IRIS Touch
Engineering Manual Version 1.4 Page 17 of 40
Checking Software Version
Note: If using an IRIS Touch 600NG or 640NG with GPRS/3G and no Ethernet selected then this check will be done
after the GPRS/3G settings.
The IRIS Touch dialler will now check with Chiron’s global reflash server to see if a new
version is available. If it is you will be presented with the option to ‘Reflash now’.
The Reflasher option has a separate password to the Installation password and if this is
the default ‘111111’ you will be requested to change this password as required for
EN50136-2.
Note: If there is a newer version available we recommend reflashing the IRIS Touch dialler to the latest version
before completing the installation.
The IRIS Touch dialler will now perform various tests depending on which communication paths have been selected.
Ethernet Tests
Next the dialler will send a test poll and alarm message to the monitoring centre to check the Ethernet connection.
Please ensure that both of these are successful and if not the dialler will indicate the possible issues and the
configuration to check as shown below:
Note: The normal sequence of sending test alarms from the alarm panel must still be carried out.
This indicates that the poll call did not reach the IRIS Secure Apps system and could be
caused by one of the following:
Check that the ARC IP Address entered is correct for the monitor centre.
Check the LAN IP address setup for the IRIS Touch dialler, and confirm with the customer IT department that
you have the correct addresses for their network.
Ensure that the alarm and polling port is not being blocked outbound by the customer’s firewall. The required
ports are 53165 TCP.
This indicates that the test poll call has reached the IRIS Secure Apps system but the
account number is not valid.
Check that the account number is programmed correctly.
Check with the monitoring centre that the account in IRIS Secure Apps is setup.
This indicates that the test poll call has reached the IRIS Secure Apps system but the
security keys do not match.
The security key is a feature designed to prevent substitution attacks against both dialler and monitoring centre.
When enabled a randomly generated 32 byte key is transmitted to the dialler. This key must be used for all future
polling authentication. Both the dialler and the Polling Engine authenticate each other, thus ensuring that a
replacement dialler cannot be used to fool a Polling Engine into thinking its status is unaffected during malicious
tampering; it also ensures that the dialler will be aware if its IP traffic has been maliciously redirected to a different
IRIS Polling Engine.
If the installer has recently replace or defaulted the IRIS Touch dialler then the IRIS Secure Apps operator will
need to re-load the security key into the IRIS Touch dialler using the Allocator App.
After checking each of the configuration options the IRIS Touch dialler will then reattempt to test the connection.
Содержание Iris Touch 4 Series
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