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Set a Disposition Code While on a Call Center Call

Trace a Call

Escalate a Call to a Supervisor

Contacts

C H A P T E R 3

Search for a Contact in the All Directories Screen

Corporate Directory

Broadsoft Directory

Search for a Contact in Your BroadSoft Directory

Edit Your Contact Type in Your BroadSoft Directory

Edit Your BroadSoft Directory Name

Edit the Server Name of Your BroadSoft Directory

Edit Credentials of Your BroadSoft Directory

Edit Your BroadSoft Directory Password

LDAP Directory

Edit Credentials of Your LDAP Directory

Search for a Contact in Your LDAP Directory

Personal Address Book

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Search for a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Reverse Name Lookup for Incoming and Outgoing Calls

Recent Calls

C H A P T E R 4

Recent Calls List

View Your Recent Calls

View Calls Logs from BroadWorks XSI Server

Return a Recent Call

Clear the Recent Calls List

Create a Contact from a Recents Record

Delete a Call Record

Cisco IP Conference Phone 7832 Multiplatform Phone User Guide

Contents

Содержание 7832

Страница 1: ...platform Phone User Guide First Published 2017 08 14 Last Modified 2020 08 17 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Страница 2: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compressio...

Страница 3: ...r Firmware Release 11 1 2 6 Phone Setup 6 Ways to Provide Power to Your Conference Phone 7 Connect to the Network 7 Onboard Your Phone with Activation Code 7 Auto Provision Your Phone with Short Activation Code 7 User Authentication Control 8 Sign into Your Extension from Another Phone Extension Mobility 8 Sign in to a Phone as a Guest 9 Sign Out of a Phone as a Guest 9 Set the Profile Rule on the...

Страница 4: ...rk Status 20 View the Phone Status 21 View the Status Messages on the Phone 21 View the Line Status 21 View 802 1X Transaction Status 22 View the Reboot History 22 Report All Phone Issues 22 Identify Phone Issues with a URL in the Phone Web Page 23 Lost Phone Connectivity 23 Get More Information When Your Phone Displays a Provisioning Failure Message 23 Cisco One Year Limited Hardware Warranty Ter...

Страница 5: ...All with Feature Activation Code Synchronization 32 Transfer Calls 33 Transfer a Call to Another Person 33 Consult Before You Complete a Transfer 33 Conference Calls and Meetings 34 Add Another Person to a Call 34 Record a Call 34 Instant Message and Presence Contacts 35 Presence 35 Make a Call to an IM and Presence Contact 35 Change Your Presence State 36 Page a Group of Phones Multicast Paging 3...

Страница 6: ...ry 47 Search for a Contact in Your LDAP Directory 48 Personal Address Book 49 Add a New Contact to Your Personal Address Book 49 Add a New Contact to Your Personal Address Book with Phone Web Page 50 Search for a Contact in Your Personal Address Book 50 Call a Contact in Your Personal Address Book 50 Edit a Contact in Your Personal Address Book 51 Remove a Contact from Your Personal Address Book 5...

Страница 7: ...ard Calls from Your Phone 62 Turn on Do Not Disturb from the Phone Screen 63 Turn on DND from the Phone Web Page 64 Block an Anonymous Call 64 Block Caller ID 64 Secure a Call 65 Set Up an Auto Answer Page 65 Set Up Voicemail 66 Change the Time Format 66 Change the Date Format 66 Configure the Screen Saver with the Phone Web Interface 67 Change the Screen Saver 68 Add a Logo as a Phone Background ...

Страница 8: ...ion 75 CE Marking 75 Compliance Statements for Canada 75 Compliance Statements for New Zealand 75 Permit to Connect PTC General Warning 75 Compliance Information for Brazil 76 Compliance Information for Japan 76 FCC Compliance Statements 76 FCC Part 15 19 Statement 76 FCC Part 15 21 Statement 76 FCC RF Radiation Exposure Statement 76 FCC Receivers and Class B Digital Statement 76 Cisco Product Sec...

