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Advanced Call Handling
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP)
25
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
Tips
•
Pressing
PickUp
and
GPickUp
connects you to the call that has been ringing for the longest time.
•
Pressing
OPickUp
connects you to the call in the pickup group with the highest priority.
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
1.
Do one of the following:
•
If the
PickUp
softkey is available, press it.
•
If the
PickUp
softkey is not available, go off-hook
to display it, then press
PickUp
.
If your phone supports auto-pickup, you are now
connected to the call.
2.
If the call rings, press
Answer
to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1.
Do one of the following:
•
If the
GPickUp
softkey is available, press it.
•
If the
GPickUp
softkey is not available, go
off-hook to display it, then press
GPickUp
.
2.
Enter the group pickup code.
If your phone supports auto-pickup, you are now
connected to the call.
3.
If the call rings, press
Answer
to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1.
Do one of the following:
•
If the
OPickUp
softkey is available, press it.
•
If the
OPickUp
softkey is not available, go
off-hook to display it, then press
OPickUp
.
If your phone supports auto-pickup, you are now
connected to the call.
2.
If the call rings, press
Answer
to connect to the call.
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