Common Troubleshooting Issues
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There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the telephone company has removed the previous telephone service
from your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
