using the same software image as before We strongly recommend that you backup your system s log files and configuration before you perform a factory reset It is not possible to undo a factory reset There is more information about performing a factory reset in the Factory resetting a...

Страница 52: ... of commands that can aid troubleshooting You will need assistance from Cisco Technical Assistance Center TAC to acquire the password for the remote support user The remote support user should only be enabled for troubleshooting reasons when instructed by Cisco TAC Navigate to Maintenance System Recovery Remote Support User tab Create remote support user 1 Open a case with Cisco TAC 2 Click Create...

Страница 53: ... can be shut down or restarted remotely using the web interface Restarting the system Click Restart TelePresence device to restart the system It will take a few minutes before the system is ready for use Shutting down the system Click Shutdown TelePresence device to shut down the system The system cannot be turned on again remotely you must press its power button physically to turn it on Navigate ...

Страница 54: ...yright 2010 2014 Cisco Systems Inc All rights reserved 54 Chapter 3 System settings The Cisco TelePresence System EX90 EX60 can be configured using the Touch controller or the web interface For full access to the system settings the web interface must be used the Touch controller provides access to a limited set of parameters only ...

Страница 55: ...64 Conference 1 1 DoNotDisturb Mode 64 Conference 1 1 Encryption Mode 65 Conference 1 1 FarEndControl Mode 64 Conference 1 1 FarEndControl SignalCapability 64 Conference 1 1 IncomingMultisiteCall Mode 68 Conference 1 1 MaxReceiveCallRate 65 Conference 1 1 MaxTotalReceiveCallRate 66 Conference 1 1 MaxTotalTransmitCallRate 66 Conference 1 1 MaxTransmitCallRate 65 Conference 1 1 MicUnmuteOnDisconnect...

Страница 56: ...es WelcomeText 81 NetworkServices XMLAPI Mode 81 Peripherals settings 86 Peripherals Pairing CiscoTouchPanels RemotePairing 86 Peripherals Profile TouchPanels 86 Phonebook settings 87 Phonebook Server 1 1 ID 87 Phonebook Server 1 1 Type 87 Phonebook Server 1 1 URL 87 Provisioning settings 88 Provisioning Connectivity 88 Provisioning ExternalManager Address 89 Provisioning ExternalManager Alternate...

Страница 57: ...t PresentationDefault View 109 Video Layout RemoteLayoutFamily 109 Video Layout ScaleToFrame 110 Video Layout ScaleToFrameThreshold 110 Video Layout Scaling 109 Video MainVideoSource 108 Video Monitors 112 Video OSD AutoSelectPresentationSource 112 Video OSD CallSettingsSelection 112 Video OSD EncryptionIndicator 112 Video OSD InputMethod Cyrillic 113 Video OSD InputMethod InputLanguage 113 Video ...

Страница 58: ...er Mode Set the internal loudspeaker mode Requires user role ADMIN Value space Off On Off The internal speakers are disabled On The internal speakers are enabled Example Audio InternalSpeaker Mode On Audio Microphones Mute Enabled Determine whether audio mute is allowed or not The default value is True Requires user role ADMIN Value space True InCallOnly True Muting of audio is always available In...

Страница 59: ... system is running Requires user role USER Value space 0 100 Range The value must be between 0 and 100 The values from 1 to 100 correspond to the range from 34 5 dB to 15 dB 0 5 dB steps The value 0 means that the audio is switched off Example Audio DefaultVolume 50 Audio DefaultVolumeHandset Set the default volume for the handset The volume returns to this value when you switch on or restart the ...

Страница 60: ...setting Requires user role USER Value space 0 100 Range The value goes in steps of 5 from 0 to 100 from 34 5 dB to 15 dB Value 0 Off Example Audio VolumeHeadset 70 Audio Volume Set the speaker volume This setting is obsoleted by the Audio DefaultVolume setting Requires user role USER Value space 0 100 Range The value must be between 0 and 100 The values from 1 to 100 correspond to the range from 3...