Страница 9: ...Numbers on page 10 Cisco IP Phone 7832 Buttons and Hardware on page 11 Energy Savings on page 14 Additional Help and Information on page 14 The Cisco IP Conference Phone 7832 The phone has sensitive microphones with 360 degree coverage This coverage lets users speak in a normal voice and be heard clearly from up to 7 feet 2 1 m away The phone also features technology that resists interference from...

Страница 10: ...nally because the Cisco IP Phone is a network device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones You can also obtain statistics about an active call or firmware versions on the phone Feature Support This document describes all the features that the device supports Howe...

Страница 11: ...n reverse name lookup with local directory Phone Settings Overview on page 61 Added the overview description for the phone settings Search for a Contact in the All Directories Screen on page 41 Add a New Contact to Your Personal Address Book on page 49 Add a New Contact to Your Personal Address Book with Phone Web Page on page 50 Call a Contact in Your Personal Address Book on page 50 Edit a Conta...

Страница 12: ...Page on page 50 Search for a Contact in Your Personal Address Book on page 50 Call a Contact in Your Personal Address Book on page 50 Edit a Contact in Your Personal Address Book on page 51 Remove a Contact from Your Personal Address Book on page 51 Updated the tasks for the directory enhancement feature Forward Calls from Your Phone on page 62 Updated the task on how to forward a call from a phon...

Страница 13: ...sk to support display UDI feature on phone screen Get More Information When Your Phone Displays a Provisioning Failure Message on page 23 Added a task to support Serviceability Enhancement Messages for Provisioning Failure New and Changed for Firmware Release 11 2 3 SR1 New or Changed Sections Revisions Onboard Your Phone with Activation Code on page 7 Added a new task about getting your phone onb...

Страница 14: ...ation for a non selected line Block Caller ID on page 64 Updated the topic to support XSI caller ID blocking Set up the Profile Account on page 70 Added a new topic to support username and password collection on HTTP authentication challenge Change the Ringtone on page 61 Updated the menu navigation for ringtone setting to support audio equalizers to customize audio for handset and headset acousti...

Страница 15: ... have an activation code contact your administrator Before you begin Your administrator provides you with a 16 digit activation code in the form xxxx xxxx xxxx xxxx Procedure Step 1 Enter your activation code in the field that is provided on the Welcome screen You don t need to input the hyphen character when entering the code Step 2 Press Continue The phone completes the onboarding process automa...

Страница 16: ...rd and sign in to access the menu Sign into Your Extension from Another Phone Extension Mobility If extension mobility is configured you can sign into a different phone in your network and have it act the same as your phone After you sign in the phone adopts your personal directory number Before you begin Your administrator configures provisioning authority Procedure Step 1 Press Sign in Step 2 En...

Страница 17: ...put and select Input num for numeric entry Step 3 Press Save An administrator can set up a phone to make emergency calls Whenever you sign in as a guest to a registered phone the phone transfers a request to obtain the location of the phone The location is sent to the emergency services when you make an emergency call Note Sign Out of a Phone as a Guest Procedure Step 1 Press Guest Out Step 2 Pres...

Страница 18: ...at person Speed dial You assign a ringtone to a specific line Ringtone You add a contact to your personal directory with phone web page Personal directory contact Speed Dial Numbers When you dial a number on your phone you enter a series of digits When you set up a speed dial number the speed dial number must contain all the digits you need to make the call For example if you need to dial 9 to get...

Страница 19: ... Example To set up a speed dial number to call a person at a specific extension and if you need an authorization code and billing code consider the following requirements You need to dial 9 for an outside line You want to call 5556543 You need to input the authorization code 1234 You need to input the billing code 9876 You must wait for 4 seconds After the call connects you must dial the extension...

Страница 20: ...lect button 4 Adjust the speakerphone volume off hook and the ringer volume on hook When you change the volume the LED bar lights white to show the volume change Volume button 5 Phone Keypad Characters The phone keypad allows you to enter letters numbers and special characters You press the Two 2 to Nine 9 keys to get the letters and numbers You use the One 1 Zero 0 Asterisk and Pound keys for spe...

