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8-3

Cisco 1800 Series Routers (Modular) Hardware Installation Guide

OL-5876-03

Chapter 8 Troubleshooting Cisco 1800 Series Routers (Modular)

Problem Solving

Environmental Reporting Features

If the router is operating at an abnormally high temperature, consider the following causes:

•

Fan failure

•

Air conditioner failure in the room

•

Air blockage to cooling vents

Take steps to correct the problem. See the

“Site Environment” section on page 3-4

.

Troubleshooting Cables, Connections, and Interface Cards

Network problems can be caused by cables, cable connections, or interface cards, or by external devices
such as a modem, transceiver, hub, wall jack, WAN interface, or terminal. Check for the following
symptoms to help isolate the problem.

•

Card is not recognized by the router.

–

Make sure that the card is firmly seated in its slot.

–

Check the LEDs on the card. Each card has its own set of LEDs.

–

Make sure that you have a version of Cisco IOS software that supports the card.

•

Card is recognized, but interface ports do not initialize.

–

Make sure that the card is firmly seated in its slot.

–

Check external cable connections.

–

Make sure that you have a version of Cisco IOS software that supports the card. Check the
software requirements for the affected card, which can be found in the configuration note for
the card.

•

Router does not boot properly, or constantly or intermittently reboots.

–

Make sure that the card is firmly seated in its slot.

–

Check the router chassis or software.

•

Router boots, but the console screen is frozen.

–

Check the external console connection.

–

Verify that the parameters for your terminal are set as follows:

(a) The same data rate as configured for the router (9600 baud is the default)

(b) 8 data bits

(c) 1 stop bit

(d) No parity generated or checked

•

Router powers on and boots only when a particular card is removed.

–

Check the card. See the

“Cisco One-Year Limited Hardware Warranty Terms” section on

page 1-14

and the

“Obtaining Documentation and Submitting a Service Request” section on

page 15

of the

“Introduction to Cisco 1800 Series Routers (Modular) Hardware

Documentation”

document for warranty and customer service contact information.

•

Router powers on and boots only when a particular cable is disconnected.

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Содержание 1841 - 3G Bundle Router

Страница 1: ...s Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco 1800 Series Integrated Services Routers Modular Hardware Installation Guide Text Part Number OL 5876 03 ...

Страница 2: ...ay be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using ...

Страница 3: ...er Location 2 3 Cisco Product Identification Tool 2 3 Interfaces 2 3 Interfaces on the Cisco 1841 Router 2 4 Interfaces on the Cisco 1861 Integrated Services Router 2 4 Removable and Interchangeable Modules 2 5 Memory 2 5 LED Indicators 2 6 Chassis Ventilation 2 7 Real Time Clock 2 7 Chassis Security 2 8 Chassis Views 2 8 Interface Numbering 2 9 Interface Numbering on the 1861 Integrated Services ...

Страница 4: ...sis Grounding 4 6 Wall Mounting the Chassis 4 6 Wall Mounting the Cisco 1841 Router 4 6 Wall Mounting the Cisco 1861 Integrated Services Router 4 8 Rack Mounting the Cisco 1861 Integrated Services Router 4 9 Installing the Chassis Ground Connection 4 11 Installing the Chassis Ground Connection on the Cisco 1841 Router 4 11 Installing the Chassis Ground Connection on the Cisco 1861 Integrated Servi...

Страница 5: ... 7 2 Verifying the LED Indicators on the 1841 Router 7 4 Verifying the LED Indicators on the 1861 Integrated Services Router 7 4 Verifying the Hardware Configuration 7 5 Initial Configuration of the Router 7 5 Initial Configuration 7 5 Cisco Router and Security Device Manager 7 6 Verifying the Initial Configuration 7 6 Completing the Configuration 7 6 Powering up the Cisco 1861 Integrated Services...

Страница 6: ...ar 10 1 Preventing Electrostatic Discharge Damage 10 1 Replacing CompactFlash Memory Cards 10 1 Removing a CompactFlash Memory Card 10 2 Installing a CompactFlash Memory Card 10 2 Using the Compact Flash Guard 10 2 C H A P T E R 11 Installing and Upgrading Internal Modules in Cisco 1800 Series Routers Modular 11 1 Safety Warnings 11 1 Modules Internal to the Cisco 1841 Router 11 2 Opening the Chas...