Страница 61: ...hout compensation the persons will easily appear very dark to the far end Requires user role ADMIN Value space Off On Off Turn off the camera backlight compensation On Turn on the camera backlight compensation Example Cameras Camera 1 Backlight Off Cameras Camera 1 Brightness Mode Set the camera brightness mode Requires user role ADMIN Value space Auto Manual Auto The camera brightness is automati...

Страница 62: ...may be useful in difficult lighting conditions where changes to the brightness setting does not provide satisfactory results Requires the Gamma Mode to be set to Manual Requires user role ADMIN Value space 0 7 Range Select a value from 0 to 7 Example Cameras Camera 1 Gamma Level 0 Cameras Camera 1 Whitebalance Mode Set the camera white balance mode Requires user role ADMIN Value space Auto Manual ...

Страница 63: ...protocol will use IPv6 Example Conference 1 CallProtocolIPStack Dual Conference 1 1 TelephonyPrefix Enter the prefix to be used for telephony calls Requires user role ADMIN Value space S 0 80 Format String with a maximum of 80 characters Example Conference 1 TelephonyPrefix 520 Conference 1 1 AutoAnswer Mode Set the auto answer mode Use the Conference AutoAnswer Delay setting if you want the syste...

Страница 64: ...defined by the setting Conference DoNotDisturb DefaultTimeout Example Conference 1 DoNotDisturb Mode Timed Conference 1 1 DoNotDisturb DefaultTimeout This setting determines the default duration of a Do Not Disturb session i e the period when incoming calls are rejected and registered as missed calls The session can be terminated earlier by using the user interface Touch controller or the Conferen...

Страница 65: ...ols are available the order of priority is 1 SIP 2 H323 3 H320 If the system cannot register or the call protocol is not enabled the auto selection chooses H323 H323 H323 ensures that calls are set up as H 323 calls Sip Sip ensures that calls are set up as SIP calls H320 H320 ensures that calls are set up as H 320 calls only applicable if connected to a Cisco TelePresence ISDN Link gateway Example...

Страница 66: ... is defined in the Conference MaxReceiveCallRate setting Requires user role ADMIN Value space 64 10000 Range Select a value between 64 and 10000 Example Conference 1 MaxTotalReceiveCallRate 10000 Conference 1 1 VideoBandwidth Mode Set the conference video bandwidth mode Requires user role ADMIN Value space Dynamic Static Dynamic The available transmit bandwidth for the video channels are distribut...

Страница 67: ...ed to a Cisco TelePresence Video Communication Server VCS the video system can either use its own built in MultiSite feature available only for EX90 or it can rely on the MultiWay network solution MultiWay requires that the video network includes a multipoint control unit MCU If registered to a Cisco Unified Communications Manager CUCM version 8 6 2 or newer the video system can use either the CUC...

Страница 68: ...e ADMIN Value space Allow Deny Allow You will be notified when someone calls you while you are already in a call You can accept the incoming call or not The ongoing call may be put on hold while answering the incoming call or you may merge the calls requires MultiSite or MultiWay support Deny An incoming call will be rejected if you are already in a call You will not be notified about the incoming...

Страница 69: ...ly set To see the call button tap the small icon with a question mark located to the right of the system name in the upper right corner of the Touch controller Requires user role ADMIN Value space S 0 255 Format String with a maximum of 255 characters Example FacilityService Service 1 Name FacilityService Service 1 5 Number Enter the number URI or phone number of the facility service Only Facility...

Страница 70: ...annot be used when registered to a gatekeeper In the router the following ports must be routed to the system s IP address Port 1720 Port 5555 6555 Port 2326 2487 Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address or IPv6 address Example H323 NAT Address H323 Profile 1 1 Authentication Mode Set the authenticatin mode for the H 323 profile Requires user role ADMIN Value space Of...