Страница 21: ...tkey indicates more softkey functions are available Conference Phone Screen The phone screen shows information about your phone such as directory number active call status and softkeys The screen is made up of three sections the header row the middle section and the footer row At the top of the screen is the header row The header row displays the current date and time and the phone number 1 The mi...

Страница 22: ... have questions about the functions available on your phone contact your administrator The Cisco website https www cisco com contains more information about the phones and call control systems For quick start guides and end user guides in English follow this link https www cisco com c en us support collaboration endpoints ip phone 7800 series multiplatform firmware products user guide list html Fo...

Страница 23: ...eries products user guide list html Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization You can find more information about Cisco and its commitment to accessibility at this URL http www cisco com go accessibility Hearing Impaired Accessibility Features Your conference phone comes with standard accessibility features that requi...

Страница 24: ...he ringtone Adjust the volume level for the phone ring When not in a call press Volume to raise or lower the volume When you adjust the volume the LED bar lights white to show the volume increase or decrease Your administrator can also change your settings Adjustable ringtone pitch and volume 3 Vision Impaired and Blind Accessibility Features Your phone comes with standard accessibility features t...

Страница 25: ... 3 Provide access to special functions The LCD displays the functions Softkeys These are buttons just below the LCD 4 Use the Navigation bar to move up and down in the phone LCD The Select button is in the center of the Navigation bar Navigation cluster includes the Navigation bar and the Select button The Navigation cluster is located to the right of the keypad 5 Allows you to use existing or fam...

Страница 26: ...Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions There are third party applications such as real time captioning on Cisco IP Phones Text Telephones for the Deaf TDD TTY Real Time Text RTT hearing voice carry over HCO VCO audible caller ID inline amplifiers for handsets for louder call sound busy lights audio visu...

Страница 27: ...o IP Phone Serial number Serial number of the Cisco IP Phone MAC address Hardware address of the Cisco IP Phone Software version Version number of the Cisco IP Phone firmware Hardware version Version number of the Cisco IP Phone hardware VID Version ID of the Cisco IP Phone Certificate Status of the client certificate which authenticates the Cisco IP Phone for use in the ITSP network This field in...

Страница 28: ...Press Back View the Network Status Procedure Step 1 Press Settings Step 2 Select Status Network Status You can view the following information Network type Indicates the type of Local Area Netwrok LAN connection that the phone uses Network status Indicates if the phone is connected to a network IPv4 status IP address of the phone You can see information on IP address Addressing type IP status Subne...

Страница 29: ...e phone View the Status Messages on the Phone Procedure Step 1 Press Settings Step 2 Select Status Status messages You can view a log of the various phone statuses since provisioning was last done Status messages reflect UTC time and are not affected by the timezone settings on the phone Note Step 3 Press Back View the Line Status Procedure Step 1 Press Settings Step 2 Select Status Phone status L...

Страница 30: ...can use the Problem Reporting Tool PRT to collect and send phone logs and to report problems to your administrator Procedure Step 1 Press Settings Step 2 Select Status Report problem Step 3 Enter the date that you experienced the problem in the Date of problem field The current date appears in this field by default Step 4 Enter the time that you experienced the problem in the Time of problem field...

Страница 31: ... http Phone IP admin ping 192 168 1 1 Lost Phone Connectivity Sometimes your phone loses its connection to the phone network When this connection is lost your phone displays a message If you are on an active call when the connection is lost the call continues But you don t have access to all normal phone features because some functions require information from the call control system For example y...

Страница 32: ... you access you can also view the messages on the phone web page On the phone web page go to Info Download Status Provisioning Status Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is avail...

Страница 33: ...n page 36 Call Center Features on page 37 Make Calls Your phone works just like a regular phone But we make it easier for you to make calls Make a Call Use your phone just like any other phone to make a call Procedure Enter a number and press Call Make an Emergency Call Use your phone to make an emergency call similar to any other call When you dial the emergency number your emergency services get...

