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Troubleshooting

Learn about common issues and their solutions.
The FHD553-XE and FHD553-XE-H display panels do not require any routine maintenance. There are
no user-serviceable or replaceable parts. Do not attempt to repair or replace any system component
yourself unless you are a qualified, factory trained-technician, as doing so voids the product warranty.

The display does not turn on

No video is displayed on the panel.

Details

Possible causes for this issue include:

•

The display is not plugged in or the power outlet is not active.

•

The main power switch is off.

•

The remote control batteries have run out.

Resolution

•

Ensure that the display is plugged in and that the power outlet is active.

•

Set the main power switch to the on position.

•

Replace the batteries.

No picture appears on the display

The display is on and the menus appear, but there is no picture on the panel.

Details

Possible causes for this issue include:

•

Incorrect source selection.

•

Source component is not turned on.

•

Source component is connected incorrectly or not at all.

Resolution

•

Select the correct source.

•

Turn on the source component.

•

Check connections from the source component to the display.

 

FHD553-XE and FHD553-XE-H LCD Panels User Guide

37

020-001183-03 Rev. 1 (04-2018)

Copyright 

©

 2018 Christie Digital Systems USA, Inc. All rights reserved.

Содержание FHD493-XE

Страница 1: ...User Guide 020 001183 03 FHD553 XE and FHD553 XE H LCD Panels ...

Страница 2: ...esigned for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product g Image retention on LCD flat panels h Defects caused by normal wear and tear or otherwise ...

Страница 3: ...urce 15 Connecting a display panel to a control system or a computer 15 Creating an RS232 connection 15 Creating an Ethernet connection 15 Creating an IR extender connection 16 Connecting source components to a display panel 16 Connecting a DisplayPort source 16 Connecting an HDMI or a DVI D source 17 Connecting a VGA source 17 Creating a video wall 18 Connecting video by daisy chaining display pa...

Страница 4: ...trast 25 Sharpening the image 25 Changing the saturation 26 Adjusting the hue of the image 26 Changing the backlight 27 Changing the gamma settings 27 Calibrating the image 27 Setting the color temperature 27 Selecting the flesh tone 28 Updating display settings 29 Configuring the display settings 29 Changing the aspect ratio 29 Setting the zoom level 29 Enabling Auto Scan 29 Selecting a source 30...

Страница 5: ...o picture appears on the display 37 The remote control does not work 38 The image geometry is incorrect 38 The content is jittery or unstable 38 The image is too bright or lacks definition 38 The image appears washed out 39 The image is too dark 39 Images from the HDMI source do not display 39 Computer images do not display correctly 39 Specifications 41 Physical specifications 41 Power requiremen...

Страница 6: ...d within the carton 1 Before unpacking prepare a stable level and clean surface near a wall outlet 2 Set the box in an upright position and pull out the white carton locks 3 Lift up the top cover carton 4 Remove the ESD bag before removing the display from the bottom tray carton 5 Remove any additional packaging such as protective stickers from the display panel FHD553 XE and FHD553 XE H LCD Panel...

Страница 7: ...ining UHD content 3840x2160 up to 16 display panels regardless of which digital input connector is used first Video wall resolution up to 3840x2160 UHD Displays native 4K content at 60 Hz on a 2x2 video wall for sources that support Multi Stream Transport MST Multi Stream Transport MST requires a video card that supports this feature and DisplayPort 1 2 Video signal looping Direct LED backlight Vi...

Страница 8: ... frame Caution If not avoided the following could result in minor or moderate injury Do not tilt the product more than 15 degrees Use the handles when moving the shipping package Do not twist bend or tilt the panel Notice If not avoided the following could result in property damage Only clean the components with Christie approved products AC power precautions Learn the safety precautions related t...

Страница 9: ...the main power switch is set to Off 4 Keypad You can use the keypad instead of the remote control unit to operate the on screen display OSD controls The keypad operates as follows On Standby Press once to toggle from Standby mode to On mode Press it again to return to Standby mode SOURCE To select a source press the SOURCE button repeatedly with no menus visible on screen Right key When a menu is ...

Страница 10: ...k sold separately for securing the display panel 3 DP Out OPS A DisplayPort 1 2 and HDCP compliant digital video output for sharing content coming from an OPS module 4 RS485 Out A female 8 pin RJ 45 connector that connects to the next display panel in a video wall For more information about creating a video wall see Creating a video wall on page 18 5 RS485 In A female 8 pin RJ 45 connector that co...