Страница 7: ... This documentation explains how to install maintain and troubleshoot your router hardware Although this documentation provides minimum software configuration information it is not comprehensive For detailed software configuration information see Cisco 1800 series software configuration documentation and the Cisco IOS configuration guide and command reference publications These publications are av...

Страница 8: ...bles needed to install your Cisco 1841 router and Cisco 1861 ISR Chassis Installation Procedures for Cisco 1800 Series Routers Modular Describes how to install your Cisco 1841 router on a desktop and how to mount your Cisco 1861 ISR on a wall or in a rack Cable Connection Procedures for Cisco 1800 Series Routers Modular Describes how to connect your Cisco 1841 router and your Cisco 1861 ISR to a p...

Страница 9: ...omething that could result in equipment damage or loss of data Safety Warnings Safety warnings appear throughout this publication in procedures that if performed incorrectly may harm you A warning symbol precedes each warning statement To see translations of the warnings that appear in this publication see Regulatory Compliance and Safety Information for Cisco 1840 Routers Table 1 2 Document Conve...

Страница 10: ...ust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee ...

Страница 11: ...INSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan føre til skade på person Før du begynner å arbeide med noe av utstyret må du være oppmerksom på farene forbundet med elektriske kretser og kjenne til standardprosedyrer for å forhindre ulykker Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enhet...

Страница 12: ...na varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPAR...

Страница 13: ...o de prevenção de acidentes Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom...

Страница 14: ...1 12 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 1 Introduction to Cisco 1800 Series Routers Modular Hardware Documentation Safety Warnings ...

Страница 15: ...Cisco 1800 series router includes extensive features and functionality For information that is beyond the scope of this document or for additional information see Table 1 3 Timesaver Make sure that you have access to the documents listed in Table 1 3 Some of these documents are available in print and all are available on Cisco com To order printed documents see the Obtaining Documentation and Subm...

Страница 16: ...ed Warranty and Software License page from the Information Packet appears b Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com You can also contact the Cisco service and support website for assis...

Страница 17: ...y invoke case sensitivity or search forward and backward is also available To search a PDF document in Adobe Reader use the basic Find toolbar Ctrl F or the Full Reader Search window Shift Ctrl F Use the Find toolbar to find words or phrases within a specific document Use the Full Reader Search window to search multiple PDF files simultaneously and to change case sensitivity and other options Adob...

Страница 18: ...co 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 1 Introduction to Cisco 1800 Series Routers Modular Hardware Documentation Obtaining Documentation and Submitting a Service Request ...

Страница 19: ...Cisco 1800 series ISR family is a unified communications solution for small to medium sized businesses and enterprise small branch offices that provides voice data voice mail automated attendant video and security capabilities while integrating with existing desktop applications such as calendar e mail and customer relationship management CRM programs and with built in security It has the followin...

Страница 20: ...ections Hardware Features page 2 2 Chassis Views page 2 8 Interface Numbering page 2 9 Interface Numbering on the 1861 Integrated Services Router page 2 10 Specifications page 2 11 Regulatory Compliance page 2 11 Hardware Features This section describes the basic features of Cisco 1800 series routers It contains the following Product Serial Number Location page 2 3 1 WAN slot 3 Expansion switch po...

Страница 21: ...detailed illustrations and descriptions showing where to locate serial number labels on Cisco products It includes the following features Search option allows browsing for models using a tree structured product hierarchy Search field on the final results page makes it easier to look up multiple products End of sale products are clearly identified in results lists The tool streamlines the process o...

Страница 22: ...interfaces along with the values for these interfaces in the preconfigured router software configuration Note In Table 2 1 all slots ports are numbered right to left unless otherwise noted Table 2 1 Cisco 1861 Integrated Services Router Interfaces Description Label Value in Software Configuration Console Aux port CONSOLE Fast Ethernet 10 100 expansion port EXPANSION FastEthernet0 1 8 Fast Ethernet...

Страница 23: ...d can be installed or removed only by opening the chassis Advanced integration module AIM Synchronous dynamic RAM SDRAM small outline dual in line memory module SODIMM Table 2 2 summarizes the optional modules Memory Cisco 1800 series routers contain the following types of memory SDRAM Serves two functions It stores the running configuration and routing tables and it is used for packet buffering b...