Страница 71: ... method which is used when establishing the Advanced Encryption Standard AES encryption key Requires user role ADMIN Value space 1024bit 2048bit 1024bit The minimum size is 1024 bit 2048bit The minimum size is 2048 bit Example H323 Profile 1 Encryption MinKeySize 1024bit H323 Profile 1 1 Gatekeeper Discovery Determine how the system shall register to a H 323 Gatekeeper Requires user role ADMIN Val...

Страница 72: ...DMIN Value space Dynamic Static Dynamic The system will allocate which ports to use when opening a TCP connection The reason for doing this is to avoid using the same ports for subsequent calls as some firewalls consider this as a sign of attack When Dynamic is selected the H 323 ports used are from 11000 to 20999 Once 20999 is reached they restart again at 11000 For RTP and RTCP media data the sy...

Страница 73: ...m EX Series Administrator Guide D14726 15 EX Series Administrator Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 73 Logging settings Logging Mode Not applicable in this version ...

Страница 74: ...e S 0 64 Format A valid IPv4 address Example Network 1 IPv4 Address 192 0 2 2 Network 1 1 IPv4 Gateway Define the IPv4 network gateway This setting is only applicable when the Network Assignment is set to Static Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address Example Network 1 IPv4 Gateway 192 0 2 1 Network 1 1 IPv4 SubnetMask Define the IPv4 network subnet mask This settin...

Страница 75: ... address of the TFTP server provisioning server automatically If this setting is Off or the DHCP server does not support option 150 the TFTP server address must be set manually using the Provisioning ExternalManager Address setting If the Network VLAN Voice Mode setting is Auto and the Cisco Discovery Protocol CDP assigns an ID to the voice VLAN then a request for option 150 will always be sent Th...

Страница 76: ...s user role ADMIN Value space 0 63 Range Select a value between 0 to 63 the higher the number the higher the priority The default value is 0 best effort Example Network 1 QoS Diffserv Audio 0 Network 1 1 QoS Diffserv Video This setting will only take effect if Network QoS Mode is set to Diffserv Define which priority Video packets should have in the IP network The packets on the presentation chann...

Страница 77: ...ue for ICMPv6 is 0 which means best effort If in doubt contact your network administrator The priority set here might be overridden when packets are leaving the network controlled by the local network administrator Requires user role ADMIN Value space 0 63 Range Select a value between 0 to 63 the higher the number the higher the priority The default value is 0 best effort Example Network 1 QoS Dif...

Страница 78: ...hen set to Off client side authentication is not used only server side On When set to On the client video system will perform a mutual authentication TLS handshake with the server Example Network 1 IEEE8021X UseClientCertificate Off Network 1 1 IEEE8021X Identity The 802 1X Identity is the user name needed for 802 1X authentication Requires user role ADMIN Value space S 0 64 Format String with a m...

Страница 79: ...ap Protected Extensible Authentication Protocol mode Authenticates LAN clients without the need for client certificates Developed by Microsoft Cisco and RSA Security Requires user role ADMIN Value space Off On Off The EAP PEAP protocol is disabled On The EAP PEAP protocol is enabled default Example Network 1 IEEE8021X Eap Peap On Network 1 1 MTU Set the Ethernet MTU Maximum Transmission Unit Requi...

Страница 80: ... Auto automatically if you have Cisco UCM Cisco Unified Communications Manager as provisioning infrastructure Requires user role ADMIN Value space Auto Manual Off Auto The Cisco Discovery Protocol CDP if available assigns an id to the voice VLAN If CDP is not available VLAN is not enabled Manual The VLAN ID is set manually using the Network VLAN Voice VlanId setting If CDP is available the manuall...

Страница 81: ... enabled Example NetworkServices HTTP Mode On NetworkServices SIP Mode Determine whether the system should be able to place and receive SIP calls or not Requires user role ADMIN Value space Off On Off Disable the possibility to place and receive SIP calls On Enable the possibility to place and receive SIP calls default Example NetworkServices SIP Mode On NetworkServices Telnet Mode Telnet is a net...