Страница 11: ...computer or another analog video source 11 DVI 1 In HDCP compliant VESA standard digital video input for connecting DVI sources 12 HDMI 1 2 Two HDCP compliant digital video inputs for connecting HDMI or DVI sources 13 DP In DisplayPort 1 2 and HDCP compliant digital video input for connecting DisplayPort sources 14 OPS slot An optional OPS slot for connecting an OPS module sold separately to displ...

Страница 12: ...ady open pressing this button selects the previous submenu Arrow Keys Navigate through submenus and settings 8 ENTER Selects highlighted menu choices 9 EXIT Closes the menu system 10 Image adjustments SCALING Selects each aspect ratio in sequence Full Screen Native Letter Box and 4 3 BRIGHT Adjusts the brightness CONTRAST Adjusts the contrast AUTO Automatically adjusts the VGA source SOURCE Select...

Страница 13: ...llowing Ensure that the battery polarities are correct Do not mix an old battery with a new one or mix different types of batteries together Do not expose batteries to excessive heat such as sunlight or fire If you will not use the remote control for a long time consider removing the batteries to avoid damage from battery leakage 1 On the back of the remote control press down on the tab on the cov...

Страница 14: ...able of supporting three times the weight of the display panel or be reinforced To ensure the mounting brackets clear any protrusions on the rear of the panel Christie recommends using spacers with a minimum height of 6 35 mm 25 in Mounting brackets may block access to the connector ports To ensure the preferred mount allows access to the connectors refer to the display panel line drawings on www ...

Страница 15: ...cable with a 9 pin male connector is required 1 Connect the RS232 cable to the RS232 port on the display panel 2 Connect the RS232 cable to the control computer Creating an Ethernet connection Use a standard Ethernet cable with an RJ45 male connector 1 Connect the Ethernet cable to the Ethernet port on the display panel 2 Connect the Ethernet cable to the control computer Installing a display pane...

Страница 16: ...el Connecting a DisplayPort source Learn how to connect a control computer to a display panel using a DisplayPort source 1 Connect the DisplayPort cable to the DisplayPort in port on the display panel 2 Connect the DisplayPort cable to the control computer If you are using Multi Stream Transport MST DisplayPort 1 2 input and output can support daisy chaining up to four display panels Installing a ...

Страница 17: ...ble to the control computer Connecting a VGA source Learn how to connect a control computer to a display panel using a VGA source You cannot daisy chain multiple panels together using a VGA source connection 1 Connect a VGA cable to the VGA port on the display panel 2 Connect the cable to the control computer Installing a display panel FHD553 XE and FHD553 XE H LCD Panels User Guide 17 020 001183 ...

Страница 18: ...s not confused with the OPS DP Out connector The DP Out connector is used for daisy chaining display panels The OPS DP Out connector is used to connect a second display panel to the installed OPS module sold separately 1 To daisy chain video throughout a video wall using a single video source connect the DVI HDMI or DisplayPort video source to the first display panel in the video wall 2 Connect th...

Страница 19: ... panels consider breaking the array in to groups of 25 display panels or less and then use separate RS232 or Ethernet connections to control each group When you create a video wall in portrait orientation both the video source and the content must be configured for use in a 9 16 format 1 Connect the controller to the top left or the top right display panel 2 Connect the remaining panels as illustr...

Страница 20: ... static content appears on the display panel for long periods of time Image retention is not covered under warranty To prolong the life of your display panel follow these recommendations Operate the display panel within its rated ambient environment Christie recommends an operating temperature of 5 to 40 degrees Celsius 41 to 104 degrees Fahrenheit with a maximum relative humidity of 75 Avoid stat...

Страница 21: ...te control or keypad 2 Select Basic Settings OSD Location 3 Use the arrows to move the OSD menu to the desired location Setting the size of the on screen display Set the on screen display size 1 Press MENU on the remote control or keypad 2 Select Basic Settings OSD Zoom 3 Use the arrows to display a normal sized or enlarged OSD menu Rotating the on screen display Learn how to rotate the on screen ...

Страница 22: ... to change the behavior of the power LED 1 Press MENU on the remote control or keypad 2 Select Basic Settings Power LED 3 Use the arrows to change the behavior of the status indicator LED during standby mode On The LED lights orange to indicate that the display is in standby mode Off The LED is always off regardless of the operational state of the display Changing the date and time Learn how to ch...

