Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to Chevrolet. Normally,
any concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s/retailer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership/retailer management. Normally,
concerns can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service, or parts manager, contact the owner of the
dealership/retailer or the general manager.
STEP TWO: If after contacting a member of
dealership/retailer management, it appears your
concern cannot be resolved by the
dealership/retailer without further help, in the U.S.,
contact the Chevrolet Customer Assistance
Center by calling 1-800-222-1020. In Canada,
contact General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
•
Dealership/retailer name and location.
•
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a
dealer’s/retailer’s facility. That is why we suggest
you follow Step One first if you have a concern.
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Содержание Silverado Classic 2007
Страница 6: ...These are some examples of symbols that may be found on the vehicle 6 ...
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Страница 208: ...Instrument Panel Overview Automatic Transmission Version shown Manual Transmission Version similar 208 ...
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Страница 482: ...When you open the hood on the 5 3L V8 engine 4 8L and 6 0L V8 engines similar here is what you will see 482 ...
Страница 484: ...When you open the hood on the 8 1L V8 engine here is what you will see 484 ...
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Страница 634: ...Engine Drive Belt Routing A Air Conditioning Compressor V6 Engines V8 Engines 634 ...
Страница 636: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 636 ...
Страница 637: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 637 ...
Страница 638: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 638 ...
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