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Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
Chapter 6 Troubleshooting Cisco MeetingPlace Express
About Accessing the System
Accessing the System after Uploading the Wrong SSL Certificate or Key
To have SSL work with the Cisco MeetingPlace Express application, you must upload SSL certificates
and enable SSL. See the
Administrator’s Configuration and Maintenance Guide for
Cisco MeetingPlace Express Release 1.1
for information about doing this. However, if you enter the
wrong certificate or private key name and enable SSL, you cannot access the
Cisco MeetingPlace Express application and you are locked out. Follow these steps to access the
application:
Procedure
Step 1
Open a web browser and navigate to
http://<localhostname>:8080
, where
localhostname
is your local
hostname.
The Cisco MeetingPlace Express application opens.
Step 2
Log in to Cisco MeetingPlace Express.
Step 3
At the top of the page, click
Administration
.
Step 4
On the left side of the page:
a.
Click
Certificate Management
.
b.
Click
Disable SSL
.
Step 5
Disable SSL by clicking
Disable SSL
.
Step 6
Restart the Cisco MeetingPlace Express system by clicking
Restart Now
.
This updates the web conferencing configuration files and after the system restarts you should be able
to correctly access the Cisco MeetingPlace Express application.
Open a web browser and navigate to
http://<localhostname>
, where
localhostname
is your local
hostname.
Step 7
Log in to Cisco MeetingPlace Express.
Step 8
At the top of the page, click
Administration
.
Step 9
On the left side of the page:
a.
Click
Certificate Management
.
b.
Click
Enable SSL
.
Step 10
Enter the correct certificate or private key names.
Step 11
Click
Upload Certificates
.
Step 12
The system displays a dialog box stating that this will restart the server and to only proceed if you are
sure. Click
OK
to upload the certificates, update the configuration, and restart the server.
If your system still does not enable SSL, the system may have overwritten the private keys that were
created on the system during the initial Certificate Signing Request (CSR) generation. (This can happen
if you generated new CSRs.) In this situation, the recovery steps are as follows:
Procedure
Step 1
Log in to Cisco MeetingPlace Express.