Страница 24: ...r Description Specification SDRAM 128 MB expandable to 384 MB default is 128 MB Flash memory 32 64 or 128 MB default is 32MB Boot NVRAM 2 4 MB flash memory Table 2 4 Router Memory Specifications for the Cisco 1861 ISR Description Specification DRAM 512 MB Flash memory 128 MB Table 2 5 Summary of Cisco 1800 Series LED Indicators LED Color Description Location SYS PWR Green Router has successfully b...

Страница 25: ...Real Time Clock An internal real time clock with battery backup provides the system software with time of day on system power up This allows the system to verify the validity of a certification authority CA certificate The backup battery is a socketed lithium battery This battery lasts the life of the router under the operating environmental conditions specified for the router and is not field rep...

Страница 26: ...015 Chassis Security The chassis of the Cisco 1841 router is constructed with a KensingtonTM security slot on the back panel It can be secured to a desktop or other surface by using KensingtonTM lockdown equipment Chassis Views This section contains views of the front and rear panels of Cisco 1841 router showing the locations of the power and signal interfaces the interface card slots and the stat...

Страница 27: ... number to specify the async line For example line 0 0 0 specifies the line associated with interface serial 0 0 0 on a WIC 2A S in slot 0 Similarly line 0 1 1 specifies the line associated with interface async 0 1 1 on a WIC 2AM in slot 1 1 Input power connection 8 CompactFlash memory card slot 2 On Off switch 9 CompactFlash CF LED 3 Slot 0 WIC VWIC data only or HWIC 10 AIM LED 4 Console port 11 ...

Страница 28: ...nterface async 0 1 1 on a WIC 2AM in slot 1 Note If you have specified the use of a private line automatic ringdown PLAR off premises extension OPX connection mode for an FXO voice port with loop resistance less than 8000 Ohm you must ensure that the soft offhook option is enabled on the port This option allows a stepped offhook resistance during seizure which avoids overloading the circuit during...

Страница 29: ...C power supply Frequency 100 to 240 VAC autoranging 47 to 63 Hz Power consumption 20 W maximum for an unloaded unit With two WICs and an AIM installed power consumption will be less than 50 W Console and auxiliary ports RJ 45 connectors Operating humidity 5 to 95 noncondensing Operating temperature 32 to 104 F 0 to 40 C Nonoperating temperature shock 13 to 158 F 25 to 70 C at 9 F 5 C minute minimu...

Страница 30: ...2 12 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 2 Overview of Cisco 1800 Series Routers Modular Regulatory Compliance ...

Страница 31: ...nslations of the warnings that appear in this publication see Regulatory Compliance and Safety Information for Cisco 1840 Routers Safety Recommendations Follow these guidelines to ensure general safety Keep the chassis area clear and dust free during and after installation If you remove the chassis cover put it in a safe place Keep tools and chassis components away from walk areas Do not wear loos...

Страница 32: ...atement 1040 Warning When installing or replacing the unit the ground connection must always be made first and disconnected last Statement 1046 Safety with Electricity Follow these guidelines when working on equipment powered by electricity Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Statement 1001 Warning Read the installation instruction...

Страница 33: ...an damage equipment and impair electrical circuitry ESD can occur if electronic printed circuit cards are improperly handled and can cause complete or intermittent failures Always follow ESD prevention procedures when removing and replacing modules Ensure that the router chassis is electrically connected to earth ground Wear an ESD preventive wrist strap ensuring that it makes good skin contact Co...

Страница 34: ...r existing equipment these precautions may help you isolate the cause of the failures and prevent future problems Site Configuration The following precautions will help you plan an acceptable operating environment for your router and will help you avoid environmentally caused equipment failures Make sure that the room where your router operates has adequate circulation Electrical equipment generat...

Страница 35: ... Installation of network modules Removal or replacement of network modules and other upgrades Configuration changes Maintenance schedules and requirements Maintenance procedures performed Installation Checklist for Site_____________________________________________ Router Name_______________________________________________________ Task Verified by Date Installation Checklist copied Background infor...

Страница 36: ...round lug RJ 45 to DB 9 console cable DB 9 to DB 25 modem adapter Cisco 1800 Series Integrated Services Routers Modular Quick Start Guide Regulatory Compliance and Safety Information for Cisco 1840 Routers Cisco Router and Security Device Manager SDM Quick Start Guide Cisco com card Product registration card Inspect all items for shipping damage If anything appears to be damaged or if you encounte...

