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Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
Chapter 6 Troubleshooting Cisco MeetingPlace Express
About Common Telephone Errors
Step 5
At the CLI, enter the following:
eventlog -b<mmddhhmm> -e<mmddhhmm>
For the start time (the -b value), enter a time shortly before the call failed. For the stop time (the -e value),
enter a time shortly after the call failed.
Step 6
Check for a “far end disconnect event.” If you see this, the disconnect may have been initiated outside
of the Cisco MeetingPlace Express system. Check for errors on the devices between the phone and the
Cisco MeetingPlace Express system.
Step 7
If you do not see a “far end disconnect event,” the Cisco MeetingPlace Express system hung up on you
first. Review the trace log to try to determine why the system hung up on you.
Step 8
If your system uses Cisco CallManager contact the Cisco CallManager network administrator to get a
call session trace indicating why Cisco CallManager sent the disconnect event to you.
Fixing Dead Air During Calls
If you think that your call has been disconnected, but your phone still shows that the call is active, follow
these steps:
Procedure
Step 1
If you are in a meeting, enter
#21
to hear a roll call of all meeting participants.
Do you hear anything?
•
If yes, you have at least one-way audio (that is, you can hear but not speak).
•
If you do not hear anything, either there is no audio either way or Cisco MeetingPlace Express
cannot detect your DTMF keypresses.
Step 2
Provide this information to your network administrator and try to get a call session trace from
Cisco CallManager.
Fixing Dropped Packets
If you determine that packets are being dropped (as determined by RTCP statistics) or delivered with
errors and then dropped at the endpoints, consider changing the following call configuration parameters:
Procedure
Step 1
Log in to Cisco MeetingPlace Express.
Step 2
At the top of the page, click
Administration
.
Step 3
On the left side of the page:
a.
Click
System Configuration
.
b.
Click
Call Configuration
.
c.
Click
Audio Parameters
.
