Chery TIGGO, Руководство пользователя, Страница: 16 / 154

Introduction
15
“One-to-one” Consultative Service Sheet
Name of Customer: Date of Purchase:
Service Seller: Model:
Car VIN:
The following items shall be confirmed by the customer.
I. Confirmation of Items regarding Car Delivery ( √ for yes, × for no)

The basic use method of car has been introduced, the delivery check has been given
to the car in the presence of customer and the car has been proved qualified.

The quality guarantee policies have been introduced.

The precautions of driving have been introduced.

The importance of periodic car maintenance and the interval time/mileage of
maintenance have been introduced.

The importance of maintaining/repairing car in Chery authorized service station has
been informed.

The
Owner’s Manual
has been delivered and I have been reminded of reading.

The functions and use methods of Chery customer service hot line have been told.
II. Introduction to “One-to-one” Consultative Service Model ( √ for yes, × for no)

If you have some questions or requirements, you just need to inquire nobody but your
service consultant.

The service consultant is the only person that is designated by the service station to
communicate with his customer.

A service consultant is responsible for only one customer, and that is “one-to-one”.
 The customer can reselect a service consultant if he/she feels unsatisfactory at the
previous consultant.
III. Introduction to Main Tasks of Service Consultant ( √ for yes, × for no)
□ Reception for periodic maintenance
service
□ Reminding call-back for periodic
maintenance
□ Periodic greeting call-back
□ Reminding call-back for service action
□ Greetings for important festivals
□ Acceptance and treatment for
customer’s complaint
□ Answer to enquiry on
repair/maintenance
□ Acceptance and treatment for
repair/maintenance bespeaking
□ Reminding/ acceptance and treatment
for annual check
□ Other affairs required by customer
Establishment of “One-to-one” Consultative Service Relation
Signature of Customer/ Date:
Signature of Service Consultant/ Date:
Business Card of Service Consultant