Страница 34: ...call record from the Placed calls list and press Call You can also access the Placed calls list from Information and settings Recents Placed calls Speed Dial Speed Dial allows you to press a button enter a preset code or select a phone screen item to place a call You can configure the speed dial from the phone screen and also from the phone web page You can edit delete and validate a speed dial co...

Страница 35: ...hold star for at least 1 second The plus sign is displayed as the first digit in the phone number Step 2 Enter the phone number Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company When a lock icon is displayed on your phone during a call your ...

Страница 36: ...ecline a call by performing one of the following actions Press Decline If you have multiple incoming calls highlight the incoming call and press Decline Silence an Incoming Call You can silence an incoming call when you are busy and don t want to be disturbed The phone stops ringing but you get a visual alert and can answer the phone call Before you begin Your administrator configures the Ignore s...

Страница 37: ...nother number such as your voicemail if it is set up When DND is turned on Do not disturb is displayed in the top bar of the phone screen When a line key has both feature key sync and DND enabled the DND icon is displayed next to the line key label Before you begin Your administrator enables the DND Clr DND softkey on your phone Procedure Step 1 Press DND to turn on DND If the DND softkey is graye...

Страница 38: ... Calls Put a Call on Hold You can put an active call on hold and then resume the call when you re ready Procedure Step 1 Press Hold Step 2 To resume a call from hold press Resume Answer a Call Left on Hold for Too Long Your phone is configured to provide cues that let you know when you have left a call on hold for too long Flashing LED bar Visual notification on the phone screen Ringing notificati...

Страница 39: ... when the line is busy Forward no answer Forward an incoming call to a target phone number when the call isn t answered Verify that your calls are forwarded by looking for the call forwarding icon in the line label or on the middle top of the phone screen Procedure Step 1 Press Forward Step 2 Select one of the following call forwarding services Forward all Forward busy Forward no answer Step 3 Do ...

Страница 40: ...nistrator disables the feature key synchronization FKS and XSI sync for call forwarding on your phone you can enter the value as number of seconds after which call needs to be forwarded If your administrator enables feature key synchronization FKS or XSI sync for call forwarding on your phone you can enter the value as number of rings after which call needs to be forwarded The call forwarding sett...

Страница 41: ...ortunity to talk privately with the other person before you remove yourself from the call If you don t want to talk transfer the call before the other person answers You can also swap between both callers to consult with them individually before you remove yourself from the call Procedure Step 1 From a call that is not on hold press Transfer Step 2 Enter the other person s phone number and press C...

Страница 42: ...ep 2 Enter the phone number for the party you want to add and press Call Step 3 Press Conference again Record a Call When you re on an active call you can record it You might hear a notification tone as you record the call During a recording you see different recording icons on the Calls screen The icon depends on the recording state Table 5 Recording Icons Meaning Icon Recording in progress Recor...

Страница 43: ...e the phone sends status information to the UC One Communicator Presence Your company may use the UC One Communicator service and integrate it with the phone You can use this service to display the status of your contacts On the phone your status is displayed on the status line of the phone You see one of the following Available Away Do Not Disturb Offline For more information on the UC One Commun...

Страница 44: ... presence from the list Available You can take a call Away You have stepped away from the phone for a short time Do not disturb You don t want to take a call Offline You are not available to take calls Typically you use this presence when you leave the phone for long periods of time Page a Group of Phones Multicast Paging Your administrator can configure your phone as a part of a paging group In a...

Страница 45: ... boots up status is changed to Registered from Unregistered or Registration failed or registration destination ip address is changed due to failover fallback or DNS response is changed The ACD initial status can be obtained from the server Sign In as a Call Center Agent When you re ready to start your work as a call center agent you sign into the phone and set your status Your administrator can se...

Страница 46: ...ls will not ring on your phone Procedure Step 1 Press Agt status Step 2 Highlight the Unavailable status Step 3 Press Select Step 4 Press Agt status Step 5 Highlight the Available status Step 6 Press Select Step 7 Highlight the Wrap up status Step 8 Press Select Accept a Call Center Call When you sign into the phone as a call center agent and your phone status is set to available your phone are re...