Страница 23: ... Days Set the same power on and power off times for every day of the week Work Days Set the same power on and power off times for Monday through Friday 4 Select Enable for each day the schedule is active Configuring the on screen display FHD553 XE and FHD553 XE H LCD Panels User Guide 23 020 001183 03 Rev 1 04 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved ...

Страница 24: ...and contrast controls are interactive A change to one may require a subtle change to the other in order to achieve the optimum setting 1 Display a PLUGE Picture Line Up Generation Equipment test pattern PLUGE patterns vary but generally consist of some combination of black white and gray areas against a black background The example below includes two vertical bars and four shaded boxes 2 Press MEN...

Страница 25: ...t where the white rectangle starts to increase in size Sharpening the image Learn how to sharpen the image on a display panel 1 Select a test pattern similar to the one shown below 2 Press MENU on the remote control or keypad 3 Select Image Settings Sharpness 4 Use the arrows to adjust the sharpness Look for white edges around the transitions from black to gray and differently sized lines in the s...

Страница 26: ...he hue or tint is the ratio of red to green in the color portion of the image When hue is decreased the image appears red when it is increased the image appears green Saturation and hue are interactive A change to one may require a subtle change to the other in order to achieve the optimum setting 1 Select a color bar test pattern and apply a blue filter 2 Press MENU on the remote control or keypa...

Страница 27: ...isplay Use when a single display panel is used by itself not as part of a video wall In this mode the display panel is calibrated to match the selected color temperature very closely Multi Display Use when the display panel is used as part of a video wall In this mode the display panel is finely calibrated to match adjacent displays When display panels are used as part of a video wall all display ...

Страница 28: ...emote control or keypad 2 Select Image Settings Flesh Tone 3 Use the arrows to adjust the skin color without affecting the rest of the picture Adjusting the image FHD553 XE and FHD553 XE H LCD Panels User Guide 28 020 001183 03 Rev 1 04 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved ...

Страница 29: ...ation with some distortion or cropping To change the aspect ratio complete the following 1 Press MENU on the remote control or keypad 2 Select Display Settings Aspect Ratio 3 Use the arrows to select the Full Screen default 4 3 Letterbox or Native aspect ratio Setting the zoom level Learn how to update the zoom level setting 1 Press MENU on the remote control or keypad 2 Select Display Settings Zo...

Страница 30: ...2 When the PIP Input Source table appears use the arrow keys to select a source If a source cannot be used for PIP mode a dash appears for that source in the table Setting the picture in picture position Learn how to set the picture in picture position 1 Press MENU on the remote control or keypad 2 Select Display Settings PIP Position 3 Use the arrows to select the position of the Picture in Pictu...

Страница 31: ...re that the image quality is consistent across the screen that the aspect ratio is maintained and that the pixel phase can be optimized 1 Press MENU on the remote control or keypad 2 Select Advanced Settings Clock 3 Adjust the slidebar until the image stabilizes Adjusting the phase VGA sources Christie recommends that you adjust the phase after you adjust the clock The Phase control adjusts the ph...

Страница 32: ...panel uses internal sensors to compensate for natural drifts in backlight luminance When using Consistency mode verify that the backlight is set to 90 or less Video Wall Use this setting to make the luminance of the display panel match the other panels in a video wall regardless of unit to unit variation or drifts in individual panels over time The display panel communicates with the rest of the v...

Страница 33: ...ignal must be distributed to each display panel in a video wall To do this daisy chain the display panels together using the video input and output connectors or use an external video splitter 1 Press MENU on the remote control or keypad 2 Select Advanced Settings Multi Display Control 3 Use the arrow keys to select any of the following controls Monitor ID Manually set the Monitor ID of each displ...

Страница 34: ...ld control one display panel at a time select Target To use this option RS485 cables must be connected to the display panel Recipient ID Selects which display panel is controlled by the remote control To use this feature set the IR Mode to Target RS485 cables must be connected to the display panel Auto Video Wall Setup Automatically sets the monitor IDs for all display panels in a video wall To us...

Страница 35: ...Subnet Mask Sets the subnet mask when the Dynamic IP is disabled or views the subnet mask when the Dynamic IP is enabled Range 255 255 255 255 0 0 0 0 Gateway Sets the gateway when the Dynamic IP is disabled or views the gateway when the Dynamic IP is enabled Range 255 255 255 255 0 0 0 0 DNS Address Sets the DNS address when the Dynamic IP is disabled or views the DNS address when the Dynamic IP ...