Страница 82: ... pages that are returned by the web server Requires user role ADMIN Value space Off On Off The HTTPS protocol is disabled On The HTTPS protocol is enabled Example NetworkServices HTTPS Mode On NetworkServices HTTPS VerifyServerCertificate When the video system connects to an external HTTPS server like a phone book server or an external manager this server will present a certificate to the video sy...

Страница 83: ...does not provide the system with a NTP server address the system will use the static defined NTP server address specified by the user Off The system will not use an NTP server Manual The system will always use the static defined NTP server address specified by the user Example NetworkServices NTP Mode Auto NetworkServices NTP Address Enter the NTP Address to define the network time protocol server...

Страница 84: ...P System Location Requires user role ADMIN Value space S 0 50 Format String with a maximum of 50 characters Example NetworkServices SNMP SystemLocation NetworkServices SSH Mode SSH or Secure Shell protocol can provide secure encrypted communication between the codec and your local computer Requires user role ADMIN Value space Off On Off The SSH protocol is disabled On The SSH protocol is enabled E...

Страница 85: ...s non secure not encrypted best effort encrypted if all participants support encryption otherwise not encrypted and secure always encrypted Requires user role ADMIN Value space Off BestEffort Off The video system does not allow encryption and therefore cannot participate in a secure CTMS meeting encrypted When participating in a best effort CTMS meeting the meeting will be downgraded to non secure...

Страница 86: ...rals Profile TouchPanels Set the number of touch panels that are expected to be connected to the video system This information is used by the video system s diagnostics service If the number of connected touch panels does not match this setting the diagnostics service will report it as an inconsistency Note that only one Cisco Touch controller is supported in this version Requires user role ADMIN ...

Страница 87: ...located on the Cisco TelePresence Video Communication Server TMS Select TMS if the phonebook is located on the Cisco TelePresence Management Suite server Callway Select Callway if the phonebook is to be provided by the WebEx TelePresence subscription service formerly called CallWay Contact your WebEx TelePresence provider for more information CUCM Select CUCM if the phonebook is located on the Cis...

Страница 88: ...by the video system TMS The video system will be configured using TMS Cisco TelePresence Management System VCS The video system will be configured using VCS Cisco TelePresence Video Communication Server Callway The video system will be configured using the WebEx TelePresence subscription service formerly named Callway CUCM The video system will be configured using CUCM Cisco Unified Communications...

Страница 89: ...CUCM If the main CUCM is not available the endpoint will be provisioned by the alternate CUCM When the main CUCM is available again the endpoint will be provisioned by this CUCM Requires user role ADMIN Value space S 0 64 Format A valid IPv4 address IPv6 address or DNS name Example Provisioning ExternalManager AlternateAddress Provisioning ExternalManager Protocol Determine whether to use secure m...

Страница 90: ...cation setting NOTE Restart the system for any change to this setting to take effect Requires user role ADMIN Value space 1024 65438 Range Select a value from 1024 to 65438 Example RTP Ports Range Start 2326 RTP Ports Range Stop Specify the last RTP port in the range Also see the H323 Profile 1 1 PortAllocation setting NOTE Restart the system for any change to this setting to take effect Requires ...

Страница 91: ...Halt conditions are A network breach no physical link no syslog server running or incorrect address or port to the syslog server TLS authentication failed if in use local backup re spooling log full Ignore The system will continue its normal operation and rotate internal logs when full When the connection is restored it will again send its audit logs to the syslog server Example Security Audit OnE...

Страница 92: ...successful login Requires user role ADMIN Value space Off On On Show information about the last session Off Do not show information about the last session Example Security Session ShowLastLogon Off Security Session InactivityTimeout Determine how long the system will accept inactivity from the user before he is automatically logged out Requires user role ADMIN Value space 0 10000 Range Select a va...

