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Our watch care programme
Your watch is constructed from the finest components and
materials available including one of Switzerland’s finest mechanical
movements. As with all watches of this quality, with the right care
and attention, your new Christopher Ward watch has the potential
to become an heirloom piece giving further joy to future generations.
It’s for this reason we have created our industry leading approach
to after-sales care, starting with our famous 60|60 Guarantee
which remains the most comprehensive guarantee in the world of
watchmaking.
60 Day Free Returns
Our success depends on you being completely happy with your new
Christopher Ward watch. You have up to 60 days from despatch to
return your watch, with free shipping, and receive a replacement or
full refund, for which the watch must be in perfect, unworn condition
and accompanied by all its original packaging and paperwork.
60 Month Movement Guarantee
Your watch has a top-quality precision engineered Swiss movement
– but if it develops a movement fault within 5 years, and has been
serviced by us at the recommended interval (within a maximum of 4
years from date of despatch), we will repair it for free under warranty.
Not all mechanical problems or quartz battery replacements are
60|60 Guarantee
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