Страница 37: ...its components ESD preventive cord and wrist strap Number 2 Phillips screwdriver Flat blade screwdrivers small 3 16 inch 0 48 centimeter and medium 1 4 inch 0 63 centimeter For installing or removing modules For removing the cover if you are upgrading memory or other components Wire crimper AWG 14 wire for connecting the router chassis to earth ground In addition depending on the type of modules y...

Страница 38: ...0 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 3 Preinstallation Requirements and Planning for Cisco 1800 Series Routers Modular Required Tools and Equipment for Installation and Maintenance ...

Страница 39: ...this publication see Regulatory Compliance and Safety Information for Cisco 1840 Routers Internal Components The router s internal components include the following SDRAM Advanced integration module AIM If you need to remove or upgrade either of these items follow the procedures given in the Installing and Upgrading Internal Modules in Cisco 1800 Series Routers Modular document Plug In Components T...

Страница 40: ...Functionality is unaffected Table 4 1 Cisco 1861 Integrated Services Router Interfaces Description Label Value in Software Configuration Console Aux port CONSOLE Fast Ethernet 10 100 expansion port EXPANSION FastEthernet0 1 8 Fast Ethernet 10 100 WAN port WAN FastEthernet0 0 Fast Ethernet 10 100 Power over Ethernet PoE ports Power over Ethernet and ACT 0 LNK to ACT 7 LNK FastEthernet0 1 0 to 0 1 7...

Страница 41: ...the rubber feet attached to the chassis to provide space for air circulation To install a chassis on a desktop table or other flat surface place the unit upside down on a flat surface Attach the four rubber pads to the recessed areas on the bottom of the unit Place the unit on a desktop Warning To prevent personal injury or damage to the chassis never attempt to lift or tilt the chassis using the ...

Страница 42: ... the rack mount screw holes FTX1009W0Z3 United States FCZ100812UR Europe Middle East and Africa and FHK100653JL Asia Pacific Note Brackets for 23 inch equipment racks are not available for Cisco 1800 series modular configuration routers Figure 4 1 shows the brackets Figure 4 1 Rack Mounting Brackets Attaching Rack Mount Brackets Use four of the supplied number 8 Phillips flat head screws to attach...

Страница 43: ... when connecting units to the supply circuit so that wiring is not overloaded Statement 1018 Warning To prevent the system from overheating do not operate it in an area that exceeds the maximum recommended ambient temperature of 50 C 122 F Statement 1047 Caution Be sure to leave space above and below each router in a rack to allow for cooling air circulation Figure 4 3 Mounting the Chassis in a Ra...

Страница 44: ...n a wall Warning This unit is intended to be mounted on a wall Please read the wall mounting instructions carefully before beginning installation Failure to use the correct hardware or to follow the correct procedures could result in a hazardous situation to people and damage to the system Statement 248 Wall Mounting the Cisco 1841 Router To mount the Cisco 1841 router on a wall use two number six...

Страница 45: ...n 0 6 cm from the surface of the wall Step 2 Remove the rubber feet from the router Step 3 Hang the router on the screws front panel down This is the appropriate orientation for safe use See Figure 4 5 Figure 4 5 Wall Mounting the Cisco 1841 Router Caution If you install the screws in drywall use hollow wall anchors 1 8 in 31 75 cm by 5 16 in 79 38 cm to secure the screws If the screws are not pro...

Страница 46: ... the router on a wall or other surface follow these steps Step 1 Align the mounting screw holes with a wall stud or use wall anchors a For attaching to a wall stud use two 10 wood screws round or pan head with 10 washers or two 10 washer head screws The screws must be long enough to penetrate at least 3 4 in 20 mm into the supporting wood or into a metal wall stud b For hollow wall mounting the wa...

Страница 47: ... for the power supply and the mounting screw holes on the back of the bracket Figure 4 7 Wall Mount Bracket for Power Supply Step 4 Position the power supply in the bracket a Orient the front and back of the power supply vertically b Position the end nearest the power cable at the top Rack Mounting the Cisco 1861 Integrated Services Router To attach the brackets to the Cisco 1861 Integrated Servic...