Страница 47: ...ustomer call or after you set your status to Wrap up after a call Disposition codes are quick labels that you apply to call records to describe a call It is an easy way to label calls and keep track of customer contact history so that no details about the call are missed Before you begin Your administrator enables your phone to add a disposition code Procedure Step 1 Press Disp code Step 2 Press O...

Страница 48: ...lation on your phone Procedure Step 1 From an active call press Emergency Step 2 In the Emergency Escalation window click OK You can enter preferred emergency escalation number or you can leave it empty if you do not have any supervisor preference You will not see any emergency escalation number Cisco IP Conference Phone 7832 Multiplatform Phone User Guide 40 Calls Escalate a Call to a Supervisor ...

Страница 49: ...onal address book and Bluetooth paired phone If your target contact is not in the displayed directories you can perform a manual search in the screen The search scope covers the following directories if enabled Personal address book BroadSoft directory including the following subdirectories Enterprise Group Personal Enterprise Common Group Common LDAP directory The manual search operation tries to...

Страница 50: ...results show both full and partial name matches By default up to 50 records of the contacts display in the phone Your administrator can set up the maximum number of the contacts Step 5 Optional To view a contact s details highlight the contact in the search results and press Details Step 6 Optional To add a contact to the personal address book on the phone follow these steps a While viewing the co...

Страница 51: ...oft Directory Before you begin Your administrator enables the BroadSoft XSI services Your administrator enables the BroadSoft directories and sets up the directories properly Your administrator enables the Browse Mode for the directories When this mode is enabled a preload operation will start automatically to retrieve all the contacts from the directory Procedure Step 1 Press Contacts Step 2 Pres...

Страница 52: ...dure Step 1 Press Contacts Step 2 Press Category if it displays on the phone Otherwise skip the step Step 3 Highlight the BroadSoft directory Step 4 Press Option Step 5 Select Edit settings Step 6 Select the Type field You can select Enterprise Group Personal Enterprise Common or Group Common as your BroadSoft Directory contact type Step 7 Press Save to apply the change Edit Your BroadSoft Directo...

Страница 53: ...nistrator disables the directory individual mode the phone only displays BroadSoft directory When your administrator enables the directory individual mode the phone displays all enabled directories with default or customized names The default names are Enterprise Group Personal Enterprise Common Group Common Only the directory that is enabled by your administrator can display in the Directories sc...

Страница 54: ...abled by your administrator can display in the Directories screen Note Procedure Step 1 Press Contacts Step 2 Press Category if it displays on the phone Otherwise skip the step Step 3 Do one of the following actions Highlight the BroadSoft directory Highlight one of the configured directories Step 4 Press Option Step 5 Select Edit Settings Step 6 Optional Set the Authentication type to Login crede...

Страница 55: ...hone can save the user credentials for the host users or guest users These users normally sign in to the phone through the Flexible Seating or the Extension Mobility feature Edit Credentials of Your LDAP Directory When you access the LDAP directory on the phone you might be prompted to enter your user credentials You can edit the credentials in advance to bypass the sign in procedure You can also ...

Страница 56: ...y By default the directory name is Corporate directory LDAP Step 4 Optional If prompted sign in with your user credentials The phone prompts one of the following credentials to access the LDAP directory Client DN and Password Username and Password For more information contact your administrator If the local cache on the phone contains the user credentials you skip the user sign in procedure automa...

Страница 57: ...e Press Save Step 4 To add a contact from the BroadSoft directory LDAP directory or Bluetooth synchronized contacts to your personal address book a Select the BroadSoft directory the LDAP directory or the Bluetooth paired device b Search for a contact that you want to add c Highlight the contact d Press Option and then select Add contact e Enter a name and at least one phone number f Optional Sele...

Страница 58: ...ble the personal directory feature on the phone Otherwise the Personal address book menu doesn t display Procedure Step 1 Press Contacts Step 2 Press Category if it displays Otherwise skip the step Step 3 Select Personal address book Step 4 Select Option Search Step 5 Enter the address entry to search for The matched contacts will display on the phone You can only search by name case insensitive S...