Страница 93: ...lPort Mode On SerialPort BaudRate Specify the baud rate data transmission rate bits per second for the serial port The default value is 38400 Other connection parameters for the serial port are Data bits 8 Parity None Stop bits 1 Flow control None Requires user role ADMIN Value space 9600 19200 38400 57600 115200 Range Select a baud rate from the baud rates listed bps Example SerialPort BaudRate 3...

Страница 94: ...ple SIP ListenPort On SIP PreferredIPMedia Define the preferred IP version for sending and receiving media audio video data Only applicable when both Network IPStack and Conference CallProtocolIPStack are set to Dual and the network does not have a mechanism for choosing the preferred IP version Requires user role ADMIN Value space IPv4 IPv6 IPv4 The preferred IP version for media is IPv4 IPv6 The...

Страница 95: ...ndidate Host SIP Profile 1 1 Turn DiscoverMode Set the discover mode to enable disable the application to search for available Turn servers in DNS Before making calls the system will test if port allocation is possible Requires user role ADMIN Value space Off On Off Set to Off to disable discovery mode On When set to On the system will search for available Turn servers in DNS and before making cal...

Страница 96: ...e SIP Profile 1 1 Authentication 1 1 Password This is the password part of the credentials used to authenticate towards the SIP proxy Requires user role ADMIN Value space S 0 128 Format String with a maximum of 128 characters Example SIP Profile 1 Authentication 1 Password SIP Profile 1 1 DefaultTransport Select the transport protocol to be used over the LAN Requires user role ADMIN Value space TC...

Страница 97: ...d Example SIP Profile 1 Proxy 1 Discovery Manual SIP Profile 1 1 Type Enables SIP extensions and special behavior for a vendor or provider NOTE The SIP types Alcatel Avaya Microsoft and Nortel are no longer supported from software version TC6 3 Requires user role ADMIN Value space Standard Cisco Standard Use this when registering to standard SIP Proxy tested with Cisco TelePresence VCS and Broadso...

Страница 98: ...uires user role ADMIN Value space Off On Off The system will not enter standby mode On Enter standby mode when the Standby Delay has timed out Requires the Standby Delay to be set to an appropriate value Example Standby Control On Standby Delay Define how long in minutes the system shall be in idle mode before it goes into standby mode Requires the Standby Control to be enabled Requires user role ...

Страница 99: ...erface Requires user role ADMIN Value space Off On Off Disable logging On Enable logging Example SystemUnit CallLogging Mode On SystemUnit ContactInfo Type Choose which type of contact information to show in the status field in the upper left corner of the Touch controller Requires user role ADMIN Value space Auto None IPv4 IPv6 H323Id E164Alias H320Number SipUri SystemName DisplayName Auto Show t...

Страница 100: ...rmat to 24 hours 12H Set the time format to 12 hours AM PM Example Time TimeFormat 24H Time DateFormat Set the date format Requires user role USER Value space DD_MM_YY MM_DD_YY YY_MM_DD DD_MM_YY The date January 30th 2010 will be displayed 30 01 10 MM_DD_YY The date January 30th 2010 will be displayed 01 30 10 YY_MM_DD The date January 30th 2010 will be displayed 10 01 30 Example Time DateFormat D...

Страница 101: ...ca Port_of_Spain America Porto_Acre America Porto_Velho America Puerto_Rico America Rainy_River America Rankin_Inlet America Recife America Regina America Resolute America Rio_Branco America Rosario America Santa_Isabel America Santarem America Santiago America Santo_Domingo America Sao_Paulo America Scoresbysund America Shiprock America Sitka America St_Barthelemy America St_Johns America St_Kitt...

