Troubleshooting
Symptoms
Check
Points
After turning on the power
and pressing the "Power"
button, the product does
not respond.
Is there a power failure?
Wait for power to be
restored.
Is the fuse blown or the circuit
breaker lifted?
Check the cause
carefully. If the problem
cannot be solved, please
contact our service
center.
Are the plugs securely
connected?
During normal use, heating
is interrupted and a "beep"
is heard.
Incompatible cookware or not
using cookware?
Replace cookware and
use cookware suitable for
induction cooktops.
Cookware is not placed in the
center of the heating zone.
Place the cookware in
the designated heating
area.
Are heated cooking utensils
constantly being removed?
Place the cookware in
the heating area.
No operation during the use
of heating.
Is the stove empty or is the
temperature too high?
Please check if the
product has been
misused.
Is the intake/exhaust port
clogged or has dirt built up on
it?
Unclog the air inlet and
exhaust port. Wait until
the product has cooled
down before turning on
the machine.
Does the cooktop work for
more than 2 hours without
any interaction?
Reset the cooking mode
or use the timer function.
The error code reported.
E0: No pot
;
E1: Low voltage
;
E2: Over
voltage
;
E3: Thermistor module open
;
When error code E0 is
reported, please check
whether the cookware is
suitable for induction
cooker or wait for the
product to cool down
before turning it on.
When error codes E1-E8
are reported, please
contact the service
center directly.
E4: Thermistor module short-
circuited
;
E5: Thermistor to IGBT open
circuit
;
E6: Thermistor short circuit to
IGBT
;
E7: Thermistor module failure
;
E8: Inner Failure
;
E9: Thermistor to IGBT
overheating
;
8
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