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Troubleshooting
Problem
Cause
Solution
Nothing appears on
the display of the
Polso
TM
Watch.
The Polso
TM
Watch is off. Turn the Polso
TM
Watch on.
Battery has completely
depleted.
Charge the Polso
TM
Watch, see
chapter 3.1
.
The operating time is short
even when the battery is
fully charged.
Rechargeable battery is
near end of life.
Contact customer service at
Measurement doesn’t
start
The Polso
TM
Watch is not
optimally positioned.
Reposition the Polso
TM
Watch
according to instructions in this
guide.
Thumb makes poor
contact with Finger ECG
sensor.
Make sure that the thumb fully
covers the Finger ECG sensor, and
apply slightly increased pressure.
Make sure there is no moisture or
residue on the Finger ECG sensor.
Polso
TM
Watch
malfunction.
Contact customer service at
Unsuccessful
measurement
The Polso
TM
Watch is not
optimally positioned.
Reposition the Polso
TM
Watch
according to instructions in this
guide.
The Polso
TM
Watch is not
optimally sized.
Consult with your HCP about
verifying sizing.
Thumb makes poor
contact with Finger ECG
sensor.
Make sure that your thumb fully
covers the Finger ECG sensor, and
apply slightly increased pressure.
Make sure there is no moisture or
residue on the Finger ECG sensor.
Movement affects the
measurement.
Re-do measurement being sure to
remain still and not speak.
No blood pressure results
are displayed.
Blood pressure
initialization timed out.
Perform blood pressure
initialization, see chapter 5.
Incomplete measurement
The signal quality issue in
one or more parameters.
Try again.
No Bluetooth connection
when using the Polso
TM
App.
Bluetooth isn’t active on
the Polso
TM
Watch.
Press the control button on the
Polso
TM
Watch to activate
Bluetooth. Press the red Bluetooth
connection status button to
connect to the Polso
TM
Watch.
The Bluetooth connection status
button will turn green when
communication is established.