Страница 59: ...cts Step 2 Press Category if it displays on the phone Otherwise skip the step Step 3 Select Personal address book and search for an entry Step 4 Highlight the entry you want to change Step 5 Press Edit Step 6 Modify the entry information Step 7 Press Save Related Topics Search for a Contact in Your Personal Address Book on page 50 Remove a Contact from Your Personal Address Book Before you begin Y...

Страница 60: ...verse name lookup needs a valid LDAP Directory or XML Directory configuration The reverse name lookup searches the phone s external directories When a search succeeds the name is placed in the call session and in the call history For simultaneous multiple phone calls reverse name lookup searches for a name to match the first call number When the second call connects or is placed on hold reverse na...

Страница 61: ...o see who s called you recently Each line has missed call badging You can view the number of missed calls per line on the phone screen The maximum missed call badge is 99 When you view either the All calls or Missed calls list on the phone screen for a particular line the missed call badge for the selected line gets cleared The missed call badge and the actual number of missed calls may be differe...

Страница 62: ...lookup against local personal directory when the user navigates the BroadWorks call log on the phone Before you begin Your administrator adds the Display recents from menu on your phone Procedure Step 1 Press Settings Step 2 Select Recents Step 3 Select Display recents from and choose one of the options Server Displays call logs stored on and transferred from the server Phone Displays call logs st...

Страница 63: ...all Clear the Recent Calls List Procedure Step 1 Press Settings Step 2 Select Recents Step 3 Select a list that you want to delete All Calls Missed Calls Received Calls Placed Calls Display recents from Step 4 Press Option and select Delete all Step 5 Press OK Create a Contact from a Recents Record Procedure Step 1 Display a Recents record Step 2 Press Option Step 3 Press Add contact Cisco IP Conf...

Страница 64: ...ight the individual record or call group that you want to delete Step 5 Press Option Step 6 Select Delete entry Step 7 Press OK Delete All Call Records You can delete all call history records on your phone Procedure Step 1 Press Settings Step 2 Select Recents Step 3 Select All calls Step 4 Press Option and select Delete all Step 5 Press OK Cisco IP Conference Phone 7832 Multiplatform Phone User Gu...

Страница 65: ...he softkey to access the voicemail system When you aren t at your desk you can call your voicemail system to access your voicemail Your administrator can give you the voicemail system phone number Because each voicemail system is different we can t tell you how to use your voicemail system For information about your voicemail commands see the voicemail system user documentation or contact your adm...

Страница 66: ...cedure Step 1 Press Messages Step 2 Follow the voice prompts Access Audio Voicemail Depending upon how your administrator has set up your phone you can retrieve your personal voicemail without viewing a list of messages This option is useful if you prefer a list of voicemail messages but you occasionally access your messages without the visual prompts Procedure Step 1 In the screen press the Audio...

Страница 67: ...or in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail Missed Call LED Turn Off Criteria LED Status After Event Event Starting State User interacts with the phone LED On There is no active call and a call is missed or a call is on hold and the call is missed No Voicemail No Missed Call User calls the voicemail to retrieve a message LED On Voicemai...

Страница 68: ...Status After Event Event Starting State LED Off No event No Voicemail No Missed Call Cisco IP Conference Phone 7832 Multiplatform Phone User Guide 60 Voicemail Phone Behavior with Voicemail and Missed Call Configuration Setting ...

Страница 69: ...mat on page 66 Configure the Screen Saver with the Phone Web Interface on page 67 Change the Screen Saver on page 68 Add a Logo as a Phone Background on page 68 Change Wallpaper from the Phone Page on page 69 Set Language on page 69 Set Password on page 70 Set up the Profile Account on page 70 Add Multiple Locations for a BroadWorks XSI User on page 71 Phone Settings Overview Your administrator ca...

Страница 70: ... from Your Phone You can set up your phone to forward incoming calls Before you begin Your administrator must enable the call forwarding services Procedure Step 1 Press Settings Step 2 Select User preferences Call preferences Call forwarding to access the Call forward settings screen You can also press the Forward softkey on the phone home screen to access the Call forward settings screen Step 3 S...