Страница 48: ...wer cable at the top Step 3 Assemble the brackets for rack mounting the power supply as shown in Figure 4 10 using the four screws provided Use a number 2 Phillips screwdriver to install the bracket screws Figure 4 10 Assembling Rack Mount Kit for the Power Supply To mount the chassis and power supply use two screws for each side supplied with the rack to attach the Cisco 1861 ISR with rack mount ...

Страница 49: ...holes do not line up with the rack holes you must raise or lower the brackets to the next rack hole Installing the Chassis Ground Connection Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suit...

Страница 50: ...ust be installed in accordance with local electrical safety standards For NEC compliant grounding use size 14 AWG 2 mm or larger copper wire and an appropriate user supplied ring terminal with an inner diameter of 1 4 in 5 to 7 mm Note The Cisco 1861 Integrated Services Router is not NEBS compliant Warning This equipment needs to be grounded Use a green and yellow 14 AWG ground wire to connect the...

Страница 51: ... 1800 Series Routers Modular Installing the Chassis Ground Connection Figure 4 12 Attaching the Ground Wire to the Chassis Step 4 Connect the other end of the ground wire to a known reliable earth ground point Note If there is any doubt as to the reliability of the ground point contact a licensed electrician for assistance 230868 ...

Страница 52: ...4 14 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 4 Chassis Installation Procedures for Cisco 1800 Series Routers Modular Installing the Chassis Ground Connection ...

Страница 53: ...tween the console and auxiliary ports is that the auxiliary port supports flow control whereas the console port does not Flow control paces the transmission of data between a sending device and a receiving device Flow control ensures that the receiving device can absorb the data sent to it before the sending device sends more When the buffers on the receiving device are full a message is sent to t...

Страница 54: ... document Preparing to Connect to a Network When setting up your router consider distance limitations and potential electromagnetic interference EMI as defined by the applicable local and international regulations The following sections describe network connection considerations for several types of network interfaces Ethernet Connections page 5 2 Serial Connections page 5 3 ISDN BRI Connections p...

Страница 55: ...A DCE device provides a clock signal that paces the communications between the device and the router A DTE device does not provide a clock signal DTE devices usually connect to DCE devices The documentation for the device should indicate whether it is a DTE or DCE device Some devices have a jumper that allows you to select either DTE mode or DCE mode Table 5 1 lists typical DTE and DCE devices Sig...

Страница 56: ... beyond which a signal is significantly degraded or completely lost Table 5 2 lists the recommended maximum speeds and distances for each serial interface type however you might get good results at speeds and distances greater than those listed if you understand the electrical problems that might arise and can compensate for them For instance the recommended maximum rate for V 35 is 2 Mbps but 4 M...

Страница 57: ...tages are present in WAN ports regardless of whether power to the unit is OFF or ON To avoid electric shock use caution when working near WAN ports When detaching cables detach the end away from the unit first Statement 1026 Use a BRI cable not included to connect the BRI WIC directly to an ISDN Table 5 3 lists the specifications for ISDN BRI cables For information about pinouts see Cisco Modular ...

Страница 58: ...5 6 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 5 Cable Information and Specifications for Cisco 1800 Series Routers Modular Preparing to Connect to a Network ...

Страница 59: ...eries Routers Modular document Note To see translations of the warnings that appear in this publication see the Regulatory Compliance and Safety Information for Cisco 1840 Routers Power Connections Warning Read the installation instructions before connecting the system to the power source Statement 1004 Note The installation must comply with all required electrical codes applicable at the installa...

Страница 60: ... WAN and LAN connections for Cisco 1800 series routers The connections summarized in Table 6 1 are also described in detail in the following documents Cisco Modular Access Router Cable Specifications Cisco Interface Cards Installation Guide Table 6 1 WAN and LAN Connections Port or Connection Port Type Color1 Connected to Cable Fast Ethernet FE RJ 45 yellow Ethernet hub Crossover to connect to a r...

Страница 61: ...console terminal or PC or remotely with a modem Cisco provides the following cables and adapters for connecting your router to a console terminal PC or modem One console cable RJ 45 to DB 9 blue One modem adapter DB 9 to DB 25 This section describes how to connect a console terminal or PC to the console port and how to connect a modem to the auxiliary port For information about cable pinouts see C...