Страница 102: ...jalein Libya MET MST MST7MDT Mexico BajaNorte Mexico BajaSur Mexico General NZ NZ CHAT Navajo PRC PST8PDT Pacific Apia Pacific Auckland Pacific Chatham Pacific Chuuk Pacific Easter Pacific Efate Pacific Enderbury Pacific Fakaofo Pacific Fiji Pacific Funafuti Pacific Galapagos Pacific Gambier Pacific Guadalcanal Pacific Guam Pacific Honolulu Pacific Johnston Pacific Kiritimati Pacific Kosrae Pacifi...

Страница 103: ...tory and history will appear as default on the Touch controller MeetingList The list of scheduled meetings will appear as default on the Touch controller DialPad The dial pad will appear as default on the Touch controller Example UserInterface TouchPanel DefaultPanel LastUsed UserInterface UserPreferences Some user preferences ringtone volume language date and time etc can be made available from t...

Страница 104: ...etermines for how long self view is shown before it is automatically switched off Requires user role ADMIN Value space 1 60 Range Choose for how long self view remains on The valid range is between 1 and 60 seconds Example Video CamCtrlPip CallSetup Duration 10 Video ControlPanel Brightness Set the brightness level for the Touch controller Requires user role ADMIN Value space 0 100 Range Select a ...

Страница 105: ...ce Requires user role ADMIN Value space Auto Full Limited Auto RGB quantization range is automatically selected based on the RGB Quantization Range bits Q0 Q1 in the AVI infoframe If no AVI infoframe is available RGB quantization range is selected based on video format according to CEA 861 E Full Full quantization range The R G B quantization range includes all code values 0 255 This is defined in...

Страница 106: ... is Hidden EX90 The values for Source 1 and Source 2 are fixed to Automatic The default value for Source 3 camera is Hidden Requires user role ADMIN Value space Manual Automatic OnConnect Hidden Manual In manual mode the contents of the input source will not be presented on the screen until you select it Use the Touch controller to choose which input source to present Automatic In automatic mode t...

Страница 107: ... the resolution for a given call rate Some typical resolutions used for different optimal definition profiles call rates and transmit frame rates are shown in the table below It is assumed that dual video is not used The resolution must be supported by both the calling and called systems Use the Video Input Source OptimalDefinition Threshold60fps setting to decide when to use the 60 fps frame rate...

Страница 108: ...esolution and vice versa The Quality setting specifies whether to give priority to high frame rate or to high resolution for a given source Priority is always given to high frame rate for the video system s internal camera therefore Quality is fixed to Motion for Input Source 3 on EX90 and Input Source 2 on EX60 Requires user role ADMIN Value space Motion Sharpness Motion Gives the highest possibl...

Страница 109: ...imized Default The presentation is a part of the layout Minimized The presentation starts up in PIP mode Maximized The presentation starts up in full screen mode Example Video Layout PresentationDefault View Default Video Layout RemoteLayoutFamily Select which video layout family to be used for the remote participants Requires user role ADMIN Value space Auto FullScreen Equal PresentationSmallSpea...

Страница 110: ...ut see the Video Layout LocalLayoutFamily setting The setting takes effect from the next call onwards if changed during a call it will have no effect on the current call Requires user role ADMIN Value space Current UpperLeft UpperCenter UpperRight CenterLeft CenterRight LowerLeft LowerRight Current The position of the active speaker PiP will be kept unchanged when leaving a call UpperLeft The acti...

Страница 111: ...eenMode Current Video SelfviewDefault PIPPosition Determine the position on screen of the small self view picture in picture PiP after a call The setting only takes effect when self view is switched on see the Video SelfviewDefault Mode setting and fullscreen view is switched off see the Video SelfviewDefault FullscreenMode setting Requires user role ADMIN Value space Current UpperLeft UpperCenter...

Страница 112: ...s is a locked padlock and the icon for non encrypted calls is a crossed out locked padlock Requires user role ADMIN Value space Auto AlwaysOn AlwaysOff Auto If the Conference Encryption Mode setting is set to BestEffort and the call is encrypted the encryption indicator is shown during the first seconds of a call If the Conference Encryption Mode setting is set to BestEffort and the call is non en...

