Cisco AMP Threat Grid Appliance Setup and Configuration Guide
INTRODUCTION
4
once (after November 14th, 2015), in order for your license to be accepted. The connection does not need
to be ongoing or active at the time of the license validation.
Required:
The Dirty network needs to be up in order for this step to work.
Figure 1 - OpAdmin Start a Live Support Session
Support Servers
Establishing a support session requires that the TG appliance reach the following servers:
•
support-snapshots.threatgrid.com
•
rash.threatgrid.com
Both servers should be allowed by the firewall during an active support session.
Support Snapshots
A support snapshot is basically a snapshot of the running system, which contains logs, ps
output, etc., to
help Support staff troubleshoot any issues.
1.
Verify that SSH is specified for Support Snapshot services.
2.
From the
Support
menu, select
Support Snapshots
.
3.
Take the snapshot.