Страница 62: ...d of the light blue console cable with the RJ 45 connector to the light blue console port on the router as shown in Figure 6 1 Figure 6 1 Connecting the Console Cable to the Router Step 2 Connect the end of the cable with the DB 9 connector to the terminal or PC If your terminal or PC has a console port that does not accommodate a DB 9 connector you must provide an appropriate adapter for that por...

Страница 63: ...ake sure that your modem and the router auxiliary port are configured for the same transmission speed up to 115200 bps is supported and for mode control with data carrier detect DCD and data terminal ready DTR operations Connecting Power to the Cisco 1861 Integrated Services Router To connect the power supply to the Cisco 1861 Integrated Services Router perform the following steps Step 1 Connect t...

Страница 64: ...6 6 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 6 Cable Connection Procedures for Cisco 1800 Series Routers Modular Connecting to a Console Terminal or Modem ...

Страница 65: ...s publication see the Regulatory Compliance and Safety Information for Cisco 1840 Routers Note The Cisco 1861 Integrated Services Router supports a maximum of 12 user licenses based on different models Powering Up Cisco 1800 Series Routers Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Statement 1019 Warning Blank faceplates a...

Страница 66: ... COM port Set the terminal emulation program configuration for 9600 baud 8 data bits 1 stop bit no flow control and no parity Note For initial power up we recommend a direct console connection After the intial configuration is completed a remote modem connection can be used for router management Caution To ensure adequate cooling never operate the router unless the cover and all modules and cover ...

Страница 67: ...y at the same time and some LEDs may go off again The actual LED activity depends on your installation If you encounter problems when you power up the router see Troubleshooting Cisco 1800 Series Routers Modular Startup messages appear in your terminal emulation program window Caution Do not press any keys on the keyboard until the messages stop Any keys pressed during this time are interpreted as...

Страница 68: ...he ROM Monitor section in Cisco 1800 Series Router Software Configuration Verifying the LED Indicators on the 1841 Router Verify that you have correctly installed the router by checking the LEDs shown in Table 7 1 Verifying the LED Indicators on the 1861 Integrated Services Router Verify that you have correctly installed the router by checking the LEDs shown in Figure 7 1 Table 7 1 LED Indicators ...

Страница 69: ...files the boot images and the amount of installed DRAM and flash memory show diag Lists and displays diagnostic information about the installed controllers and interface processors Typical examples are interface cards VWICs WICs HWICs and advanced integration modules AIMs Initial Configuration of the Router This section covers the following topics Initial Configuration page 7 5 Verifying the Initi...

Страница 70: ...uick start guide SDM release notes and other SDM documentation go to www cisco com go sdm Verifying the Initial Configuration Verify that the new interfaces are operating correctly by performing the following tests Enter the show interfaces command to verify that the interfaces are operating correctly and that the interfaces and line protocol are in the correct state up or down Enter the show ip i...

Страница 71: ...phony system that enables phone users to make and receive calls using the preconfigured numbers on their IP phones within minutes after connecting the Cisco 1861 Integrated Services Router to the Ethernet and their IP phones to the platform Table 7 2 summarizes the software components of the Cisco 1861 Integrated Services Router Table 7 2 Cisco 1861 Integrated Services Router Software Components S...

Страница 72: ... Cisco IOS Firewall Protects customer networks against network and application layer attacks viruses and worms and at the same time provides effective control on various application traffic flowing through the network Help businesses guarantee network uptime and security Cisco Secure VPN Carries private data over a public network and extends remote access to users over a shared infrastructure Most...

Страница 73: ...ters If you cannot locate the source of the problem contact a Cisco customer service representative for information on how to proceed For technical support information see the Obtaining Documentation and Submitting a Service Request section on page 1 15 Before you call have the following information ready Chassis type and serial number Maintenance agreement or warranty information Type of software...

Страница 74: ...and continuous the router is receiving power and is functional If the LED is off check the power source and power cable With the power switch on and the SYS PWR LED on and green does the fan operate If no check the fan If yes the power system is functioning With the power switch on and the SYS PWR LED off does the fan operate If yes the router is receiving power The fan is connected directly to th...

Страница 75: ... not initialize Make sure that the card is firmly seated in its slot Check external cable connections Make sure that you have a version of Cisco IOS software that supports the card Check the software requirements for the affected card which can be found in the configuration note for the card Router does not boot properly or constantly or intermittently reboots Make sure that the card is firmly sea...