Страница 113: ...ll apply VerticalOffset 0 for the center display Vertical Offset 1 for the lower display The default values for the different outputs are Video Output HDMI 1 Location HorizontalOffset 1 VerticalOffset 0 Requires user role ADMIN Value space 100 100 Range The value must be between 100 and 100 Example Video Output HDMI 1 Location HorizontalOffset 1 Video Output HDMI 1 Location VerticalOffset NOTE App...

Страница 114: ...self wakes up from standby The monitor connected to the HDMI output must be CEC compatible and CEC must be configured on the monitor for this to happen Note that the different manufacturers uses different marketing names for CEC for example Anynet Samsung Aquos Link Sharp BRAVIA Sync Sony HDMI CEC Hitachi Kuro Link Pioneer CE Link and Regza Link Toshiba RIHD Onkyo HDAVI Control EZ Sync VIERA Link ...

Страница 115: ...efresh rate is 60 Hz 1366_768_60 The resolution is 1366 x 768 and the refresh rate is 60 Hz 1600_1200_60 The resolution is 1600 x 1200 and the refresh rate is 60 Hz 1680_1050_60 The resolution is 1680 x 1050 and the refresh rate is 60 Hz 1920_1200_60 The resolution is 1920 x 1200 and the refresh rate is 60 Hz Example Video Output HDMI 1 Resolution Auto Video Output LCD 2 1 Resolution NOTE EX90 has...

Страница 116: ... main video stream and presentation on the internal monitor For EX90 the presentation may be shown on a second monitor connected to the HDMI output see the Video Output HDMI 1 MonitorRole setting Video WallPaper Select a background image wallpaper for the video screen when idle A corresponding background image will be applied to the Touch controller You may upload a custom wallpaper to the video s...

Страница 117: ...tor Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 117 Experimental settings The Experimental settings are for testing only and should not be used unless agreed with Cisco These settings are not documented and WILL change in later releases ...

Страница 118: ...lePresence System EX Series Administrator Guide D14726 15 EX Series Administrator Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 118 Chapter 4 Setting passwords ...

Страница 119: ...er name and password 2 Go to the Configuration tab and select User Administration 3 Choose the appropriate user from the list 4 Enter a new password and PIN code 5 Click Save Setting the system password The system password protects the video system You have to sign in to be able to use the web interface and to get access to the Administrator settings from a Touch 8 controller The admin user The vi...

Страница 120: ...EX Series Administrator Guide TC7 2 AUGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 120 Appendices The appendices section provides you with additional information that you may find useful as an system administrator for the EX60 EX90 ...

Страница 121: ...file 1 1 URI can be automatically provisioned to the video system The settings are described in the System settings chapter in this guide Examples showing either the default value or an example value are included Downloading the provisioning configuration template You can download the templates here http www cisco com c en us support collaboration endpoints telepresence system ex series products r...

Страница 122: ...tead Handset The handset is automatically selected when you lift it off the hook Only the microphone in the handset is enabled Neither the internal microphone nor an external microphone can be used Headset wired Connect the headset to the headset output at the rear of the system If the headset has an in built microphone connect it to the microphone input If the headset comes without a microphone e...

Страница 123: ...e threshold The video input quality settings must be set to Motion for the optimal definition settings to take any effect With the video input quality set to Sharpness the endpoint will transmit the highest resolution possible regardless of frame rate Go to System Configuration on the web interface and navigate to Video Input Source 1 n Quality to set the video quality parameter to Motion You can ...

Страница 124: ...et loss resilience ClearPath introduces advanced packet loss resilience mechanisms that increase the experienced quality when you use your video system in an error prone environment We recommend that you keep ClearPath enabled on your video system Go to System Configuration on the web interface Navigate to Conference 1 PacketLossResilience Mode Choose Off to disable ClearPath and On to enable Clea...