Страница 71: ...tings screen select any of the call forwarding service b Select Forward all number Forward busy number or Fwd no answer number based on the call forwarding service that you selected then press the Contacts softkey c Search for a contact For more information see Search for a Contact in the All Directories Screen on page 41 d Press Call to assign the target phone number You can find that the target ...

Страница 72: ...ock an incoming call that does not have caller information Procedure Step 1 Press Settings Step 2 Select User preferences Call preferences Block anonymous call Step 3 Select On if you want to block the call that does not have caller information or select Off to allow the call Step 4 Press Set to save the setting Block Caller ID You can block your caller identification to prevent your name and phon...

Страница 73: ...n encrypt calls to protect them from eavesdroppers You can set up the secure call feature on all outbound calls or for a specific call Procedure Step 1 Press Settings Step 2 Select User preferences Call preferences Secure call Step 3 Select On to enable secure call feature or select Off to disable the secure call feature Step 4 Press Set to save the setting Set Up an Auto Answer Page Procedure Ste...

Страница 74: ...set daylight savings select Device administration Date Time Daylight savings Select On to turn on the daylight savings and select Off to turn it off Step 3 Optional Select Device administration Date Time Time zone Step 4 Select a time format and press Set to apply the changes Change the Date Format You can change the date format that you want to see on your phone screen Procedure Step 1 Press Sett...

Страница 75: ... logo image in the Logo URL field Screen Saver Type Amount of idle time before screen saver displays Enter the number of seconds of idle time to elapse before the screen saver starts Default 300 Screen Saver Wait URL locating the png file to display on the phone screen background If you select picture as as screensaver type this image displays as a screensaver on the phone screen When you enter an...

Страница 76: ...ays a logo as the phone screensaver This image is added in the Logo URL field of the pone web page Trigger interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh interval Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures Step 5 Press Set Add a Logo as a Phone Background To add a logo...

Страница 77: ...hone web page you can select Logo as your phone background option The logo that you add in the Logo URL is used as the wallpaper Do not exceed a maximum length of 255 characters for the Logo URL or Picture Download URL Caution The logo display area is the center of the phone screen The logo display area size of the phone is 128x128 pixels If original logo size does not fit display area the logo sc...

Страница 78: ...you missed the Profile account setup screen you can also access it from the phone menu or the Setup softkey if available If the phone fails to sign in contact your administrator Before you begin Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials Procedure Step 1 Press Settings Step 2 Select Device administration Profile a...

Страница 79: ...e extension Procedure Step 1 Press Settings Step 2 Select User preferences Call preferences Step 3 Select Anywhere Step 4 Optional Select a line if BroadWorks Anywhere is configured on multiple lines Step 5 Add contact number and name in the Locations screen Maximum length of a name that you can enter is 25 You can also keep the Name field empty Maximum length of a number that you can enter is 20 ...

Страница 80: ...Cisco IP Conference Phone 7832 Multiplatform Phone User Guide 72 Settings Add Multiple Locations for a BroadWorks XSI User ...

Страница 81: ... devices that are shielded against unwanted radio frequency RF and audio frequency AF signals External devices include headsets cables and connectors Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases we recommend that you take one or more of these actions Move the external device aw...

Страница 82: ...s of Network Congestion Anything that degrades network performance can affect phone audio and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack UL Warning The LAN Ethernet cable or o...

Страница 83: ...doit pas causer d interférence et 2 ce périphérique doit supporter les interférences y compris celles susceptibles d entraîner un fonctionnement non souhaitable de l appareil La protection des communications ne peut pas être assurée lors de l utilisation de ce téléphone Le présent produit est conforme aux spécifications techniques applicables d Innovation Sciences et Développement économique Canad...

Страница 84: ...ful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Part 15 21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set ...

Страница 85: ...xport transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this prod...

Страница 86: ...Cisco IP Conference Phone 7832 Multiplatform Phone User Guide 78 Product Safety and Security Important Online Information ...

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