Страница 76: ...ions SYS PWR Off No output is coming from the internal power supply Power is not switched on at the router Power is not available from the source Faulty input power wires or connections are missing Failed power supply in the router To replace the internal power supply call your Cisco technical support representative Solid green Router is receiving power and the internal power supply is functional ...

Страница 77: ...the LED is operating in half duplex mode Indication is for information only Solid green Fast Ethernet port next to the LED is operating in full duplex mode Indication is for information only 100 Off Fast Ethernet port next to the LED is operating at 10 Mbps Indication is for information only Solid green Fast Ethernet port next to the LED is operating at 100 Mbps Indication is for information only ...

Страница 78: ...sword For password recovery and replacement procedures see the Password Recovery Procedures More Troubleshooting Help For online troubleshooting help go to the TAC Case Collection Tool and Troubleshooting Assistant You must have an account on Cisco com If you do not have an account or have forgotten your username or password click Cancel at the login dialog box and follow the instructions that app...

Страница 79: ...ds HWICs You can view the Cisco Interface Cards Installation Guide on Cisco com Related Product Documentation The following documentation is related to your product This document was not shipped with your product but you can access it on Cisco com Cisco Network Modules and Interface Cards Regulatory Compliance and Safety Information Installing WICs VWICs and HWICs This section describes how to ins...

Страница 80: ...no longer function Step 2 Loosen the thumbscrews on the interface card blank faceplate on the back panel as shown in Figure 9 1 You should be able to loosen the screws using your fingers however if the screws are very tight you might need to use a Phillips screwdriver Figure 9 1 Removing an Interface Card Blank Faceplate Step 3 Remove the blank faceplate that covers the card slot Step 4 Hold the i...

Страница 81: ...Chapter 9 Installing Interface Cards in Cisco 1800 Series Routers Modular Installing WICs VWICs and HWICs Step 5 Insert the card in the slot and gently push it into the router until the front panel of the card is flush with the back panel of the router Step 6 Tighten the screws ...

Страница 82: ...9 4 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 9 Installing Interface Cards in Cisco 1800 Series Routers Modular Installing WICs VWICs and HWICs ...

Страница 83: ...tronic cards or components are handled improperly results in intermittent or complete failures To prevent ESD damage follow these guidelines Always use an ESD wrist or ankle strap and ensure that it makes good skin contact Connect the equipment end of the strap to an unfinished chassis surface Place a removed CompactFlash memory card on an antistatic surface or in a static shielding bag If the car...

Страница 84: ...ent damage to the ejector mechanism the ejector button must remain fully seated when not being used to eject a CompactFlash memory card Installing a CompactFlash Memory Card To install a CompactFlash memory card follow these steps Step 1 Make sure that the ejector button is fully seated so that it does not project from the panel Note If the ejector button projects from the panel push it in until i...

Страница 85: ...lash Memory Cards on Cisco 1800 Series Routers Modular Note A small flat head screwdriver is required to attach the CF guard To install the CF guard follow these steps Step 1 Unpack the CF guard Step 2 Slip the CF guard flap into the notch in the CompactFlash memory slot Step 3 Screw the CF guard into the screw hole 158076 ...

Страница 86: ...10 4 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 Chapter 10 Installing and Replacing CompactFlash Memory Cards on Cisco 1800 Series Routers Modular ...

Страница 87: ...pliance and Safety Information for Cisco 1840 Routers Safety Warnings Warning Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Warning Before working on equipment that is connected to power lines remove jewelry including rings necklaces and watches Metal objects will heat up when connected to power and ground and can cause serious burns ...

Страница 88: ...e 11 2 Locating Modules page 11 4 Installing a SODIMM page 11 5 Installing an AIM page 11 6 Closing the Chassis page 11 11 All the module replacement procedures in this section require removal of the chassis cover Before you perform any of the module replacement procedures disconnect the power and remove the cover as described in the Opening the Chassis section on page 11 2 After you complete the ...

Страница 89: ...ver into the slots at the screwdriver pry points and rotate the screwdriver 90 degrees to disengage the top cover from the chassis See Figure 11 2 Figure 11 2 Screwdriver Pry Points Step 5 Turn the router back to its original position top up Step 6 Gently slide the top of the router which is facing up toward you away and up from the bottom of the router which is resting on the flat surface See Fig...