Страница 125: ...UGUST 2014 www cisco com Copyright 2010 2014 Cisco Systems Inc All rights reserved 125 EX90 dimensions The illustration shows the EX90 dimensions 505 567 A A 171 87 5 254 SECTION A A LAN PC LAN USB Input Device HDMI In DVI in PC Audio in PC Power HDMI Out All dimensions are in mm EX90 weight 11kg 24 2lb ...

Страница 126: ...ucts will easily fit with the EX60 100 5 15 35 6 140 7 111 2 Cross Section WALL OR ARM MOUNTING The EX60 can be attached to a variety of 100mm x 100mm VESA compatible wall mounts and arms Special consideration of the mounting pattern location its surrounding dimensions and potential obstructions on the EX60 should be taken when choosing a mounting solution Not all VESA compatible products will mou...

Страница 127: ...ed to the system will be deleted This includes but is not limited to custom backgrounds certificates and the favorites list My contacts The previous inactive software image will be deleted Release keys and option keys will not be affected The system restarts automatically after the reset It is using the same software image as before User interface Touch 1 Tap gently on the Touch screen if the unit...

Страница 128: ...re cleared and the configuration and pairing information are lost Touch 8 restarts after the reset and receives a new configuration automatically from the video system It is not possible to undo a factory reset 1 Locate the New message indicator and Mute buttons The New message indicator is a bit hard to see but it is the button with the exclamation mark on it 2 Press and hold the New message indi...

Страница 129: ...h LED backlight Resolution 1920 1080 16 9 Contrast ratio 1000 1 Viewing angle 170 Response time 5 ms Brightness 225 cd m2 CAMERA Cisco TelePresence PrecisionHD design Resolutions 1080p30 and 720p60 Auto focus Integrated privacy shutter Document camera mode Multicoated all glass optics 1 3 in 2 1 megapixel CMOS sensor EX90 Horizontal field of view 45 65 Vertical field of view 40 27 Focus distance 0...

Страница 130: ...w448p 704 576 30 fps 4CIF 1024 576 30 fps w576p 640 480 30 fps VGA 800 600 30 fps SVGA 1024 768 30 fps XGA 1280 1024 30 fps SXGA 1280 720 30 fps 720p30 1280 768 30 fps WXGA 1920 1080 30 fps 1080p30 1440 900 30 fps WXGA 1472 1080 30 fps SXGA 1680 1050 30 fps WSXGA 1600 1200 30 fps UXGA 512 288 60 fps w288p60 768 448 60 fps w448p60 1024 576 60 fps w576p60 1280 720 60 fps 720p60 Only EX90 1920 1200 2...

Страница 131: ...ent Suite Local directory 200 numbers Received calls with date and time Placed calls with date and time Missed calls with date and time MTBF PRODUCT RELIABILITY MTBF The predicted reliability is expressed in the expected random Mean Time Between Failures MTBF for the electronic components based on the Power On Hours Power On Hours POH 69 000 hours Useful Life Cycle 6 years ISO 9001 certificate is ...

Страница 132: ...escription Protocol SDP Alternative Network Address Types ANAT Semantics in the Session Initiation Protocol SIP RFC 4145 TCP Based Media Transport in the SDP RFC 4235 An INVITE Initiated Dialog Event Package for the Session Initiation Protocol SIP RFC 4566 SDP Session Description Protocol RFC 4568 SDP Security Descriptions for Media Streams RFC 4574 The Session Description Protocol SDP Label Attri...

Страница 133: ...uments are organized in the following categories Installation guides Install and Upgrade Install and Upgrade Guides Getting started guide Install and Upgrade Install and Upgrade Guides Maintain and Operate Maintain and Operate Guides Administrator guides Maintain and Operate Maintain and Operate Guides User guides and Quick reference guides Maintain and Operate End User Guides Knowledge base artic...

Страница 134: ...DING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVE...

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