Страница 36: ...r of hours the display has been in operation The current firmware version Recommended low light image settings If a display panel is set up in an area with low ambient light levels such as a broadcast studio or a museum the display panel should be set to a low luminance to blend in with the environment or to match the color temperature of studio lighting To attain the highest quality image Christi...

Страница 37: ...tch is off The remote control batteries have run out Resolution Ensure that the display is plugged in and that the power outlet is active Set the main power switch to the on position Replace the batteries No picture appears on the display The display is on and the menus appear but there is no picture on the panel Details Possible causes for this issue include Incorrect source selection Source comp...

Страница 38: ...elect a different aspect ratio The content is jittery or unstable The content on the display panel is poor quality or the panel is improperly connected to the source In some cases the horizontal or vertical scan frequency of the input signal may be out of range for the display panel Resolution Verify that the source is properly connected Correct the quality of the content The image is too bright o...

Страница 39: ...er are not compatible with the display HDMI cable from source to display is either defective or too long Resolution Select a compatible resolution and vertical frequency Try a known good and or shorter HDMI cable Computer images do not display correctly Images that originate from a computer source do not display correctly on the panel Details Possible causes for this issue include The resolution a...

Страница 40: ...e resolution and vertical frequency Adjust Clock and Phase settings Troubleshooting FHD553 XE and FHD553 XE H LCD Panels User Guide 40 020 001183 03 Rev 1 04 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved ...

Страница 41: ...8 ms Supported colors 16 7 million Display resolution 1920 x 1080 16 9 Display frame rate 60 Hz Rotation Landscape Portrait Control RS232C Ethernet built in keypad IR remote control OSD Language English Simplified Chinese French German Italian Portuguese Russian Spanish Korean Japanese Picture options PIP PBP side by side Source auto detect Yes Key lock Yes Horizontal Vertical frequency 31 91 KHz ...

Страница 42: ...e FHD553 XE H panels Description Details Operating temperature 5 C 35 C 90 RH Storage temperature 20 C 60 C 75 RH Heat output FHD553 XE 482 BTU hr typical 653 BTU hr maximum non OPS FHD553 XE H 647 BTU hr typical 818 BTU hr maximum non OPS Supported timings Learn the supported timings for FHD553 XE and FHD553 XE H panels Compliant timing Compliant timing for a video wall Timing FH kHz FV Hz Dot cl...

Страница 43: ... 1152x864 67 5 75 108 SXGA 1280x1024 63 981 60 02 108 79 976 75 025 135 91 146 85 024 157 5 1440x900 55 469 59 901 88 75 55 935 59 88 106 5 WSXGA 1680x105 0 64 674 59 883 119 65 29 59 954 146 25 VESA UXGA 1600x1200 75 60 162 VESA 1920x1080 66 587 59 93 138 5 VESA WUXA 1920x1200 74 038 59 95 154 EDTV 480p 31 5 60 27 03 EDTV 576p 31 25 50 27 HDTV 720p 1280x720 37 5 50 74 25 44 995 59 94 74 176 45 60...

Страница 44: ...0p 1920x1080 27 24 74 25 56 25 50 148 5 67 433 59 94 148 352 67 5 60 148 5 4K2K 3840x2160 54 24 297 56 25 25 297 67 5 30 297 Overall dimensions All dimensions are in millimeters Specifications FHD553 XE and FHD553 XE H LCD Panels User Guide 44 020 001183 03 Rev 1 04 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved ...

Страница 45: ...onmental EU Directive 2011 65 EU on the restriction of the uses of certain hazardous substances RoHS in electrical and electronic equipment and the applicable official amendment s EU Regulation EC No 1907 2006 on the registration evaluation authorization and restriction of chemicals REACH and the applicable official amendment s EU Directive 2012 19 EU on waste and electrical and electronic equipme...

Страница 46: ...lic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation and Eastern Europe ph 36 0 1 47 48 100 China Shanghai ph 86 21 6278 7708 China Beijing ph 86 10 6561 0240 Brazil ph 55 11 2548 4753 Australia ph 61 0 7 3624 4888 Worldwide offices Italy ph 39 0 2 9902 1...

Страница 47: ......

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