Страница 90: ...rnal to the Cisco 1841 Router Figure 11 3 Removing the Cover of the Cisco 1841 Router Step 7 Place the router bottom on an antistatic mat and begin installing memory Locating Modules Figure 11 4 shows where the connector for the SODIMM or the AIM is located on the Cisco 1841 motherboard 1 Slide cover back from router chassis 2 Rotate cover to remove from router chassis 103165 1 2 ...

Страница 91: ...e the amount of DRAM in the router To install a SODIMM on the router motherboard follow these steps Step 1 Locate the SODIMM socket on the motherboard Step 2 Remove any existing SODIMM by gently pulling the spring loaded clips on the end of the socket far enough to clear the SODIMM and gently pulling the SODIMM up and away from the socket See Figure 11 5 1 Ground screw 7 AIM module 2 Interface car...

Страница 92: ...the SODIMM socket as shown in Figure 11 6 Figure 11 6 Installing a SODIMM Step 4 Firmly press the SODIMM into the socket until the spring loaded clips on the socket snap over the end of the SODIMM Installing an AIM The Cisco 1841 router has the capability to support a single AIM module To install an AIM follow the procedure given here 1 Spring loaded clips 3 SODIMM socket 2 SODIMM 103155 1 2 3 1 S...

Страница 93: ...ine thread metal standoffs two machine thread metal screws and one plastic standoff To install an AIM2 CUE K9 or an AIM2 APPRE 104 K9 use the snap fit blue standoff the two hex standoffs and the two M2 5 screws found in mounting kit 69 1870 01 You can discard the remaining parts For all other AIM module installations use the hardware found in mounting kit 69 1316 01 Installation Procedure To insta...

Страница 94: ...d straight Tighten them gently but firmly The shoulder must be seated tightly against the system board Step 3 Insert the plastic standoff Figure 11 8 from the accessory kit into the hole in the system board See Figure 11 9 Press the standoff firmly into the system board to be sure that it is locked to the board Note The plastic standoff snaps into the system board Be sure to insert the locking end...

Страница 95: ...ion Step 4 Insert the connector on the AIM into the AIM connector on the system board See Figure 11 9 Note Be sure to press firmly on the AIM until the board seats onto the connector The plastic standoff must snap into the hole in the AIM board See Figure 11 9 Step 5 Insert the screws from the accessory kit through the AIM into the metal standoffs See Figure 11 9 Carefully tighten the screws with ...

Страница 96: ...g and Upgrading Internal Modules in Cisco 1800 Series Routers Modular Modules Internal to the Cisco 1841 Router Figure 11 9 Connecting the AIM to the System Board Step 6 Check that the AIM is installed correctly on the system board See Figure 11 10 121108 Metal standoffs Snap in plastic standoff AIM ...

Страница 97: ...is in the AIM mounting kit remove the label from the kit bag Step 2 Peel the chassis label from its backing Step 3 If there is a suitable space apply the chassis label to the back of the chassis If no suitable space is available on the back of the chassis apply the label to the top cover at the back edge The label must be visible with the chassis installed Note Do not apply the AIM label for the c...

Страница 98: ...nternal Modules in Cisco 1800 Series Routers Modular Modules Internal to the Cisco 1841 Router Step 4 Use a number 1 Phillips screwdriver to reinstall the screw that holds the cover to the chassis See Figure 11 1 Figure 11 11 Closing the Chassis 1 Rotate cover onto router 2 Slide cover onto router chassis 103166 2 1 ...

Страница 99: ... 3 documentation Cisco IOS software 1 14 conventions 1 7 on CD ROM 1 13 on the WEB 1 13 related 1 13 F Figures rack mounting the chassis 4 5 H high temperature troubleshooting 8 3 I installation rack mounting 4 3 to installing wall mounting 4 6 IOS software locating documentation 1 14 L LEDs rear panel 8 4 P PC connecting to router to 6 4 PWR LED in Cisco 3725 8 4 R rack mounting the chassis 4 3 t...

Страница 100: ...Index IN 2 Cisco 1800 Series Routers Modular Hardware Installation Guide OL 5876 03 V VICs troubleshooting 8 3 W wall mounting 4 6 Warnings WAN port voltages 5 5 WICs troubleshooting 8 3 ...

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